SUMMARY:

Professional with over 8 years of experience in Voip and the Telecommunications industry. Extensive experience with Cisco Unified Communications Manager from 4.0 to 10.5.(2). Outstanding customer service skills resolving technical issues and educating end - users. Team-player making significant contributions to team and individual success. Skype for Business Administrator. Microsoft Lync. Cisco UCCX administration, Work with Oracle SBC’s administration, built out servers for the installation of EsxiVm ware necessary to install CUCM versions 8.0 to 10.5

HARDWARE:

• Configure Cisco Routers / Switch s, GRE VPN Tunnels, Protocols EIGRP, H323, SIP, and SCCP, Configured MGCP on the gateways. Calculated necessary Bandwidth for data and Voice utilizing QoS requirements. Cisco Unified Communications Manager 4.0 to 10.5 (2). Cisco Call Manager Express
• PPP OSPF Cisco 1900, 3000, 2600 Routers Cisco, 3500, 2900, 3750 V2 Switches, Server 2008 R2/ 20012 | IGRP / EIGRP, Rip V2, MPLS, OSPF, SNMP, DHCP, DNS, SNMP, Vendor Negotiations CSU/DSU T1/T3 Adtran ISDN Adapters, Cisco ASA, VG224, Windows XP/7

PROFESSIONAL EXPERIENCE:

Confidential

Telecom Analyst / UC Engineer

Responsibilities:

• Employed as a Voice Engineer taking part in the V.A system upgrade, gathering critical network informaton that consist of a very detailed inventory.
• Will assist with the deployment and configuration of the Cisco phone system implementation.

Confidential, Baltimore, Maryland

Unified Communications Engineer

Responsibilities:

• Provided Tier 2 support for Exleon Systems, all operational issues within a voice network on CUCM 8.6 and 10.5.
• Provided SBC support via Acme Oracle and Skype for Business administrative support.
• Configured and deployed voice and data solutions.
• Work with ticketing system to address end user issues.
• Gathered network information via for the purpose of future upgrades and migrations, performed system support with the service provider for circuit cutover’s and number portings.

Confidential, Morrisville, North Carolina

Network Engineer / UC Engineer / Client Support ENGINEER

Responsibilities:

• Provide Tier 2 support for clusters equaling 350,000 End User Geographical locations over 3 Continents and numerous Countries. Work with carriers to resolve issues with circuits and escalation of issues.
• Performed configuration adjustments on existing networking devices, for the purpose of resolving a voice or a data issue.
• Worked on the resolution of issue’s via configuration modifications in Cisco Unified Communications Manager as well as Unity Connection. Responsible for the coordination of third party Smart Hands and Site manager personnel to perform necessary configurations on routers and switches.
• To work with Black Box ( Smart Hands ) on site to trouble shoot and resolve voip an data issues on site.
• Accomplished Bank Of America complex systems of processes, on an Enterprise level.
• Unified Communication voice solutions ENGINEER
• Performing moves, adds and changes via Cisco Unified Communication Manager 7.x-10.5
• End user support and trouble-shooting connectivity issues.
• Delivered on-site engineering support and handled specialized IP telephony equipment
• Monitored whether fresh IPT implementations are in accordance with customer expectations
• Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff,engineering and sales teams
• Provided configuration and service administration solutions to the VoIP sector
• Installed and configured Cisco routers, switches, and UCS servers containing UCM platform via VMware Esxi

Confidential, Briarcliff Manor, NY

Network Engineer / UC Field Engineer

Responsibilities:

• Cisco Unified Communication Manager 8.6 to 10.5 (2)
• Configured Cisco routers and switches for GRE VPN tunnels with protocols EIGRP, H323, SIP, and SCCP
• Configured MGCP on the gateways. Calculated necessary Bandwidth for data and Voice utilizing QoS requirements
• Deployment of Voice and Data Enterprise Solutions
• Responsible for maintenance and end user support.
• Design and deployment of voice solutions.
• Telco installation from the Demarcation to point of termination.
• Trouble shootingvoice and Data issues, level resolution
• Successful deployments of over 30 sites installing voice solutions via CUCM 8.6 and 10.5.2., Including, utilized SIP trunk configuration via VPN tunnels with PSTN failover via T1 handoffs
• Configured desiredcall flow with special attention to multiple call handlers

Confidential, New York, NY

Network Engineer / UC Engineer

Responsibilities:

• Unified Communication deployments and maintenance of existing voice solutions
• Performing moves, adds and changes via Cisco Unified Communication Manager 7.x-9.x.x
• End user support and trouble-shooting connectivity issues.
• Delivered on-site engineering support and handled specialized IP telephony equipment
• Monitored whether fresh IPT implementations are in accordance with customer expectations
• Imparted second level support for problem diagnosis and assisted 3rd party and client operational staff,engineering and sales teams
• Provided configuration and service administration solutions to the VoIP sector
• Installed and configured Cisco routers, switches, and MCS 7800 servers containing UCM platform via VMware Esxi

Confidential, New York, NY

Network Engineer

Responsibilities:

• Installed and configured Cisco Unified Communication Manager 7.x-9.x
• Deployed and configured Cisco IP phones/Call Manager
• Expressed solutions to meet client expectations
• Performed Moves, Adds and Changes in CUCM
• Segmented traffic using voice and data VLANs on Cisco 3750v2 switches at corporate and remote locations for extending DHCP and DNS services to registered Cisco IP phones
• Installed and configured Cisco routers and switches for the purpose of voice solutions
• Configured and installed Cisco IP phones as per client's expectations including hunt groups and scheduling
• Installed wireless communications via Cisco Access Points AP541
• Configured and installed overhead paging via Cisco and third party applications
• Followed patch scheduling for routers and switch physical connectivity, along with analog punch downs offthe 66 and the 110 block from the Telco provider

Confidential, New York, NY

Level 2 support

Responsibilities:

• Provided support to 3000 users within 120 locations in end user support
• Supported Active Directory adjustments via exchange server
• Administrative support for Cisco Unity Express, and general trouble shooting with Windows XP and Windows7 enterprise
• Effective communicator, adaptable to change and stressful situations
• Demonstrated ability to apply sound knowledge to diverse applications