Customer Support Engineer Resume

SUMMARY:

I am seeking a position in GIS where my well founded research and GIS mapping skills, fast learner qualities and the ability to take on new challenges will be used to find the best solutions to eliminate problems and improve lives.
Motivated, personable research professional with multiple college degrees and excellent knowledge of research methods; experienced in GIS Analysis, retail, customer support, marketing and administration.
Diplomatic and tactful, thirsty for learning, excellence, and personal growth.
Poised and competent with demonstrated ability to easily transcend cultural differences.

SKILLS SUMMARY:

Proficient in the ESRI ArcGIS Suite (including ArcMap, ArcCatalog, Business Analyst, 3D and Spatial Analyst extensions).
Experience with creating, updating and attributing GIS Data.
MS Access and SQL.
Python scripting.
Ability to handle and prioritize multiple tasks and projects.
Experience in developing maps that utilize geographic and demographic data.
Proficient in creating and managing advanced spatial databases.
Ability to work in a fast - paced environment and handle high-pressure deadlines.
Excellent oral and written communication skills.
Basic use of the Adobe Creative Suite (Photoshop and ID)
Good leadership skills, experience managing others.

EMPLOYMENT HISTORY:

Confidential

Customer Support Engineer

Responsibilities:

Developed training material, exampled visualizations and other supporting material.
Responded to customers’ requests for support over email and phone.
Assisted customers with use of Ito Motion, providing “how to” support ensuring they get the best from the product.
Provided assistance installing and configuring Ito Motion software.
Participated in trade shows, seminars, workshops and training sessions to demonstrate Ito Motion, trained customers and shared best practice.
Worked closely with the product and development team to improve our visualization products.
Collaborated closely with other team members from sales and marketing, providing technical sales support, to answer potential customers’ questions and demonstrate Ito Motion.

Confidential, Bethesda, Maryland

GIS Specialist

Responsibilities:

Developed specialized maps that utilize geographic and demographic data. Enhanced designs of the maps using Adobe Photoshop and InDesign.
Consulted with Brokerage professionals to define project requirements and create an end product using various approaches.
Created and managed advanced spatial databases.
Gathered, analyzed, and integrated spatial data and determined how best the information could be displayed using GIS.
Compiled geographic data from the variety of sources including censuses, field observations, satellite imagery, aerial photographs, and existing maps.
Analyzed spatial data for geographic statistics to in corporate into documents and reports.
Entered new map data through use of a digitizer or by direct input of coordinate information using the principles of cartography including coordinate systems, longitude, latitude, elevation, topography, and map scales. Analyzed geographic relationships among varying types of data.

Confidential, Bethesda, Maryland

Part-time Specialist

Responsibilities:

Provided computer help desk support via telephone communications with customers.
Performed diagnostics and troubleshooting of system issues, provided technical support on the sales floor and delivered exemplary customer experience.
Delivered hands on workshops for the new customers.
Assisted HR with new hire events, procedures and paperwork.
Assisted visual team to support Confidential ’s visual standards in the store.

Confidential, Bethesda, Maryland

Office Coordinator

Responsibilities:

Compiled and distributed weekly company-wide quality and regulatory reports.
Managed and tracked all quality metrics as well as corresponding closure paperwork.
Oversaw company’s document control policies and procedures.
Supported accounting ad administration with larger projects and miscellaneous tasks.
Facilitated HR department’s new hire procedures and paperwork, vacation tracking and employee benefit plans management.
Managed day to day accounting tasks.
Reported quantitative and qualitative data findings from clinical surveys and assisted in writing of related documents.