Senior Desktop Support Engineer Resume
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SUMMARY:
- Extensive and diversified experience in the Information Technology field
- Windows 7 and 10 deployment and upgrades
- Configuration of Android and Apple mobile devices
PROFESSIONAL EXPERIENCE:
Senior Desktop Support Engineer
Confidential
Responsibilities:
- Windows 7, Windows 10 and Mac operating systems support.
- Install, configure and troubleshoot Office 2010 - Office 365
- Troubleshoot and resolve user email issues in Outlook 2010 - Outlook 365
- Configure Android and Apple devices. Set up Wi-Fi, emails and app installation.
- Dell certified to troubleshoot Dell systems and replace parts for desktops and laptops at the component level.
- Windows Server and Active Directory maintenance.
- Setup and configure Cisco VPN. Troubleshoot internal Wi-Fi and guest Wi-Fi issues.
- Install and configure Jabra Bluetooth and USB headsets.
- Remote desktop support using LogMeIn application.
- Utilize Service Now for ticketing applications
Trade Floor Support
Confidential
Responsibilities:
- Install and configure Bloomberg systems
- Install and troubleshoot user desktops and laptops
- Install and troubleshoot standalone servers.
- Image desktops and laptops
- Quad monitor configuration and troubleshooting
- Configure and troubleshoot custom financial software.
- Upgrade existing computer systems
Desktop Support
Confidential
Responsibilities:
- Documented, troubleshot and ticketed issues pertaining to users utilizing their new desktop computers.
- Worked with deployment teams to resolve any issues concerning desktop deployment.
- Documented desktop deployment status and issues using SharePoint software.
- Sent out daily reports to management documenting number of computers deployed and deployment status.
Confidential
Desktop Support Engineer
Responsibilities:
- Performed rack and stack of HP Proliant server equipment as part of a U.S wide server deployment.
- Installed UPS systems and tape backups.
- Software installation of Windows Server, Exchange Server, Symantec Backup and Trend Micro.
- Image desktops, laptops and servers
- Prepared old equipment for shipment and disposal.
Desktop Support Engineer
Confidential
Responsibilities:
- 80% travel to customer locations around the country.
- Deploy and image Dell desktops, laptops and HP Proliant servers on site.
- Configure email for Outlook clients and restored PST files.
- Add and remove systems from SMS and Active Directory’
Exchange Consultant
Confidential
Responsibilities:
- Active Directory & Exchange Migration
- Exported and imported user emails, documents and PST files and configured users on Outlook 2003.
- Created email alias addresses, forwarding addresses and SMTP addresses for users.
- Migrate users to Exchange Server and Windows Server.
- Reroute network cables to new switches
- Installation’ MacAfee Antivirus and anti-spy ware on systems.
Desktop Support Engineer
Confidential
Responsibilities:
- Installation of Windows Server on Proliant hardware
- Installation and configuration of HP Insight Manager
- Migration of Exchange accounts.
- Creation and troubleshooting of Exchange accounts
- Installation and configuration of Exchange Server
- Image desktops, laptops and servers
- Export and import PST files using Exmerge
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