SUMMARY:

A dedicated, responsible, and flexible senior IT professional with experience in analytical and various management functions. A team - oriented decision-maker who works effectively and productively in fast-paced, multi-tasking environments. Ability to evaluate, design, develop, and manage business solutions and/or teams that meet the internal and external clients’ needs and criteria.

SKILL:

Experience includes SharePoint, VersionOne, Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, LiveMeeting, etc.), JIRA, Project Insight, Confluence, Teams, Lotus Notes, Visio, KnowledgeLink, CA Clarity, HP ALM, Webex, HP Service Manager, GSD, HP Quality Center, Blueworks, and AlarmPoint. Two (2) years of military service.

PROFESSIONAL EXPERIENCE:

Confidential, Mulberry, Florida

IT Consultant

Responsibilities:

• Responsible for creating, updating, applying and monitoring new IT processes to fully support development, testing, installing, and maintenance of new or established products mostly requested by internal business partners.
• Enhanced the project management functionality, using a hybrid of Waterfall/Agile methods, within the IT department, so the reporting mechanism and end results will be more sufficient, cost effective and delivered on time.

Confidential, Tampa, Florida

Solutions Lead Analyst / Sr. Project Manager

Responsibilities:

• Built module plans; provided expertise to leads and regional teams; partnered with Technology and Architecture on core platform delivery functions such as requirements, specifications, and operational considerations.
• Planned, directed and managed activities, incl. testing, for a portfolio of projects to ensure that goals and milestones are accomplished within prescribed timeframes and budget. Provided training to global teams. Developed or updated, and documented risk and regulatory processes, procedures and policies to support infrastructure across Finance and Risk.
• Drove organizational change(s) taking a full account of obstacles, opposition, and different stakeholder priorities.
• Acted as a liaison between Full Suite (GL) and Genesis systems to coordinate the implementation of mutual projects.
• Interacted with PMO, internal clients, and suppliers to meet the objectives of projects including off-shore resources.

Confidential, Tampa, Florida

Sr. Project Manager - Scrum Master

Responsibilities:

• Led or helped identifying project requirements; addressing various needs, concerns and expectations; providing detailed communications; collaborating with stakeholders; creating deliverables; balancing constraints of scope, quality, budget, schedule, resources and risks; monitoring, controlling and reporting the progress; delivering the full and successful closure.
• Facilitated analysis sessions and presentations with the stakeholders, internal / external clients to define the solution.
• Ensured testing conclusions and recommendations are fully supported by test results, and stakeholders are fully informed of testing status; led, monitored, and reported progress of defects until closure.
• Identified and implemented business strategy and requirements through the data collection, analysis, review, reporting, documentation, presentation, and communication of business needs.
• Maintained and developed SharePoint databases needed for release processes, audited data and all core software, hardware and interfaces tracking mechanism including up to date release versions, upgrades, and dependencies.
• Trained, certified, and experienced in Agile Scrum Master (CSM), Product Owner/Manager (PO/SPM) and Team member roles using Kanban / Scrum and Scaled Agile Framework (SAFe) processes with VersionOne software.
• Coordinated, under the Agile rules and processes, the project deliverables, assigned team(s) and daily stand-ups, internal / external communication, demos, sprint and release planning, and looked for opportunities to constantly improve.
• Supported and helped with retrospectives, tasks/stories/epics, backlogs, estimation, capacity planning and roles’ definitions.
• Provided suitable management and reporting among all participated teams, executed various scheduled Dress Rehearsals / Production plan walkthroughs and performed a liaison role with Data Center, Service and Support management.
• Administered Change, Incident, Configuration, Risk, and Request Management using HP Service Manager system.
• Analyzed, created and validated business requirements and functional specifications, defined and created test scripts, performed User Acceptance Testing (UAT) on major and minor systems/applications releases across multiple platforms.
• Simplified the overall implementation process to be 60%+ more cost effective and improving Key Performance Indicators.
• Managed and researched internal IT audit compliance & regulatory requests for Card Technology division.
• Recognized for outstanding domestic support, personal integrity and credibility, and individual contribution to the Confidential transition of the Confidential US Cards portfolio (circa 86+ MM credit card/private label accounts) in 2012.

Confidential, Tampa, Florida

Global Lead Consultant / Sr. Project Manager / Sr. Business Analyst

Responsibilities:

• Managed IT infrastructure of global portfolio of projects (PMO) including all aspects of project management (SDLC/STLC/SILC) starting from gathering data and resources, planning, scheduling, developing, testing (QA), and implementing production front-end and back-end functionalities / environments in different world time zones.
• Developed and implemented compliance processes and procedures for analyzing, reviewing, investigating, verifying, and monitoring business related data required by the internal and external SOX regulatory audit group.
• Supported complex banking/cards Legacy mainframe prod systems in various foreign business entities (LOB) by fulfilling predefined Service / Performance Level Agreements (SLA/PLA) including monitoring applications availability 24/7.
• Participated daily in Change, Risk, Security, Problem, and Incident Management (ITIL); semi-annually in regulatory required Compliance installations mandated by VISA/MasterCard, and annually coordinated/executed mainframe’s Disaster Recovery Exercise for our Production Operations division.

Confidential, Orlando, Florida

Sr. Business Analyst / Project Manager

Responsibilities:

• Analyzed business requests for the software improvements and/or various user interfaces to implement the most cost effective and flexible solution.
• Participated in the worldwide Data Processing project to design and develop an internal, unique Processing Platform.
• Acted as a liaison with internal and/or external clients in order to develop custom specifications to meet customer business requirements including Ad-hoc projects.
• Served as a lead member of the dedicated team to work on various custom projects.