Technical Support Analyst Resume

SUMMARY:

Motivated professional seeking entry - level position in Computer Information Systems or related field utilizing strong academic background along with excellent organizational, analytical, and leadership skills.

PROFESSIONAL EXPERIENCE:

Technical Support Analyst

Confidential

Conduct Quality assurance to test, evaluate, implement and maintain new software and hardware products.
Troubleshoot personal computer operating systems for escalated issues from 1st and 2nd level support technicians. Utilize SCCM appropriately to obtain specific hardware and inventory details.
Troubleshooting devices pcs, mobile devices (phones, laptops, Surface pro, Mac...) for users that need access to emails and network drives. Using tools such SCCM to get device information before imaging them.
Troubleshooting printers and updating printers with current patches and drivers
Installing software, encrypting and verifying devices are to be deployed to the end users in accordance with HIPAA.
Troubleshooting applications such Kronos and work in collaboration with server team to resolve issues related to Citrix, Epic and Microsoft Applications such as Outlook.
Using Remedy to keep track tickets and resolution.

IT Support

Confidential

Devoting to all aspects of computer set-up, installation, service, upgrades, troubleshooting, and maintenance. Assisting staff with further computer issues.
Providing technical support to users and staff via phone, and emails
Track and follow up with open incidents and tickets
Assisting with customization and adaptation of existing programs to meet users’ requirements.

Customer Relation Skills/IT Support

Confidential, Omaha, NE

Demonstrated excellent communication skills by providing high quality customer service to clients and managed multiple priorities while transferring calls for different Departments
Worked with IT department to achieve customer complaint resolution and satisfaction. Providing effective problem management

TECHNICAL SKILLS

Computer Skills: MS Office, VPN, SCCM, Active directory, MS Exchange, Ticketing (BMC Remedy), Mac OS, UNIX and Linux (school experience), Helpdesk experience

Programming Languages: (C++, Visual Basic, Java, and HTML), Beginner, C# limited

Protocols: Strong understanding of LAN, WAN, TCP/IP, RDP, SFTP, SSL, DNS, SSH, TLS, HTTP and Defense Security including IPS/IDS, Group policy and Defense in depth.

Database: SQL Academic experience

Languages: Fluent in English and French

Personal Strengths: Exceptional written and verbal communications skills and ability to manage multiple priorities while producing quality, timely work.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship