Network Support Desk Resume

SUMMARY:

Systems/Network professional with 16 years of experience in Information Technology with exposure to Networking/Wireless.
Specialized in small and large IT Support, analyzed, researched and resolved help desk issues quickly in multi - level-multi-tasking-intra-IT environments..
Demonstrated hands-on troubleshooting and completed a 20,000 Apple I-Device roll-out Confidential & Confidential & remote skills/tools in WIFI/VOIP projects for Cisco.

PROFESSIONAL EXPERIENCE:

Confidential

Network Support Desk

Responsibilities:

Migrated wired/wireless network devices across the U.S for Safeway’s 400 grocery stores including Randalls and Tom Thumbs.
Encompassed racked/stacked Confidential 2900 routers, Confidential 3900 wired/wireless switches and Confidential 5500 firewall, in computer rooms, MDF, IDFs, included troubleshot 8-12 new wireless APs in ceilings.
Removed 8-12 Aruba Access Points in addition to verified and troubleshot all copper/fiber connections before and after cut-over and ensured scan gun’s connectivity line of sight as well as site surveys and updated IOS images in Flash memory.

Confidential, Houston, Texas

Help Desk

Responsibilities:

Help Desk, troubleshot and resolved Confidential /Health Spring’s employees’ Confidential Lenovo Windows XP/7 PCs laptops/desktops with dual monitor issues.
Covered application support (stand-alone, web/network based and Citrix/Zen App receiver), Internet browsers (Internet Explorer 7-10, Firefox, Google Chrome), system account administration (Active Directory, Citrix, VPN, PeopleSoft, UNIX passwords).
Access/resource group rights requests (file/folder, calendar, Intranet, copiers/printers and badges), Confidential IP Phone configs, Scanner/Copier/ Personal /Network printer setup, wireless Internet (WIFI, Verizon Hot spots, Blackberry, home office/router), researched IT requests, domain/intranet migration support, BMC Service Desk for call tracking, remote tools (SCCM, MS LYNC, Netmeeting/Goto assist, JoinMe) as well as office moves/cubicle setups.

Confidential, Houston, Texas

Help Desk

Responsibilities:

Help Desk support, utilized Remedy call-tracking, troubleshot Panasonic Toughbooks with docking stations, Apple I-devices IPADs, IPhones and Explorer Tablet PCs, Windows 7, Apple IOS OS, Windows/Apple Exchange, Mobil Iron Safari, Citrix applications, client/server apps (Bentley, MMT, NERV), intranet/browser applications (GCAS, IE 6/7/8/9), remote tools ( Confidential Tivoli/NetMeeting/ Remote Administrator/ Remote Desktop),networking tools (Ping, DHCP/LAN, WIFI, DUN), wireless modems (2G/3G, internal/PCMCIA/USB air cards, SIM chip administration).
Wireless connectivity software ( Confidential & Confidential Communication Manager, Mobilink, CMS, Connection Manager), VPN (Cisco, Confidential & Confidential Netmotion, Confidential AnyConnect VPN), Windows XP (support service, user profile, registry, blue screens).
AD acct admin and security (Active Directory, Secure ID/token, MacAfee Antivirus, spyware utilities), Outlook email (, OWA, Exchange domain migration), terminal emulators (Attachmate, HyperTerminal, telnet, serial connections), program updates (patches, firmware, chipset fixes), SharePoint knowledge-base as well as asset tracking/maintenance forms (lost/stolen/repair and replacement equipment).

Confidential, Houston, Texas

V.O.I.P Technician

Responsibilities:

Confidential Compass’ VOIP migration consisted of Confidential 7941/7962/7911 series IP phones, conversion from Confidential 2550, 2950, 3560 switches to Confidential 3750 series switches, site/floor surveys, racking and rewiring of Confidential switches, Confidential wireless apps, VG 224 and Patch Panel.
Staged, Migrated and Deployed Dell D610/D410 and GX 270 PCs, utilized Ghost images, generated Excel reports, installed and configured Windows XP, Blackberry wireless, Lotus Notes 6.5, Outlook, Network printers, Paperport, Verizon/ Confidential card as well as Examiner View.
Windows 2k to Win XP Pro. OS PC migration, utilized USMT d Confidential -store load & restored dat file of user’s d Confidential and profile, migrated laptop/desktop and ensured target machine was configured and deployed successfully.