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Senior Desktop/network Engineer Resume

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The Woodlands, TX

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SUMMARY:

History of accomplishment in organizing and completing complex migrations, support, and maintenance of Windows servers while interfacing with diverse management and technology resources. Maintain excellent relationships with internal technical leaders, corporate management, and client representatives. Posses amazing interpersonal and communications skills that work at all levels of the organization. Ability to translate tech - speak into English for the average customer. Team-oriented self-starter with ability to meet new technical challenges while finding resolutions that exceed the needs of the customer.

SKILLS:

  • Windows servers
  • Windows desktops
  • SCCM
  • IIS servers
  • MS SQL server iPhone iPad
  • MS Office
  • EPIC EMR
  • Centricity
  • Crystal Reports
  • MS Exchange
  • Kaseya
  • What’s Up Gold

EXPERIENCE:

Senior Desktop/Network Engineer

Confidential, The Woodlands, TX

Responsibilities:

  • Responsible for service desk in the Houston office; primary (and secondary and tertiary) point of contact for all issues related to desktops, laptops, iPhone, iPad, network, internet, etc. Go-to person for issues with copiers, printers, and other peripherals. Manage hardware lifecycle and inventory management. Create and maintain procedures and related documentation. Participate in project to combine two domains into one.

Manager

Confidential, Houston, Texas

Responsibilities:

  • Managed 5 people responsible for ensuring all data coming from varied entities arrived in a timely manner and were delivered to the proper applications for processing.
  • Conversely, validated data going from the Health Plan to outside entities was formatted properly, encrypted (or not), and delivered on a predetermined schedule.
  • Responsible for compiling and sending varied annual reports to the State for compliance for the Health Plan.
  • Performed employee evaluations.
  • With upper management, compiled a budget for the coming year.
  • Moved to another position much closer to home.

Clinical/Business Applications Analyst

Confidential, Houston, Texas

Responsibilities:

  • Performed software and server support for over 200 Windows servers (NT, 2000, 2003, 2008).
  • Directed troubleshooting during critical system outages, software upgrades, and patch management.
  • Coordinated with business executives, software experts, help desks, and data source teams in a 24x7 availability environment to bring technology together on enterprise-level projects. Supporting tasks involved work with windows and Citrix servers, IIS, SQL databases, and varied software packages.
  • Server team liaison for all projects involving Wintel servers.

Systems Analyst

Confidential, Houston, Texas

Responsibilities:

  • Provided application, OS, and hardware support for Division of Pharmacy in a Windows, Novel, Unix, and Citrix environment.
  • Managed projects to deploy handheld systems and applications.
  • Team leader for support division of our department which included making on-site software and hardware changes for a growing customer base.
  • Daily tasks included resolving technical failures in a timely manner, automating application monitoring tools, and providing technical expertise for application and hardware upgrades.

IT Support Manager

Confidential, Houston, Texas

Responsibilities:

  • Provided leadership to the support team in a two-location environment with very little existing IT infrastructure.
  • Created processes, procedures, and SLAs for the support team.
  • Implemented change control processes for server and client updates.
  • Directed project to bring game-day credentialing in-house; efforts saved an average of $20K annually after initial implementation.
  • Designed email blasts and newsletters for event announcements.
  • Installed and configured What’s Up Gold for device and network monitoring.
  • Implemented Express Metrix software to ensure software license compliance and enable hardware tracking.
  • Supported PBX and voice mail systems.

Consultant, Lotus Notes Administrator

Confidential, Houston, Texas

Responsibilities:

  • Managed helpdesk team to provide end-user support and training.
  • Maintained Lotus Notes/Domino infrastructure in a remote environment.
  • Contributed to development of system to track IT help desk tickets (Lotus Notes).
  • Installed and configured What’s Up Gold for network and server monitoring.
  • Provided SQL server/database administration and support for PBX and voice mail systems.

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