Onsite Technician Resume

OBJECTIVE:

An I.T Professional with skills of over Twelve years of experience in Information Technology . I am confident that my wealth of experience and skills will not only fit well with the direction and requirement of your organization but will add value.

PROFILE:

12 years experience in Information & Communication Technology (ICT)
Strong experience in both Cloud Solution Architecture and Infrastructure Architecture
Experience in a variety of industries, i.e. Telecoms, Hospitality, Retail, Food, Internet Service Provider
Project Management; Scope, Schedule, Cost/Expenses and Budgeting
Excellent Skills in Configuration management and Release management
Strong Leadership / Management skills
Excellent mentoring, Coaching and skills
Ability to work with people at all levels, from Directors to front line employees, internal and external stakeholders
Ability to work/delivery under pressure

TECHNICAL PROFILE:

Windows Server 2008/2003
Linux - (Redhat/CentOS/Ubuntu/Oracle Enterprise Linux)
Windows 10/ 8/7/Vista/XP/2000/98/95
Mikrotik, Clearos, Cyberoam
Iptables
VMware Server, Microsoft Hyper-V.
Cisco Routers & Switches, IDC DVB, RAD COM Modems, iDirect Modem, Comtech and IDC equipment, Lucent, SmartBridges, Avaya, Mikrotik.
Oracle E-business Suite.
Microsoft Dynamics NAV (Evaluation)
Sage X3 (Evaluation)
Cistech, Micros, ICG. (Front End Application)

EMPLOYMENT HISTORY:

Confidential

Onsite Technician

Responsibilities:

Maintain and repair technological equipment (e.g. routers) or peripheral devices
Set up hardware and install and configure software and drivers
Perform regular upgrades to ensure systems remain updated
Troubleshoot system failures and provide solutions to restore functionality
Keep records of repairs and fixes for future
Offer timely technical support and teach users how to utilize computers correctly
Service up selling.
Arrange maintenance sessions to discover and mend inefficiencies

Confidential

Senior IT Manager

Responsibilities:

Work closely with business stakeholders, Team managers, project managers and business analysts in the design, development, and implementation of cloud solutions (Goggle apps for business, Office 365)
Partner with the business to ensure project/application delivery is aligned to long term roadmap
Lead the Infrastructure team for Client Services Technology and Transformation
Enterprise Network Design and Implementation for Corporate Clients (Retail - Quick Service Restaurants, Agriculture, Warehousing and Distribution)
Negotiate with all vendors (both hardware and Software)
Supervise all Technical consultants (Local and Foreign), i.e. Retail POS specialist as well as all ICT staff
Plan Upgrades and Maintenance of all Systems (both Servers and Workstations)
Ensure QoS
Implementation of ADS and Exchange running Windows server 2008 GC and 2003 PDC, in a 2003 Forest and Exchange 2003 and 2010 while utilizing HP G6 380 DL series as Hardware and SAN Storage as Mail box storages
Migration of Exchange 2003 and 2010 to a cloud solution. I.e. On-prem exchange platform to Google Apps for Business.
Migration of cloud solution to another cloud. I.e. Google apps for business migration to Office 365 and on-prem ADS
Design and supervise the implementation of MPLS VPN connecting all 7 Bakeries and 60 QSR Restaurants nationwide, the Head Office, and 2 Warehouse location
Assisted in the Implementation of Oracle E-Business Suite, using Oracle Enterprise Linux for OS, 11g for DB node, 12i APPS while utilizing HP G7 for Apps node, G6 for DB node
Implementation of incident/helpdesk management solution to help in issue escalation and resolution
Configuration and Migration of Corporate gateway/firewall using Cyberoam layer 8 UTM technology
Installed Avaya Scopia conferencing solution for Foodconcepts board room meetings

Confidential

Network Administrator

Responsibilities:

Network and infrastructure management
Perform hardware repairs, maintenance and support
Analyse and resolve problems related to computer systems and applications
LAN design and implementation
Cyber café management
Bandwidth Management
Troubleshooting wireless subscribers’ network
LAN implementation with over 200 pcs
Implementation of Hotspot around the metropolis for wireless users
Implemented repeater stations providing internet access for corporate clients in the metropolis
Trained several clients in cybercafe management

Confidential

I.T Engineer

Responsibilities:

Installation and Configuration of PC (Desktop and Laptop), Network Servers and Wireless Equipment (Routers and Bridges)
Network Planning and Implementation (LAN, CAN and MAN)
PC and Network Troubleshooting
Bandwidth Management (with YDI NMS)
IP Management

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