WORK EXPERIENCE:

Confidential, Washington, DC

Information Technology Specialist

Responsibilities:

• Plan and carry out difficult and complex assignments and develop new methods, approaches and procedures.
• Provide advice and guidance on complex issues including interpretation of IT policies, standards and requirements.
• Conduct analysis and recommend new or enhanced approaches to delivering IT services through analytics and metrics.
• Test and optimize the functionality of systems, networks and data. Identify and define technical requirements applied to the design and development of systems and networks.
• Ensure optimal use of all available solutions including Commercial Off The Shelf (COTS) products.
• Evaluate proposals for the acquisition of IT products and/or services.
• Prepare and present reports to internal and external staff including high level briefings to Senior Stakeholders.
• Provide technical leadership on group projects.
• Knowledge and experience include:
• The missions and programs of customer organizations;
• The organization's IT infrastructure;
• Systems testing and evaluation principles and methods;
• IT security principles and methods;
• New and emerging Information Technologies;
• Acquitistion Management policies and procedures;
• Cost - Benefit Analysis;
• Project Management

Confidential, Washington, DC

Senior Program Management Analyst

Responsibilities:

• Provide EIS contract services for Confidential -64 Command, Control, Communications, Computing, and Information Technology (C4IT) Service Center.
• Proven track record of solution development for complex organizational issues and objectives; ensure mission success through proactive, hands-on problem-solving and leadership.
• Work in close cooperation with the sponsors, Confidential manager and users to accomplish tasks providing technical evaluation of contractor proposals.
• Responsible for supporting operational units throughout the newly established Deputy Commandant for Mission Support (DCMS) organization and Logistics and Service Centers.
• Given its limited resources and significant responsibilities, support Confidential -64 with Life Cycle Support and Electronics background to assist in this transformation for electronic issues.
• Effective working in collaborative and consultative capacity with senior leaders to meet organizational objectives and provide recommendations for improvements and oversee flawless service delivery for it's program utilizing qualitative and quantitative methods for the assessment and improvement of complex programs.
• Receive tasking directly from Chief Confidential Engineering Services Division in various Life Cycle Support and Electronic Work Groups as determined by Confidential -64 and the Engineering Services Division.
• Writing Statements of Work and the development of Independent Cost Estimates for work to be assigned to the system’s contractor for requirements of Confidential Combat Weapons Systems across the fleet. Direct and current knowledge of Department of Homeland Security and Confidential organizations and initiatives including the Confidential ’s System Development Life Cycle and Enterprise Architecture program requirements, an in depth of recent, relevant electronics and combat systems life cycle support experience, an excellent record of past performance in complex problem solving, knowledge in effective data management techniques and tools.
• Write and speak English effectively and have drafted flag level correspondence for review.
• Drafted and coordinated strategic plans for the complete Confidential Program that was publish with for flag level oversight Organizing, planning, leading and coordinating project teams; consulting with senior management and other users on business policies and procedures to ensure appropriate results are achieved.

Confidential, Baltimore, MD

Change Management Specialist

Responsibilities:

• Served as the Change Management Specialist under the Information Technology Infrastructure Library (ITIL) platform, controling changes to the infrastructure or any aspect of services, in a controlled manner, enabling approved changes with minimum disruption.
• Responsibilities required that all Change Requests (CR) are completed correctly within policy requirements including initiating system changes requests (CR) to fulfill Systems Integration Division’s business units requests for new and modified system functionality.
• Advocating change requests through system development life-cycle process.
• Capturing and evaluating statistics to analyze new system implementation processes are having desired impact, and raise issues as needed.
• Tracking of all IT Software, Hardware and Maintenance Agreements for the Confidential and their counterparts through Confidential .

Confidential, Washington, DC

Information Technology Specialist

Responsibilities:

• Identifying, resolving, and responding to IT issues and problems and ensuring that procurement standards are met with supply counterparts ensuring smooth ordering and receiving of parts, software and equipment.
• As Confidential HQ Intel ISSO, my responsibilities were ensuring systems are operated, maintained, and disposed of in accordance with internal security policies and practices as outlined in the accreditation/certification support documentation package. Attending required technical and security training relative to assigned duties.
• Ensuring all users have the requisite security clearances, authorization, need to know, and are aware of their security responsibilities before granting access to the IS.
• Ensuring that proper decisions are made concerning levels of concern for confidentiality, integrity, and availability of the data, and the protection level for confidentiality for the system. Reporting all security related incidents to the ISSM.
• Initiating protective and corrective measures when a security incident or vulnerability is discovered, with the approval of the ISSM.
• Providing guidance in implementing security policies and procedures including developing and maintaining an accreditation/certification support documentation package for system(s) for which they are responsible. Implementing and coordinating activities designed to protect and restore IT systems, services, and capabilities to include conducting periodic reviews to ensure compliance with the accreditation/certification support documentation package.
• Ensuring system recovery processes are monitored and that security features and procedures are properly restored.
• Ensuring all IS security related documentation is current and accessible to properly authorized individuals.
• Follow procedures developed by the ISSM, in accordance with configuration management (CM) policies and practices, for authorizing software use prior to its implementation on a system. Installing, configuring, troubleshooting, and maintaining hardware and software to ensure the availability and functionality of the systems.
• Successfully completed over 600 help desk tickets ranging from corrupt user profiles, printer problems, software/hardware installs, RTVSCAN/DOSCAN issues, printer problems, software/hardware installs and issues new user accounts.
• Was an integral member of the rollout team making the rollout of SMO image V 2.2 and CGISS JWICS image V 5 seamless to the users at HQ.

Confidential, Baltimore, MD

Information Technology Specialist

Responsibilities:

• Played an integral role in implementing Image 5.1 Server/Workstation upgrades and 2003 Enterprise server migration to Baltimore's 3 major commands including 5 off-site commands.
• 1,800 users, and 2,000+ workstations were upgraded to Image 5.1 over a period of 1 month, followed by the migration of 15 servers to 2003 Enterprise over a period of 1 week.
• I am responsible for Confidentiality, Availability and Integrity of the Local Area Network (LAN) at Coast Guard Electronics Support Detachment.
• The LAN provides connectivity to the Coast Guard Data Network (CGDN) and enterprise services to over 2000 users. My responsibilities are twofold.
• As team leader I am responsible for management of the network systems for both voice and data. Installing Personal Digital Assistant (PDA) software and troubleshooting synchronization issues for approximately 1500 users.
• I ensure there is adequate and continuous network availability to the installation, and minimize user downtime for hardware and software outages. In order to accomplish this mission I manage a team of 10 network and system technicians whom analyze network workload, monitor capacity and performance.
• The Systems branch seeks minimal user downtime by actively managing and tracking Confidential Help Desk trouble requests and prioritizing outage responses.
• My duties include the planning and supervision of multiple IT projects ranging from local network infrastructure upgrades/additions, network equipment recapitalization, and implementing new technologies and work processes.
• This includes effectively managing staff personnel, oversight of project timelines, and stewardship of local resources and project expenditure.
• Altogether, I provide Tier II support which includes user assistance and training, diagnosing and resolving customer issues, adding/removing users, enforcing system policies, managing user shares, supporting roaming profiles, installing and upgrading approved software and hardware, maintaining IP configurations, switch port activations, overseeing network security and administration to the data network.
• I maintain the campus’ PBX, Voice Mail and Call Accounting systems by performing routine hardware and software maintenance as well as user administration, traffic analysis, and telephone service documentation.
• As a supervisor I actively seek training opportunities for my subordinates, conduct timely performance evaluations and manage work schedules to provide a supportive work environment which supports the Commandants Vision for the Coast Guard.

Confidential, Washington, DC

Petty Officer

Responsibilities:

• Responsible for producing timely and quality responses for all aspects of correspondence issues including requests from in house as well as all other agencies relating to all aspects of the program.
• Served as the Executive Assistant for Headquarters high level commands as well as Captain of the Port of Miami as well as the office of Reserve Personnel Management.
• In that position I was in charge of Congressional requests where I referred to U.S. Code, creating official correspondence responding to Congress.
• Maintain the Commanding Officer and Deputy calendars, review and create correspondence for signature.
• Maintain unit directives, incoming calls, conference calls, and various task for executive front office support. Check-in and escorted high level executives visiting for briefings and meetings.
• Created, reviewed, and approved travel orders for all employees within the command.
• Made reservations for hotel, conference rooms, rental cars.
• Created itineraries and all material needed prior to traveling.
• Integral to seamless program management during Headquarters reorganization, rapidly identifying and mitigating emergent issues for both the Confidential Senior Staff members.
• Maintain sensitive documents on ‘Secret’ level, and all confidential and sensitive issues within the department.
• Scheduled conferences outside local area for Award Ceremonies, meet and greet for all commands, and varies office functions events.
• Managed all office equipment maintenance contracts.
• Maintained scheduling and meetings for Captain and Deputy Officer.
• Responsible for an array of operations and programs serving 400+ area personnel to include government-issued travel card program and claims, DEERS RAPIDS identification card program, and mailroom operations.
• Managed travel card program, providing recommendations for card issuance and revocation, bank relationship management and reconciliation, card usage trend analysis, transaction monitoring, compliance enforcement, dispute resolution with third-party partners, account administration, audit support, and specialized or ad hoc report development; served as program trainer for card users and program administration staff.
• Managed $700K office budget.
• Directed HR operations supporting 200+ staff, including payroll administration, personnel recordkeeping, and status change processing; educated and consulted with customers for benefit programs. Supervised mailroom operations and ensured compliance with Federal regulations.
• Maintained all records for lifecycle of documents.
• Created and routed purchase request for the order of supplies and services for unit command.
• Maintained accounting logs for all purchases within the command.
• Designed, introduced, and provided training for administrative and control procedures; instrumental to development of audit and inspection support processes for entire commands.
• Contributed to employee recognition and award process, consulting on processes spanning submission, requirements verification, and approval; performed award program trend analysis and dissemination of program policies, directives, and communications.