OBJECTIVE:

To land a position, that closely aligns with my extensive experience and areas of expertise.

PROFESSIONAL PROFILE:

• Technologically knowledgeable, able to identify and implement Information Technology Infrastructure and Applications that align with the company’s direction and goals while maintaining a high level of system availability with little or no impact to daily operations.
• Keep up - to-date with changes in the industry through continuing professional development (earned a BA in Information Technology in Business, Redhat Systems Administration certification and have attended several technology specific training courses).
• Accomplished project leader with a proven ability to develop and implement strategies that support budgetary goals and objectives.
• Highly motivated, have led key project initiatives that reduced the operating budget by over $100 thousand, and at the same time, cut down administration time cycles by nearly 50% resulting in continuous and future savings.

WORK EXPERIENCE:

IT End User Support Specialist

Confidential, Lansdale, PA

Responsibilities:

• I was hired at Confidential after a successful contract completion working for Confidential .
• As a member of the Service Delivery group I brought a high level of experience and maturity to the team.
• Responsibilities include Service Desk support to all Lansdale, Clear Water and Crystal City employees while providing Laptop, Desktop, Printer and software applications technical expertise and arrive to practical resolution of complex Windows OS challenges in a prompt and professional manner to minimize work downtime.
• I have been a key contributor to the establishment of a Windows 10 Migration path and its infrastructure and architecture selection.
• I also provide assistance as needed to other IT groups such as the Networking, Active Directory, Security and Infrastructure.

WinTel Server Support Administrator Consultant

Confidential, Radnor, PA

Responsibilities:

• I was assigned to the Confidential Advanced Electronics account as a member of the Infrastructure Run team.
• Responsible for the all aspects of the Datacenter ensuring all Windows OS based servers are kept running and are fully patched and up to date by using WSUS in a “master to many replicas” schema.
• Deploy and configure new Windows servers Virtual of Physical. Monitor all servers for deficiencies in disk storage, memory or CPU, and when a problem exist I must extend the drive, add more memory or CPU using VSphere. I am also responsible for maintaining their High Performance Computing systems ( Confidential ).
• Another responsibility is the tape rotation using BackupExec 2012 and a Dell ML 6000 tape library maintaining enough tapes to perform backups.
• I serve as the in-house Commvault SME involved in various Commvault projects.
• Using LANDESK Manager LDMS to monitor and obtain information on company assets.
• Responsible for keeping all UPS systems operational, replacing batteries and controllers when needed, as well as scheduling PM’s and re-certifications with vendor.
• I am responsible for maintaining the standardization of “package-aware” drivers in all print servers, lending a hand when a problem arises.
• I am heavily involved in the analysis of replacing WSUS with LDMS for Windows server patching.
• Another responsibility included the monitoring of the Datacenter Climate Control systems, both main and backup to ensure the ideal temperature/humidity levels are kept at all times. Implemented a temperature and humidity alarm system to notify us in the event of failures or fluctuations.
• Assist with miscellaneous User and IT personnel requests.

Windows Server Support Engineer Consultant

Confidential, Allentown, PA

Responsibilities:

• Assigned to the Talen Energy account, I was the only Window Engineer in the company in charge to helping in the design, implementation, configuration, migration and support of about 450 Windows based systems.
• These systems vary from 2008 R2, 2012 R2 and Windows 7.
• They are also being deployed at different environments from physical HP machines to virtual, VMWare 5, to cloud AWS EC2 and includes Virtual Private Clouds (VPC) and Elastic Block Store (EBS) and Amazon S3 Storage.
• All these environments require different levels of clearance from NERC-CIP, to Nuclear Power Plant accessibility, to general employee access.
• I provide support and problem solving to all Windows systems including disk and memory expansion and monitoring using Solarwinds.
• As part of Windows OS support, I am responsible for patching Windows Updates through processes I developed using WSUS.
• Also, my responsibilities include performing system backups through Commvault Simpana 11, EC2 and VMWare snapshots.
• In addition, I was responsible for creating CI (Configuration Items) in ServiceNow CMDB and maintaining their relationships to the best of my ability.

Insurance Agent/Producer

Confidential, King of Prussia, PA

Responsibilities:

• Help cultivate new business by selling a variety of insurance plans.
• Help explain the coverage policies to clients and help them choose a plan that is well suited to their needs.
• Other tasks include cold calling to expand customer base, analyzing clients' current policies, handling policy renewals, maintaining electronic records and assisting policyholders with settling insurance claims.
• Freelance as a computer specialist providing residential and small business clients with computer infrastructure service. Services include end user technical support, computer repair and peripheral installation, small network deployments including wireless, server deployments, virus cleanup, Operating System and software installations, and other general computer related tasks.

Systems Engineer Advisor

Confidential, Berwyn, PA

Responsibilities:

• In charge of the R&D Lab internal environment Redhat Enterprise Virtualization comprised of 80% Redhat Linux and 20% Windows 2008 R2, including Active Directory: Object creation, Access rights and Group Policy.
• Responsible for the overall systems infrastructure including engineering, implementation and integration.
• Also responsible for technical services and support. Ensure satisfaction of internal customers. Define specifications operating systems applications and modifies/maintains existing applications (Apache Tomcat, Java).
• Design, install, maintain, administer and monitor all infrastructure including hardware, software and various configurations.
• Design and deploy systems based on business and user requirements.

Systems Engineer

Confidential, Carneys Point, NJ

Responsibilities:

• Research, recommend, lead, manage, implement and maintain infrastructure solution projects and new initiatives (Windows AD/Server 2008 R2, Commvault Simpana, Novell Open Enterprise Server 2 (OES2) on Linux, Symantec Endpoint Protection).
• In charge of remote location hardware and software deployments, maintenance and equipment inventory.
• Monitor systems and network infrastructure with Zenoss. Single handedly migrated Netware to Linux OES2 (Novell SuSE Linux).
• Developed a disaster recovery and migration plans from Novell eDirectory to MS Active Directory. Manage Jr. Administrators and Help Desk personnel. Work with HP, HP Integrated Lights Out(ILO), IBM and Dell hardware.
• Assist in general network administration, VPN, routers, switches, etc. I have researched and implemented revenue saving enterprise backup strategies.
• Responsible for Commvault-Simpana corporate backup solution, including DR (minimize tape usage though backup to disk)( IBM 3310 tape library).
• Current environment consists of 80% VMware virtualization - Manage VMware through vCenter.
• Maintain all company and datacenter inventory through Manage Engine asset control and management software.
• Negotiate with third party software and hardware vendors. Promptly resolve system malfunctions by utilizing personal troubleshooting techniques.
• Collaborate with individuals in other departments to resolve issues, implement new technologies and evaluate new initiatives.
• Generate documentation of processes at various levels.
• I have been entrusted with a purchasing power of over $100,000 for hardware/software, R&D and general improvements.
• Reduce cost by eliminating non-essentials while negotiating with vendors.
• Solely maintain all Intel based hardware achieving and maintaining 99.6% up-time. I was also responsible for managing lifecycles, software and hardware, as well as accessories, consumables and Software licenses and maintaining the CMDBuild information accurate.
• Responsible for ensuring end-user hardware delivery and acceptance.
• I was in charge of negotiating license prices with vendors.
• Provide senior level support to all company employees, including executives.
• Develop departmental strategies.
• Administer training to co-workers.
• Ensure 100% internal customer satisfaction.
• Conduct knowledge transfer sessions of technical training.
• Attended Windows 2008 Server R2/AD/Group Policy, VMware 4.1Fast Track, Commvault Simpana 8, Redhat Enterprise Linux 5, Novell OES, IBM Tivoli Storage Manager, MS-SQL 2005 administration, and Lotus Notes administration technical training.