Customer service agent Resume

SUMMARY:

Over 8 years of experience working as computer maintenance technician
Extensive experience performing troubleshooting Hardware/Software issues for Desktops & Laptops
Fair knowledge of computer networking principles for both wired & wireless Networks
Possess Bachelor’s degree Computer control Systems
Possess certification A+, Network + & CCNA
Well - organized, self-motivated individual with ability to rapidly learn new tasks.
Track record for consistently meeting goals and delivering a high level of job performance.
Proven ability to build strong customer/client relationships.

PROFESSIONAL EXPERIENCE:

Confidential

Customer service agent

Responsibilities:

Information Technology and Computer Maintenance department supervision.
Over 9 years of experience in computer maintenance and troubleshooting for both Desktops and Laptops.
All Microsoft windows OS platforms installation.
Third Party Software Installation & Applications Programs (Adobe Photoshop, Adobe Acrobat reader, ACDC), Multimedia software installation (Audio and Video utilities).
Security and protection software installation.
Installation and Maintenance for wired networks. Network operating systems installation.
Level 1 and level 2 Information Technology knowledge.
Desktops and Laptops maintenance, repair, test, trouble shooting.
Restore & Backup recovery software utility for hard disk drive lost data. Fair wireless networks knowledge (wireless communications).

Confidential, Grapevine, TX

HP Laptops maintenance technician

Responsibilities:

HP laptops repair, maintenance, assembly & troubleshooting. HP Laptops firmware and Bios trouble shooting (bugs fix and Bios updates).
Laptop Tester & Maintenance (HP Laptops maintenance). QC department for (HP) Laptops