TECHNICAL SKILLS:

PROGRAMMING LANGUAGES: JCL, JES2, EZTrieve, Assembler, Visual Basic, SQL, C++, COBOL, Basic, Rexx, CList, RPG II & III, dBase III+, HTML, Java self - paced study, can read system dump

SOFTWARE/UTILITIES: ISPF, DSDF, TSO, ZEKE (including restarts - both manually and automated), ZEBB, ZARA, ZACK, MS Suite (including Word, Excel, Access, Outlook, Sharepoint, VBA scripting and programming), JobTrac, CA, CA1, TMON, SAR (VIEW), Express, SCLM, InfoMan, Oracle, InBalance (balancing utility - can also perform manual balancing), MainView, CICS, SuperC, Windows XP/NT/2000/9X, Rumba and Hummingbird Emulation, Lotus Notes, Corel Suite, Quattro Pro, WinZip, Mozilla, IE, Netscape, company-specific software

OPERATING SYSTEMS: IBM Z/OS, IBM OS/390, IBM ES/9000, IBM 3082, IBM 3084, IBM 3090, IBM S/36-S38, MVS, VSE, AS/400, Unix, 3089 Power Distributor, IBM 3800/3900 Laser Printers, IBM 3402 Impact Printer, IBM 6400 Impact Line Matrix Printers, Xerox and Canon cut sheet printers

EMPLOYMENT:

Confidential

Computer Operator, New Albany, OH

Responsibilities:

• Operate in IBM Z/OS mainframe environment; job schedule monitoring via ESP; conduct IPLs of Production and Test LPars; monitor system applications and tools to assure they are functioning properly; analyze and report potential problems; apply authorized solutions, escalate incidents and problems for resolution; monitor ticket queues for incidents and tasks requested for our designated assignment group; execute problem determination, analysis, troubleshooting, escalation, and temporary/permanent solutions for various production systems; partner with Technical Support, Change Management, Production Control, System Development, Service Desk, and clientele to provide quality computer services
• Mentor and train incoming Computer Operators and ensure they have access to and use appropriate monitoring tools; work well independently; demonstrate a commitment to customer service excellence in a fast - paced production environment and performing duties of peripheral operator responsibilities; highly proficient with Word, Excel, Outlook, PowerPoint, SharePoint, and VBA scripting to create, verify, update, and maintain internal and incoming process documentation; vet incoming documentation and processes to ensure effective implementation and compliance with established business and departmental practices; gather and compile
• Key Performance Indicator statistics from ServiceNow, Spectrum, and mainframe reports for both daily and monthly departmental reporting; develop and maintain tools for automating, assisting with, and significantly streamlining repetitive functions and processes; execute and verify nightly file transfers for PaperVision; mitigate hung CICS transcations and failed IMS transactions and programs.

Confidential

Order Fulfillment Engineer, Delaware, OH

Responsibilities:

• Inventory selection, recovery, maintenance, quality assurance, loss prevention, process improvement

Confidential

Programmer/Digital Services Team Leader, Columbus, OH

Responsibilities:

• Execute data maniupulation and mail preparation using MailManager, GMC PrintNet, ImagePro, FTP, Visual Basic, and MS Suite; operate Xerox and Canon cut sheet printers; organize BMC drops through Fairrington Transportation Corporation; engage process improvement;
• Perform time management - rescheduling workflows in order to meet rapidly changing deadlines

Confidential, Pittsburgh, PA

Production Control Specialist

Responsibilities:

• Monitor IBM mainframes (Z/OS, OS/390) using ZEKE, ZEBB, ESP, CA-Scheduler, IOF, SDSF, and $avers; act as liaison between customers and Confidential internal departments in coordinating and tracking abend determination and resolution via Service Center, ESP training certified

Records Manager

Confidential, Columbus, OH

Responsibilities:

• Manage Veterans Service Offices and Annual Statistics databases; develop budget projection for records management and automation; develop VBA applications to interface with databases; advise State Director of Veterans' Affairs on current database capabilities/ limitations; act as liaison between Governor's Office for the State of Ohio, 88 county offices, the National Archives and Records Administration/National Personnel Records Center, Social Security Administration, and other federal, state, and local authorities; authenticate release of confidential personnel records;
• Execute process improvement in records storage and retrieval

Confidential, Columbus, OH

Production Control Analyst

Responsibilities:

• Operate and monitor IBM Z/OS mainframe and AutoSys (Unix) systems; job scheduling and restarting via ZEKE and ZEBB; adjust Zeke processing schedule to ensure processing deadlines were met; analyze and escalate problems for resolution per documented procedures; manage and escalate abends; set up and verify new jobs on the processing schedule
• Verify proper output was produced for each job; perform manual balancing
• Perform system backups and IPLs; print and distribute reports, special forms, and payroll checks on cut sheet Xerox printers and form feed impact printers; manage tape library

Confidential, Columbus, OH

Engineer

Responsibilities:

• Build job JCL; job scheduling and restarting via ZEKE and ZEBB; determine and ensure that abends and scheduling modifications are implemented/resolved in a timely and accurate manner; maintain production environment; schedule jobs; create/set up new Zeke events (JOBs, SCOMs, ZCOMs, and MSGs); maintain Zeke processing calendar; process outside vendor tapes; promote programs, files, and JCL from test to production environments on Z/OS mainframe; manage tape library;
• Analyze abends and determine and implement solutions on Z/OS mainframe; create programs, spreadsheets and macros to streamline trouble-free task completion; execute problem determination, analysis, troubleshooting, escalation, and temporary/permanent solutions for various production systems; meet with applications and quality assurance personnel and teleconference with Tampa daily to discuss previous night's processing; maintain on-call status for production control; inform, assist, and advise Tampa staff as needed
• Facilitate weekly pre-file maintenance meetings; train operators, abend analysis team, and production control staff; attend programmer walk-though meetings; write/rewrite JCL as needed; analyze/correct JCL problems per user request; work overtime frequently to assist in OS/390 mainframe migration project
• Train Tampa staff on HFC scheduling package; assist team in predicting/solving potential conflicts/problems on OS/390 mainframe; reduce processing costs by more than $1 million per year on OS/390 IBM mainframe by streamlining weekly system backups, implementing processing control features, requesting the acquisition of additional tape drive
• Reorganizing the nightly and weekly processing schedules, and shifting heavier processing into non-priority shifts; write interface programs on OS/390 IBM mainframe to provide authorized programmers access to submit pre-designated production jobs and to facilitate the automated release of user jobs based on submission criteria to be determined ad hoc by user; develop programs, macros, spreadsheets and checklists for OS/390 IBM mainframe/PC to facilitate faster and more accurate processing