Support Specialist Resume San Diego, CA - Hire IT People

Summary of Experience and Qualifications
I have over ten years IT/Telecom Specialist experience, specializing in Altiris CMS Suite, Software Deployment, Asset Management, Barcode Solution, Ghost Image Deployment, Microsoft Office Suite 2003, 2007, and 2010, Microsoft Operating Systems: Windows XP, Vista, and Windows 7, Blackberry Enterprise Server 4.5 & above. I have successfully led three enterprise wide projects: International Cell Phone Reduction, AT&T Web/Voice Conferencing Rollout, and Acronis Backup & Recovery w/Secured HDD. I have expertise in complex design solutions and system implementations, delivering end-to-end solutions from planning designs to best practices reporting for internal stakeholders. I combine a client service focus and strong interpersonal skills with solid systems design experience to develop technology enabled business solutions.

PROFESSIONAL EXPERIENCE:

Confidential,San Diego, CA June 2011 – July 2012
Technology Support Specialist IV

Conducted testing and provided results for Director Series Meetings.
Conducted analysis of alternatives regarding end-user technology options and provide recommendations to Deloitte personnel on the most suitable technology for their needs.
Created a document detailing the procedures necessary to setup Deloitte Corporate email for mobility devices including the Apple iPhone.
Provide on-site mobility and technology support for all users at the San Diego Location.
Conduct user training on software applications.
Provided VoIP support and installation. Added new users to VoIP system and setup with new number. Provided installation of new VoIP phones
Provided MS Exchange support to end users – Assisted users with Exchange issues and also assisted Exchange Admins with support.
Provided router and server support to local office – provided support for upgrades and service to local router and servers.
Used Active Directory to add/delete users on a daily basis.

Confidential,San Diego, CA Feb 2007-Feb 2011
IT Support Specialist II, Telecom Specialist/Analyst

World Wide Desktop and Laptop Support for over 1,000 users. Supported Lenovo laptops and desktops running Windows XP.
Supported enterprise applications including: Lotus Notes, MS Office 2003/2007, MS Visio/Project 2003/2007, Oracle, Agile, Business Objects
Telecom Analyst: Evaluated telecom invoices for cost effectiveness.
Responsible for ordering and provisioning of all company cell phones, Blackberries and air cards.
Solely responsible for the distribution and supervision of cell phones to company employees. Monitored employee cell phone bills to ensure compliance with company policy.
Directly distributed and maintained company calling cards. Monitored monthly spending to ensure costs stayed within each department’s budget.
Reduced international spending cost by 60% by implementing International SIM cards to all users that travel. Per month savings was around 2k-3k per month
Prepared monthly expense reports for the entire company and distributed to each department’s VP.
Directly oversaw the roll out of AT&T Web and Voice Conferencing. Created training documents and materials that were used in companywide training.
Directly oversaw the roll out of Acronis Backup and Recovery using Secured HDD, created installation documentation for over 60 Field Service Engineers.
Supported Avaya desk phones including activating, deactivating and troubleshooting.
Tested and integrated Shoretel wireless desktop polycom phones.
Installed and Maintained NEC Projectors for all of company’s conference rooms.

Confidential, Jan 2005-Mar 2007
Technical Support Specialist II

Supported multiple clients including Cardinal Health and Cymer
Responsible for ordering and provisioning of all company cell phones, Blackberries and air cards.
World Wide Desktop and Laptop Support for over 1,000 users. Supported Lenovo laptops and desktops running Windows XP.
Completed purchase orders for company computers and related supplies
Solely responsible for refurbishing and imaging client computers
Solely responsible for inventory control on all computer related equipment.
Provided Product support for in house products rolled out to customers.

System Experience

Hardware / Operating Systems:2000/XP/Vista/Windows 7

General Tools:Microsoft Excel, Microsoft Access, Microsoft Excel, Microsoft Project, Microsoft Visio, and Microsoft Word.

Education

Bachelor of Science, Information Technology – Business System Analysis

Courses Completed:
GEN/200 Foundation for General Education and Professional Success
CIS/205 Management Information Systems
ENG/221 Technical Writing Fundamentals
CMGT/410 Project Planning & Implementation
BSA/310 Business Systems
PRG/211 Algorithms and Logic for Computer Programming
BSA/375 Fundamentals of Business Systems Development
DBM/380 Database Concepts
POS/410 SQL for Business
PRG/420 Java Programming I
PRG/421 Java Programming II
NTC/362 Fundamentals of Networking Systems

Training

Blackberry BES : Basic Administrator Training for 4.0
PMI Certificate: Understanding Project Management
ITIL V3 Boot Camp

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Support Specialist Resume

San Diego, CA

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