Technical/User Support Resume

SUMMARY:

Available for hire as a contractor through my Confidential “ Confidential ” or other means.
I prefer short - term contract jobs. However can take on full time w/ a goal for flexible scheduling which can be discussed.
Many companies out of state looking to hire may wish to consider remote possibilities.
My background is highlighted by experience, and achievements in the following areas.
Web Service testing
REST, SOA testing. Application of choice is SoapUI.
I’m 1 of 9 selected members used in contributions & beta testing, thus always aware of future releases before it reaches the public.

SKILLS ACQUIRED:

SoapUI & LoadUI for performance testing are two options to test performance to gather metrics.
Groovy Script: Very important in automation of SoapUI.
Selenium Web Driver (Playback Recording - MACRO)
JIRA Defect Tracking
Microsoft Office Application Suite Expert Level (Word, Excel, Power Point, Visio, Access)
Technical writing - User Guides
Business Analyst - Requirements Gathering
Software trainer (I can learn any program and teach it)
Microsoft OS. Linux (general usage)
SQL (select, inserts, update & delete)
Linux (installs, updates, logs, basic commands etc..)
Quick Test Pro-QTP (basic knowledge)
ALM (HP Quality Center - Requirements), Test Cases & Defect Tracking
HDI certified for Helpdesk & PMI Training
Worked on contracts for 5 Johnson & Johnson Pharmaceutical Sales Forces which entailed laptop support and SIEBEL software CRM support. Managed staffs of more than 20 employees and temp workers.
Delegated responsibilities, supervised, motivated, and evaluated performance of technical staff personnel, creating focused, effective project and support teams
Manage client relationships for Pharmaceutical and Contract Sales Organizations (CSO) including but not limited to Helpdesk SLA attainment, Hardware Deployments/Upgrades, new business opportunities.
Project Management in software and hardware deployments involving internal and external customers
Piloted first Off Shore group for the call center.

EXPERIENCE:

Confidential

Technical/User Support

Responsibilities:

Private consulting for businesses that high short to long term contracts for QA Testing, Web Design, and Computer Hardware/Software Repairs.
Sub-Contractor for Jersey Shore Media as web-designer (jerseyshoremedia.com) and QA across computer/mobile platforms
Volunteer Automation of website jw.org (new learning adventure in Cucumber/Gherkin automation using Behat)

Confidential, Holmdel, New Jersey

Technical/User Support

Responsibilities:

Started as a manager of knowledge base contained on the Internal Wiki site, in turn I moved over to do QA testing of proprietary applications for Network Operations.
Confidential then moved to change the entire backend to web services via SOAP/XML through an AbInitio core and became lead developer & tester using SoapUI Pro.

Confidential, Morristown, New Jersey

Hardware Support

Responsibilities: