WORK EXPERIENCE:

Confidential, Ft. Bragg/NC

Information Technology Specialist

Responsibilities:

• Serves as FMS Web Functional System Administrator responsible for procedures, technical assistance, functions, and output products related to the Web Based Confidential Authorization Documents System for HQ Confidential .
• Reviews functional system specifications for ADP support relating to use of FMS Web data, coordinating with Branch Chiefs, Division Chiefs and Action Officers at all levels.
• Collaborates with leadership of other units to negotiate, determine outcomes, schedule, or coordinate supporting automation services.
• Formulates and recommends policy for the use and processing of FMS Web data within the command.
• Accomplishes staff actions by controlling or processing actions through all stages of development, coordination and completion. Utilizes all facets of complex information systems design, operation, management techniques and processes, in order to manage Division projects.
• Supports a wide variety of missions and functions of the activity and Command and assures maximum effectiveness of complex projects utilizing both basic and sophisticated techniques, processes, and procedures.
• Continually evaluates effectiveness of utilization of resources and redirects efforts by revising priorities, changing emphasis, and managing the transfer of resources between projects, as necessary, to ensure efficient and economical management.
• Completed work is evaluated in terms of accomplishment of objectives and soundness of recommendations to attain unit readiness.
• Provides technical expertise to maintain desktop workstation communications software required for connectivity to the Confidential data server; installs, tests, and maintains the Confidential software; coordinates the scheduling of Confidential activities between the Confidential G - 3 and Confidential functional proponents; schedules and validates software and database backup and recovery procedures; develops, documents and maintains database backup and recovery procedures in the event of an application or system failure and implements procedures, if necessary, to recover all affected operating systems software, database files, application programs and libraries should the system fail.
• Responsible for Confidential database performance monitoring and tuning of software units and resolving end-user query deficiencies.
• Provide Confidential with technical support for G-3 users who require access to the FMSWeb site.
• Performs database management and data analysis functions. Maintains data integrity to ensure that it is accurate, timely and complete.

Confidential, Georgia

Information Technology Specialist

Responsibilities:

• Analyzes and evaluates internal customer requests to provide technical assistance with information system problems.
• Diagnoses problems between equipment, communication interfaces, system software, and application problems.
• Initiates appropriate action to resolve problems. Provides training for users when a problem or deficiency exists within the laboratory.
• Monitors the availability and functionality of the network system and responds to system failures caused by software and hardware deficiencies.
• Performs diagnostic testing, various troubleshooting methods, and using various analysis techniques, isolates the source of problems.
• Resolves hardware problems which may require replacing/upgrading internal parts (e.g., power supply, memory boards, hard drives, etc.) of servers, workstations and other auxiliary devices). Participates in testing and installing systems modifications and upgrades.
• Installs workstations, servers, printers and other hardware devices by unpackaging, powering up, configuring for network use and loading appropriate software as required by each user.
• Has the ability to migrate user from old workstation/printer to another workstation/printer with a minimal effect on user's production.
• Contacts product vendors, field engineers, technical support personnel and system software specialists to assist with troubleshooting problems that may exist.
• Runs network cabling or installs mini hubs.
• Maintains and monitors the security logs for each of the servers and intrusion devices.
• Sets up alarm monitoring logs and reports unauthorized access attempts and intrusions into the local area network to the Information Assurance Officer.
• Corrects all vulnerabilities detected within the system to prevent or correct any intrusions.
• Documents and logs all alarms or system warnings.
• Develops and maintains Microsoft Access databases used within the laboratory.
• Analyzes current databases in order to improve database efficiency and usability for users. Serves as both the external and internal webmaster for the laboratory's web sites.
• Responsible for webpage application implementation and maintenance of these web sites.
• Assists Senior Information Technology Specialist with equipment inventories and equipment turn-in preparation, as required by Property Book Office.
• Maintains a log of all equipment movement throughout the laboratory for easy accountability.

Confidential, Atlanta, GA

Garrison Technician

Responsibilities:

• Assist customers with computer, printer, blackberry and account problems.
• Take care of the maintenance, administration and\or operation of data\word\telecommunications processing systems; implementing and\or operating ADP processing applications; reviewing and analyzing system errors and taking corrective action.
• Participates in IT Standardization Group that develops and documents local systems administration standard operating procedures, develops software procedures for use by Field Operation Center, staffs, designs and develops new IT systems and databases to replace current ones as required.

Confidential, New Orleans

Desktop Support

Responsibilities:

• Complete all desktop task assigned. Work with both hardware and software issues.
• Provides policy direction in the planning and development of computer hardware, software, and other information technologies for use in company systems and programs.
• Provides technical and policy guidance on the integration of company's technical systems.
• Ensures key technologies and knowledge are evaluated, tested and judiciously applied throughout company for continuous quality improvement.
• Ensures system availability, functionality, integrity, and efficiency.
• Facilitates the implementation of new databases developed by higher authority.

Confidential, New Orleans

Customer Service Representative

Responsibilities:

• A Technical Expert responsible for planning and coordinating the installation, testing, operation, troubleshooting and maintenance of hardware and software system; for managing systems resources including performance, capacity, availability, serviceability, and recoverability; for data management planning, development, implementation, problem resolution and administration.

Confidential, New Orleans

Migration Tech

Responsibilities:

• Participates with Division leadership in developing knowledge management policies, strategies, concepts and program initiatives.
• Researches and recommends appropriate software hardware, and other information resources appropriate to support knowledge management program activities.
• Reports to and keeps the IT supervisor routinely apprised of the status and progress of program activities, and briefs proposed actions for non-routine issues which may have significant impact on operations. Incumbent vigorously enforces information security, policies, principles and practices.
• Maintains system configuration and resolves hardware/software interfaces and interoperability problems.

Confidential, New Orleans, LA

Deployment Tech.

Responsibilities:

• Transfer all info needed to new computer being deployed.
• Deployment consisted of complete set up, networking included.

Confidential, New Orleans, La

Information System Security Officer

Responsibilities:

• Supervised four junior personnel; made sure the necessary upgrades/patches were installed on all systems to protect against all vulnerabilities; held training for over 200 military and civilian personnel on how to install and operate the Common Access Carder (CAC) Reader.
• Supervised and help process Information Assurance Vulnerability Alerts (IAVA's). Handle all Interim Authority To Operate (IATO) and Letters of Accreditations.
• Plans, directs, and coordinates the development of resource and organizational requirements to successfully implement knowledge management practices in public health agencies and organizations.
• Provides oversight of contracts related to highly visible projects with potential to impact the health and security of national and international citizens.
• Provides leadership to employees engaged in developmental work relating to specific knowledge management efforts

Confidential, Tx

Communications Officer

Responsibilities:

• Supervised six other junior personnel; maintained all radio communication circuits and all communication systems aboard ship.
• Worked as ships Lan Administrator.
• Conducts surveys, researches topics, and prepares briefings on knowledge management topics for a wide variety of technical and professional audiences.