Technical Analyst Resume

TECHNICAL SKILLS:

Operating systems: Windows 9x - Windows 10, Network planning, setup, and maintenance, Workstation maintenance, Troubleshooting and repairing network hardware and software, Basic serve

Basic active directory: Users and computers

OTHER SKILLS:

Customer service: in-person, phone, e-mail, and call center
Cash handling and point-of-sale systems
Verbal and written communication

WORK EXPERIENCE:

Confidential

Technical Analyst

Responsibilities:

Provide support for installation, configuration, and troubleshooting of 3M Coding and Reimbursement Software for healthcare clients across the country.
Provide assistance troubleshooting environmental issues within the client's network .

Confidential

Lead Technician

Responsibilities:

Supported domain and email migration
Provided general break-fix support

Confidential

Warehouse Manager

Responsibilities:

Office PC tech
Order pulling
Forklift operator
Inventory management

Confidential

Lead Technician

Responsibilities:

Migration of user setting, using USMT and building of new PC with the SCCM client.
Installation of new hardware to user’s location

Confidential

Lead Technician

Responsibilities:

Migration of user setting, using USMT and building of new PC with the SCCM client.
Installation of new hardware to user’s location

Confidential

Technician

Responsibilities:

Participated in a companywide Laptop refresh consisting of 5000 laptops.
Project required imaging of laptops with three different builds depending on the environment of user and data transfer.
General Tier 2 Desk side Support/ Asset Management
General duties included PC brake fix repair, software installs, configuration and troubleshooting.
Tools for Imaging of desktops and laptop consisted of custom consoles integrated with SCCM and Alteris.
IP Phone configuration at user desks.
Asset Management-Ordering and deployment of Asset to new hires and maintaining inventory in stock rooms.

Confidential

Technical Support Representative

Responsibilities:

Provided 24-hour phone and e-mail support to end users in two federal agencies
Resolved critical issues and routine problems according to strict time guidelines; escalated issues as necessary to meet time and service goals

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