IT Support Engineer Resume SOMERVILLE, NJ - Hire IT People

TECHNICAL SKILLS:

Infrastructure and Network Virtualization: Security, Identity & Access Management and Firewalls System / Network Administration and Managing Network Architecture and Managing

Project Managing Cloud and Office 365: Cisco and Microsoft Professional Exchange and Active Directory

VoIP: Data Center and Disaster Recovery Storage (SAN / NAS)

Virtualization: SCCM

VPN: Wireless

Batch/Power Shell Scripting: Field Service

Onsite Break/Fix, Deskside and Remote Technicians: Help Desk and NOC Analysts

Hyper V: VMWare

WORK EXPERIENCE:

IT Support Engineer

Confidential, SOMERVILLE, NJ

Responsibilities:

Manage infrastructure and provide support to internal users and worldwide users.
Set up IT Hardware and software for new employees.
Troubleshoot hardware and software issues submitted by employees.
Provision/De - provision user accounts, including but not limited to Active Directory and Microsoft Exchange.
Ensure that records of IT systems and equipment are properly maintained and inventoried.
Monitor Global Help Desk, respond and bring closure to tickets in a timely manner, and document solutions.
Work with 3rd party MSP for IT Services.
Monitor IT-related supplies and coordinate orders
Support conference room trouble shooting and A/V support for events.
Execute special projects as they arise.
Monitor and maintain in house Network LAN/WAN Monitor and maintain in house server environments, physical and VM. Server 2003 - 2016.
Creating Scripts to automate tasks. (Batch/Powershell)

Lab engineer

Confidential, EAST WINDOR, NJ

Responsibilities:

Responsible for testing and Reviews in Confidential Testing Lab and supporting Sales in new technology and test criteria for customers.
Researching prospective clients, development and implementation of testing/review plan.
Works in creating and managing a productive lab testing environment.
Create and manage projects including test plans, product research, customer interaction, methodology/test plan, lab review reports and product write ups.
Creates and manages lab test infrastructure and network.

Jr Network Admin/Lead Helpdesk Technician

Confidential, NJ

Responsibilities:

Analyze network data to determine network usage, disk space availability, or server function.
Configure security settings or access permissions for groups or individuals.
Configure wide area network (WAN) or local area network (LAN) routers.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Install network software, including security or firewall software.
Maintain and administer computer networks and related computing environments
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Configure, monitor, and maintain email applications or virus protection software.
Operate master consoles to monitor the performance of computer systems and networks.
Load computer tapes and disks and install software and printer paper or forms.
Implement and provide technical support for voice services and equipment.
Train people in computer system use.
Perform routine network startup and shutdown procedures and maintain control records.
Resolve daily helpdesk tasks.
Setup and built entire network and infrastructure for a growing from 10 to 100 employee medical company.

IT Support Technician

Confidential, CRANBERRY, NJ

Responsibilities:

Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Enter commands and observe system functioning to verify correct operations and detect errors.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.

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It Support Engineer Resume

Somerville, NJ

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