PROFILE:

Seeking a challenging career as a Linux systems administrator, in a dynamic and fast - paced organization. I possess a comprehensive, client-first approach to compliment my skills sets and abilities.

SKILL SETS:

• A+ Certified
• MOS Outlook 2003 Certified
• Linux RedHat /Ubuntu /SuSE
• Windows 2000 /XP /Vista
• Tivoli Storage Manager (Client) 5.5
• Tivoli Storage Manager (server) 5.5
• Excel 2003 Level 1,2,3

WORK EXPERIENCE:

Confidential

Tivoli Storage Manager Analyst /Administrator

Responsibilities:

• Daily monitoring and reporting on missed, failed and successful backups for approx. 13,000 nodes, in a mixed platform environment consisting of Windows, Linux, Sun, HPUX and AIX
• Primary point of contact for enterprise-wide backup failures
• Installation and configuration of TSM client software
• Testing of new code in development environment before rollout to production environment
• Analyzed TSM client error logs, researched errors and corrected missed /failed backups on a daily basis
• Oversaw daily backups of Essential Systems including Blackberry Enterprise Server, Exchange Server, KVS mail archiving, Windows and Linux application servers and various database servers in clustered and standalone environments
• Performed scheduled and non-scheduled changes to production environment during and outside of normal business hours
• Provided 24x7x365 non-rotational pager support to all TSM clients
• Hands-on experience with systems management and operational processes and tools, such as Peregrine Service Desk incident management, change management (SOX), configuration management and scheduling changes
• Exposure to enterprise storage hardware, operating systems and tools including SUN ACSLS tape library control systems, SL8500 Tape Libraries, Virtual Tape Libraries and data de-duplication, AIX 5 and Sun Solaris, RedHat Linux and Windows Server 2003
• Lead projects to implement various alerting mechanisms for failed /missed scheduled backups including Groundwork for Unix and Microsoft Operational Monitoring for Windows backup failures
• Effective time management demonstrated through multi-tasking and prioritization of daily and non-routine tasks
• Participated in migrations of client data from older IBM hardware running TSM Server, to refreshed IBM hardware, effectively handling scheduled and non-scheduled change cycles and software updates
• Ability to interface with outside technical and non-technical areas to assess needs, develop solutions, test and implement production environment changes before scheduled rollout
• Created documentation outlining all TSM servers, their NICs, Physical locations, hardware characteristics, instances per server, software and versions, categorized by datacentre location, then role (production and development)
• Created simple windows batch scripts to individually automate the query node, query db, query log, query sessions, query storage pools and query associations to client schedules, then redirect their output to a .CSV file that can easily be worked with in Excel
• Interfaced with vendors such as EMC, SUN, IBM, Data Domain and Hitachi Data to learn about new network appliances and product offerings and researched their relevance to our infrastructure and the specific needs of our clients
• Recipient of numerous Confidential STAR awards for outstanding performance and attitude

Confidential

Technology Support Center - Level 1 & Level 2 Analyst

Responsibilities:

• Supported software applications including Microsoft Office 2003, Filelogix Homebase mortgage application, Horizons Financial Planning, Citrix, Nortel Networks VPN client, Tivoli Storage Manager 5.3 - 5.5 client, Entrust secrity running on Microsoft Windows 2000 and Windows XP
• Delivered highest levels of quality support to a large and diverse client base
• Created support documentation and helpful walkthroughs on solving problems commonly encountered by support staff
• Recipient of numerous Confidential STAR awards for outstanding performance and attitude
• Trained new support staff on effective troubleshooting within time constraints and correct procedure for writing problem tickets and escalating issues to vendors and development groups
• Assisted users with reimaging of laptops and desktops after software failures vie PXE boot. Also created documentation with step-by-step walkthrough on reinstalling software applications after reimage from centralized Confidential software repositories (COE)
• Created Confidential National Support-approved batch scripts for our end users to simplify and automate routine tasks such as releasing and renewing ip addresses, deleting outlook forms cache,
• Regularly filled in for 2nd line support handling incident escalations and returning client and vendor calls

Confidential

Responsibilities:

• Provided year-end tax and payroll information to Confidential employees as an inbound call centre Payroll Services agent
• Received and processed requests from Confidential employees for amended T4 and Record of Employment slips, printed and mailed all requests
• Updated PeopleSoft database with new employee payroll information including banking details and other sensitive data
• Trained on payroll garnishments, taxations laws and various payroll materials relating to year-end financial statements

Confidential

Sales /Customer Service

Responsibilities:

• Assisted card members with their account inquiries in a high-volume call center environment
• Solid transitioning from a service call to a multiple-sale call
• Research and promote AMEX products and services that suit my clients needs while on-call, generating business for the company
• Able to clearly explain Features, Advantages and Benefits of various card member products and services including a variety of card products, travel products, car rental and travel insurances, and fraud /warranty claims
• Created opportunities for a legitimate sale by ‘probing’ the customers needs, while providing top-notch customer service
• Effectively met and frequently exceeded quality monitoring, sales performance measurements and customer feedback surveys
• Trained new representatives to successfully convert service calls to sales calls while strictly adhering to Confidential code of conduct, ethics and morality