SUMMARY:

• To expand and utilize my experience and expertise in Electronics, Telecom Alarm Systems, Video Distribution Systems, Computers, & Testing Methods.
• Very interested in technical support positions that require someone that can think out - of-the-box when problems extend past conventional troubleshooting methods.
• Experienced hands on professional, with track record of cutting cost and expanding technical capabilities.
• I was responsible for bringing two Network Operation Centers, from conception to completion.
• Proficient in the installation, maintenance, and troubleshooting of T1/DS1, T3/DS3, and Digital Radio Systems.
• I completed numerous training courses on telecom systems and general management.

TECHNICAL SKILLS:

T1, T3, DS0, DS1, DS3, Telco M13, Mux, DSUs, CSUs, Tellabs DACS, DCS DACS, Channel Bank, PCom, 38Ghz, 18Ghz, 2Ghz, 6Ghz, Microwave, Testing, Installations, Repairs, NOC Support, Tier I, Tier II, Tier III, Centigram Voice Mail, Manakon Monitoring Systems (Unix based), Remedy Trouble Ticket System, DPS T/Mon Monitoring Systems, IBM LNM 1.1, NetView 6000, NOC Development, Setup, Activation, Transitioning, T-BERDS, SunSet T1/DS3 Testers, RAID-0, PATA & SATA Installation, Windows 98/SE, NT, 2000, MS Word, Excel, Power Point, Traveling Wave Tube(TWT) troubleshooting, Radar, Hydraulics, Pneumatics, Tropospheric Scatter Telecommunications, Klystrons, Long-Haul Diversity systems, and Cable Fabrication.

EXPERIENCE:

Confidential, Melbourne, Florida

Network Services Technician

Responsibilities:

• Duties included rack, stack, and connected with some provisioning of Cisco 3750’s in a stack formation providing remote access for programmer to complete the Cisco Configs to put into active use.
• Worked on setting up DL380’s and DL580’s with ESXi 5.5 to ESXi 6.5. As well as basic setup of Windows Server 2012 on the VM’s created on the DL’s.
• Worked with various FlexLM License Managers, License Acquisition, and License insertions on created VM License Manager Servers.
• Using vCenter, and vSphere Client access, I managed and built other VM’s per user requirements.
• Very familiar with running various tools like trace routes, port query’s and ICMP test to expose connectivity and network latency issues between users and the Avaya VoIP Servers.
• Worked with the Network Group to make sure the VoIP Vlan were mapped through the network to the Alstom Bldg. for the VoIP Phones to communicate to Erie, PA.
• Resolved configuration issues on the 9608 VoIP phones by manually configuring the Vlan into each phone.
• Troubleshot and replaced VoIP phones that were found bad.
• After Avaya programming was completed, set the IDF cross-connects for the new phones and accomplished the final phone setup for the customer.

Confidential, Santa Clara, California

Network Engineer

Responsibilities:

• Duties included monitoring email alerts and Nagios, NMIS, and Moatis alarm systems on failed router connections, Cisco Voice and Avaya PBX and peripherals, then reviewing Cisco router stats and logs to assist in troubleshooting connectivity issues with local phone companies.
• Ran trace routes and ICMP test to expose network latency issues between users and the Avaya VoIP Servers.
• Used Telnet, SSH, and/or modem connectivity to log in and troubleshoot those issues on Cisco router networks.
• Positions were terminated when jobs were moved to India.

Confidential, California

Lead Tech

Responsibilities:

• Duties included relocating back office equipment, IMS Servers, AS400 Units, Catalina, and DVR Systems into new racks.
• Supervised and assisted in the installation and configuration of new POS registers at sales positions in stores.

Confidential, Richmond, Virginia

Network Engineer

Responsibilities:

• The job required and was not limited to the use of Word, Excel, Remedy, and CTP Span Diagnosis Systems. Work involved pushing the various Access Providers to restore intermittent and failed circuits across the country.
• Looking Glass was used to review Juniper or Cisco ports for span troubles to validate LEC circuit troubles.
• I held the responsibility of flagging major outages and passing that information on to other managers.
• Other responsibilities included logging automation issues and processing them into the correct management groups.
• I accomplished basic hardware and software firewall configurations as well as intrusion logging and reporting.
• Positions were terminated when jobs were moved to Brazil.

Confidential, Melbourne, Florida

Cable Installer

Responsibilities:

• Duties included mounting racks and patch panels, pulling and terminated Cat-5, Cat-6, Fiber, and telephone trunk/premise cables from small to large companies in the central Florida area.
• Responsibility ranged from installing new systems to retrofitting current active systems to upgrade internal cabling infrastructure.

Confidential, Merritt Island, Florida

Manager, Safe Sales, and Safe Technician

Responsibilities:

• Managed and operated the “ Confidential ”.
• We moved, rebuilt, bought & sold the smallest to the largest safes.
• These safes were both mechanical & electronic.
• Due to a major illness, the owner liquidated the business.

Confidential, Florida

Data Collector

Responsibilities:

• Activities included auditing all active equipment for Confidential in Florida.
• The job had many aspects in the various Central Offices visited, which required marking up the racks, lineups, and cabinets per specified company standards, then using scanners to audit and update the active equipment and positions within the Central Office, then downloaded that information into Confidential ’s Objectel database.
• Project was cancelled and jobs terminated.

Confidential, Florida

Data Collector and Team Lead Assistant

Responsibilities:

• Activities included auditing all spare equipment for Confidential in Florida.
• The job had many aspects in the various Central Offices visited, which required marking up the racks, lineups, and cabinets per specified company standards, then using scanners to audit and update the spares listings into the Telcordia spares database.
• Project was completed and jobs were terminated.

Confidential, Florida

Consultant

Responsibilities:

• Was responsible for installations, troubleshooting, and repairs of various electronic equipment.
• Repaired and serviced personal computers and small networks.
• Responsible for the installation, maintenance, and troubleshooting of T1/DSl, T3/DS3, and Digital Radio Systems for a variety of customers.

Confidential, Dallas, TX

Engineer, NOC Support, and Admin/Security

Responsibilities:

• Worked with TMA on their Unix based Manakon Monitoring System.
• I thoroughly debugged and implemented Lucent 5ESS connectivity to the LAN Network via the Manakon Switch Interface Unit (SIU) for remote RCV, TLWS, ROP, Traffic Report access.
• This gave us the ability to route all connectivity back to the Dallas NOC from the various southwest cities.
• Due to the numerous voicemail issues, I was asked to reconfigure and optimized the Centigram Voice Mail Systems to properly work with the customers that ordered voice mail service.
• Later I reviewed customer service order records using various parsing and reporting programs against the existing voice mail databases in two cities to correct inconsistencies between the services ordered and valid VM accounts.
• All telecom positions were terminated due to the department closing.