SUMMARY:

Pursuing opportunities in Information Technology or Project Management where I can best utilizes the experiences acquired during 25 years in Telecommunications.

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring, Maryland

Engineer Specialist

Responsibilities:

• Provide Project management to the Federal Government various agencies in the form of coordinated Activations, Installations, and Real - time upgrades.
• Worked closely with the Customer to ensure the department met or exceeds the high standards of “On-time” and “Successful” delivery of products/services to Confidential Federal and State Government customer base.
• Supported the deployment of all types of products and services to the customer’s network

Confidential, Washington, DC

Tech Support

Responsibilities:

• These duties included using HPOV Monitoring System to monitoring the EPA VOIP System for Network Service/ Non Service effecting events; Using the Remedy Trouble Ticket System to record VOIP incidents reported by EPA Personnel; Also responsible for enabling Switch ports for VOIP Phones and Printers.
• Prepared Monthly Report that documented all the outages for the Network - Servers, Routers, and Switches.

Confidential, Reston, Virginia

Network Operations Technician

Responsibilities:

• As part of the Team, I monitored and documented all Environmental Alarms for the Confidential PCS Network.
• I was tasked with responding to High Temperature alerts, power failure, and A/C fault alerts.
• Using NetCool, we documented all the alerts as they occurred, and reported the issue to the appropriate service provider.
• As dispatched field personnel when deemed necessary.

Confidential, Beltsville, Maryland

ACT Group//ACT Engineer

Responsibilities:

• Responsible for activating Data circuits (Frame Relay, ATM, DS1s and DS3s) and Voices Circuits (Switch Voice, ISDN, PRIs)for the Service Delivery Group within Confidential.
• I was heavily involved in Layer 1 fault isolation and coordination of all additional downstream support organizations. RNC Dispatch, vBNS, HYPERLINK, DTAC, TASC, NOI and all other internal and external support group. Working knowledge of Routers, and CSU/DSUs, Frame Relay, ATM, Port Speed and varies MCIW systems (Netpro, COMS, VDDS, Etc.)

Confidential, Ashburn, Virginia

Network Analyst

Responsibilities:

• Performed technical support duties, daily monitoring for the Chicago Public School Cisco Router Network.
• Duties included remote installation of Cisco Routers and Switches which allowed the CPS technical support staff to access the Internet.
• Reported circuit degradation issues to Local Exchange Carrier, assisted with fault isolations, and provided timely updates to the CPS support staff using Remedy Trouble Ticket System.
• I also worked closely with GMOC personnel by monitoring a variety of customer web-sites and tracking server issues.

Confidential, Tysons Corner, Virginia

WorldCom - Cut Director

Responsibilities:

• Coordinated and managed the installation of over 200 Frame-Relay/ATM Circuit activations.
• I performed intrusive circuit testing, checking with DACS 1/0 and 3/1 mapping and CSU configurations.
• I also interfaced with several internal departments to ensure a seamless transition during turn-ups.
• Duties included providing weekly training assistance to group members in the techniques of testing Frame-Relay/ATM Circuits.
• Scheduled and implemented Frame-Relay/ATM circuits at a 95% completion rate.

Confidential, Arlington, Virginia

Data Network Engineer

Responsibilities:

• As a Key member of the Data Network Engineer team, I provided critical support and maintenance for the Global Tele-Systems internal Cisco IP Network in Europe.
• This team Analyzed, installed, configured and upgraded Cisco and Bay Routers, Along with FTP configuration files to ensure network security.
• Also, I proactively monitored network events, generated trouble tickets using the Remedy Trouble Ticketing System and Lucent Technologies QIP Enterprises System.

Confidential, Arlington, Virginia

Data Network Engineer

Responsibilities:

• Help Desk environment
• Tasked with Fault isolation of the data circuits, and ISP connections using HP Open-view and Netcool.
• Duties included, but not limited to intrusive testing with React 2001Test Plat-form, verifying customer’s router configurations, and directly involved with trouble-shooting issues with Local Exchange Carriers.
• I also assisted with configuring customer’s Cisco Routers and CSU devices.

Confidential, Reston, Virginia

Network Operations Specialist

Responsibilities:

• Performed Proactive testing of Confidential ’s Corporate IP & AOL IP Dial-up Networks.
• I was heavily involved with trouble-shooting Cisco Router (2511), Primary-Access Dial-up Equipment, using HP-Open-view testing Platform.
• Regularly reloaded, maintained, and coordinated the replacement of faulty Cisco Routers.

Confidential, McLean, Virginia

Implementations Engineer

Responsibilities:

• Member of the implementation group responsible for installing and maintaining FAA LINCS EUL-B Channel Circuits and equipment.
• I worked with LINCS Newbridge Network Circuit Configurations and SOTAS/Netwatch monitoring equipment configurations.
• I also assisted Confidential Field support operations through the implementation and testing process for all FAA LINCS channel orders.
• In this environment, I verified connections, alarming, and documentation prior to the completion/acceptance of FAA LINCS circuits.