OBJECTIVE
To obtain a challenging position that will effectively utilize my skills and experience, a position, which utilizes my skills, experience, and creativity; provides potential for new challenges, growth; and offers recognition, equity and advancement.

SUMMARY OF QUALIFICATIONS
Software Development & Support , Hardware Testing & Troubleshooting , Data collection & Technical support,

Project & Operation management , Planning & Production Coordination, Training & Team development,

Problem Solution & Decision Making , Quality management & Process improvement , Customer service & Client relationship

PROFESIONAL EXPERIENCE

Confidential,Salem, NH Aug. 2010 – Present
Technical support Engineer
Performed testing, failure analysis and troubleshooting to component level to high capability SPS (1.2 and 2.2 KW) Actec/Emerson systems in multiple output environments.
Directed a project for modification and upgrading of the system functionality (SPS 2,2 KW) according to the new request from the customer in order to extend the switching battery cycles in a partially discharged state.
Identifiedtechnical and manufacturing problems and recommended solutions to insure new product compliance. Performed Evaluation and Functional requirements conformity as well as testing of the Communication interface.
Performed testing, failure analysis and troubleshooting to component level of a variety of custom–packaged AC-DC power supplies (ranging from 100 to 400W) intended to be serviceable in a redundant repair-under-power scenario.
Performed support and training for a variety of technicians and contractors. Provided detailed activity and technical reports for the engineering group.
Collaborated daily with the customer’s engineering group regarding technical solutions and Coordinated shipping and receiving process of the products.

Confidential,Senior Engineer 2006- 2010
Managed daily operations and coordinated efforts for various projects. Directed system implementations, process improvement, enhancement of products and integration of different systems and assemblies.
Identified operational problems, generated quick response and recommended solutions to improve efficiency and to upgrade methodology of production. Increased labor productivity 20 % and production efficiency by 25 %.
Directed process evaluation to ensure quality of product and design and implemented metrics for a tracking on-time-production system. Performed quality and consistency tests throughout all phases of production.
Directed and implemented test strategies, test requirements, and developed functional, stress test and diagnostic programs. Modified existing testing procedures to ensure product enhancements and customer satisfaction.
Designed and implemented a software application and the database to regulate and control ordering and overstock of materials improving material utilization by 12%.
Developed and conducted technical and software training. Planned and assigned schedules for successful training and orientation programs which provided detailed operation procedures and processing instruction. Led the recruiting, interviewing, placements and evaluation of personnel.
Controlled overall database system and customized data analysis. Prepared extensive production, technical and business reports summarizing work performed, results and cost evaluation of different projects.
Directed overall technical support. Addressed and resolved customer issues and coordinated efforts to ensure operability, enhancement and quality within detailed specifications.
Performed analysis of test results and prepared comprehensive system level evaluation reports for control, verification and validation of the system performance and constant upgrade of company metric track system

Application /Technical support Eng. 2001-2002
Designed and implemented a database application for production and testing supports. Maintenance of databases that include contact sales, clients, work orders, financial records and migrated laptops and pc to new operating system and platform.
Identified and implemented computer based solutions to customer needs and directed for overall testing, troubleshooting and diagnostics programs.
Performed testing and troubleshooting to system and component level of electronic and electro-mechanical assembly in Unix and Windows environments using different tools and equipment.
Directed installation of the Windows XP\\2000 network, application and technical support for customers. Adapted manufacturing test processes to new computer technologies and new customer specification.
Performed Installation and configuration of Windows network, performing technical support for company users (upgrading, repairing and troubleshooting of systems and peripherals, administration of user account and privileges).

Confidential,North Billerica, MA 2004-2007Test Eng. Dep..
Performed testing and troubleshooting to component level to Cedar Point\'s technologies systems in Windows environment; a flexible Packet Cable based integrated IP voice switch solution designed for a multi-service environment
Provided testing and failure analysis of Crossbeam systems(C and X Series) in a high performance and multi-security platform built on high-speed switching fabric architecture and up to 64 Fast Ethernet ports density. Conducted testing of Sonus GSX9000 system.
Provided testing and failure analysis of The Tipping Point Security Management System, a 3 Com enterprise-class management platform that provides administration, configuration, Intrusion Prevention monitoring and reporting for multiple networks environments
Performed calibration and validations of specific tolerances of different devices and systems according to specific standards and procedures
Operated in a fast paced environment, performing evaluation of diagnostic information and using a variety of tools and applications to identify defects. Worked with Test Analysis and Repair System database (TARS) to provide detailed information about defects and failures and provided real time feedback to team members and managers.
Executed ESS (Environment Stress Screen) Chamber testing of different modules and boards in a variety of temperatures according to specified requirements and coordinated efforts for various products.

Confidential,Salem, NH. 2002- 2004 System Test Engineer
Performed testing and troubleshooting (to component level )of Compaq (64-bit architecture) Server systems (Alpha Platform: AS8200, AS8400, Enterprise Series 40) in 3 different environments (Unix, Windows, OpenVMS).
Performed testing and troubleshooting of Compaq Workstations XP1000, (including CPU boards, Motherboards, Interfaces, SCSI, Network cards, PCI Bridge IDE Interface etc) and analyzed performance testing on different operating systems.
Worked with QVPS and performed daily upgrade of the database (SQL Server, and Access) for everyday routine as well as participated with coordination of the efforts to maintain high customer satisfactions regarding repairs and time issues.
Conducted every day utilization of oscilloscopes, analyzers and different test equipments to perform troubleshooting to component level of different components (Transistors, FET, IC circuits, Cache memory, regulators, chips, Flash ROM, NVRAM, etc,)
Executed HASS (Highly Accelerates Stress Screening) Chamber testing of modules and systems of different profile to optimize the process and debug process. Wrote test procedures and trained technicians in different application and diagnostic programs.

Confidential,Westminster, MA 2000 –2001
Software Design Engineer
Worked with Cardholder application: a Security client server application responsible for keep tracking, manipulation, management and access control information of cardholders and visitors in local and remote facility as well as actively participated in the ongoing process of the database interface.
Worked with ASConfig Application that is responsible for configuration of devices, workstations, links and points elements of iSecure Management security system.
Tested and provided solutions for different defects and, bugs as well as participated in enhancement of Import-Export application, an application that allows users to build the cardholder database from the records contained in an ASCII text –based file and specify different setting and schedule.
Performed System testing of different applications in iSecurePro Security platform server and workstation (Video Badge, Data Screen Designer, etc) in different stages of development using Track defects system and in participated in the process of creating solutions and resolving problems to Beta version.

Confidential,Arlington, MA.1998-2000
Programmer/technical support
Performed analysis of business processes, user requirements and specification and worked with user - interface for a sales reporting client server program.
Provided manual and automatic Test (Silk) to different applications. Analyzed, interpreted test data and prepare technical reports for evaluation of development requirements and documentation. Provide on going support and assistance to customer support team and different clients and customers
Worked with designing and implementation of a tracking system for a repair department. Designed the database based on the requirements, wrote the program to allow the user to enter, manipulate and validation of the data.
Created and maintained databases, created tables for SQL Server and Oracle for different customers as well as some OLAP experience.
Performed configuration and installation of windows 2000,NT Server and workstation, SQL Server, Visual studio, Microsoft office and different applications and participated with administrative tasks.

Confidential,, Tirana, Albania 1993 – 1997
Shift Manager (Repair / Test department)
Managed and directed the overall operation of the repair and maintenance team of the Radio-TV station. Managed daily technical support and product development. Specified operational policies, system level integration and established quality technical solutions.
Planned and directed installation, testing and on going support of different projects including product specification and financial cost of different projects.
Analyzed business needs to provide cost effective systems solutions and participated with installing and maintenance of local network and metric system.

Confidential,Tirana, Albania. 1990 – 1993
Electronic Engineer
Responsible for testing, troubleshooting and maintenance of different radio transmitters, radars and electronic equipments using different testing software and testing environment.
Directed replacement of the internal corporate wide inventory reducing inventory variance by 35% in a course of 3 months. Worked for updating the data processing system as well as data migration.
Successfully assessed needs, provided appropriate solutions and ensured satisfaction of customers. Specified and recommended test strategies and responsible for technical procedures.

Confidential,Field engineer Worcester, MA
Confidential,Technical manager Tirana, Albania

• LANGUAGES: .Net platform, C++/Visual C++, VB, Java, Unix shells script, Powerbuilder, Pascal, PL/SQL, HTML, Paskal, Assembler
• DATABASE: SQL Server, Oracle, FoxPro, Informix, Access
• OPERATION SYSTEMS: Windows, Unix, Linux, OpenVMS, Novell, and Dos.
• APPLICATIONS / TOOLS: LabView, Lab Windows/CVI, TestStand, Q-VET, Sitp, AutoCAD, OLAP, Silk, QVPS, Track system, TARS, FAB, MatLab, Microsoft Office, Visio, Microsoft project, Crystal Reports, etc.
• HARDWARE: Intel and Alpha platform, IBM, Dell, 3com network systems Macintosh, HP, Compaq, etc

EDUCATION/TRAINNING

SQL Server programming and Administration
Network & operation systems Administration programs
Project management program
B. S. Degree – Electronic Engineering