Information Technologist Resume

EXPERIENCE:

Confidential

Information Technologist

Responsibilities:

Software compliance for the agency, this includes desktop as well as servers.
I use Microsoft SCCM.
I assign all software for the agency, request additional licenses when needed.
I work with management in all upgrades that is needed.
I inform management of end of life software.
I work with vendors to assure licenses EULA, request quotes for additional licenses from vendors.
I start maintenance renewals for the IT departs.
I track all purchases for maintenance and support.
I track all separated employees to ensure that all software and hardware is collected.
I am the admin for the MAT Database which is Access and used to track all desktop hardware for the agency.
I import all new hardware to the database and does all the back - end data process.
I was key part of several procedures that was put in place for the Strategy & Governance department.
I participate in audits that come up with the vendors.

Confidential

Computer Operator

Responsibilities:

Operate large-scale computer systems NCR 9800 & Confidential S/390 mainframe computers.
Operates peripheral equipment 3390 disc units, 3990 disc units, multiplexes, multiplex auxiliary cabinets.
Operates mixed media storage, 3490 tape units, 3494 Automated Tape Library & MAGSTAR Virtual Tape Server for DFSMS/MVS; operates Confidential 4635 & Confidential 4890 high speed printers, CRT terminals, & controller devices.
Initiates procedures to start, back up, save, restore &/or shut down computer files or network CICS systems; performs system IPL as requested.
Under direction, performs complex mainframe & microcomputer functions; operates & monitors BWC mainframes & Networks.
Monitor Confidential S/390 computer system & subsystems, utilizing knowledge of *SAR, JobTrac, & CA-11, JES2 & MVS.
Performs operations functions on a NCR 9800 computer system & subsystems; executes batch processing & completes back-ups on both platforms as scheduled.
Actively participates in problem resolution using documented recovery procedures & instructions.
Support operations service mission by troubleshooting major system, hardware & job problems, using skills and knowledge of CPU’s, DASD, JCL & software.
Provide prompt escalation to operations support personnel such as Tech Serves, Production Control, and Application Programmers & Operations Management when majority problems are detected.
Records all interruptions, exceptions, hardware failures & vendor notification that occur in the 24-hour documentation log; completes the REMEDY job action tracking report; complies with policies & procedures (i.e., State of Ohio, BWC, IT).

Confidential

Tax Specialist

Responsibilities:

Research Customers inquires and respond through mail or telephone.
Use the Confidential systems and All State, County and City tax offices to research information the customers have requested.
If there is a warranted change, the customer account is updated.

Confidential

Escrow Researcher

Responsibilities:

Research Customers inquires and responds through mail or telephone.
Use the Confidential systems and All State, County and City tax offices to research information the customers have requested.
If there is a warranted change, the customer account is updated.

Confidential

Provisioner

Responsibilities:

Dedicated design engineer/network provisioner.
Managed orders through all stages of the product lifecycle.
Responsible for circuit routing/design of voice and frame/ATM orders using multiple databases (CORE, Facilities & Equipment, Radis, Coastal, PROD).
Troubleshoot and test circuits.
Worked closely with the LEC and sales to ensure satisfactory completion of orders.

Confidential

Customer Service Representative

Responsibilities:

Wrote and documented new procedures.
Worked with clients and colleagues to provide business resolutions for technical difficulties.
Ability to interact with all levels of the organizations.
Implemented Telecommunication team for National Support.
Facilitated technical monthly meetings with Confidential affiliates.
Analyzed Support Center functions and implemented efficient changes.
Maintained and improved service level agreements with client and vendors.
Processed new/change requests forms for service with Confidential Nationally for pagers, Moves/delete of services, voicemail and voicemail password resets.
First level support for trouble shooting for the repair side of telecommunications.

Confidential

Business Analyst

Responsibilities:

Responsibilities including answer calls that would come into the queue for Voice/VDRS.
Trouble shooting and on first call bases when possible.
Working with outside vendors to get issues resolved for the Customers.
Keeping the documentation updated for the Support Center in Midwest locations for Confidential .
This would include pagers, modem lines, ATM and POS lines.
Voicemail system and password resets.

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