SUMMARY:

Looking for a position where I can use the skills I went to school for or the skills I have obtained within the past 10 years. Field Technician/ Networking/ Network Security/Help Desk/ IT Security. Would like any of these positions in a Field or Desktop

SKILL:

Computer Hardware * Desktop Support * Networking Cisco * Help Desk * IT Security * Active Directory * Bilingual Spanish

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Network/Security Operations Technician

Responsibilities:

• Customer support by email, remote or by phone | Documentation on the Ubersmith Ticketing system
• Provide continuous monitoring of 25,000 sq/ft d Confidential, as well as all remote hosting sites, for any power, environment, or security related alarms while verifying customer access to the facility and collocated equipment
• Cisco and Juniper Switches: Remote and onsite configuring troubleshooting VLANs, Telnet, SSH and Trunking
• Approve Cloud User sign up accounts verification | Linux & Windows 10 Support
• VPN setup and troubleshooting IPSEC and Open VPN| PfSense firewall administration
• Lookout for violations: phishing, Spam, DDOS and network attacks
• Build Cloud base servers | Build Dedicated Servers | Build stand - alone servers: Motherboard, RAM, RAID and Hard Drives
• Run and terminate Cat5 and Cat6 cabling | Patch panel punch downs | Coaxial cabling and terminating
• Email, disable, ban and unban IP Addresses | enable accounts, reset passwords
• Working with PC network concepts, including routing, switching and standard Internet Protocols
• Software and hardware installation, system support and maintenance, network configuration and remote management

Confidential, Orlando, FL

Technical Support Analyst

Responsibilities:

• Provide Customer Service Support by remote, phone, email or onsite
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Setting VLANs on Cisco switches | Point of Sales Support (POS)
• Basic remote access solution implementation and support: VPN and Remote Desktop Services.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.
• Tools used: VNC, Connect wise and TeamViewer
• Communication with customers as required: Keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Dell desktop machines, Dell T320 Servers Windows 2008, 2012r and 2014 | Windows 7 Windows 10 Support
• Documentation on ticketing system

Confidential, New York, NY

Field Service Network Technician

Responsibilities:

• Provide Customer Service by remote or onsite
• Remote configure and troubleshoot network equipment wireless access points and cisco 2960 switches
• IT support, maintain, break and fix wireless equipment: Access points, Controllers, Cables and Antennas Reload configurations on both Access points and Wireless Controller Brain units.
• Technology used: Cisco and Linux Networking CLI commands* Low Voltage Cabling. Cat5 and Cat6*AC/DC Windows 7 and Windows 10 Support

Confidential, New York, NY

Regional Service Technician

Responsibilities:

• Break/fixed hardware and software issues (POS Equipment multiple chain retail stores) | POS installations and support
• Epson coupon printers * Lexmark printer maintenance. PC, Kiosk, ATM, Network, and Hardware installations. IMACs
• Troubleshoot and run network cables Cat5, Cat6 * Low Voltage Cabling. Cat 5/ Cat 6 RJ11
• Troubleshoot Windows environment computers. * Active Directory Support. * Windows XP / 7 / 10

Confidential, New York, NY

IT Security Network Technician

Responsibilities:

• Customer Support | Desk Top Support | Remote and Phone Support | Windows 7 and Windows 10 Support
• Install CCTV cameras. and DVR | Install and configure network wireless access points.
• Resolve issues via phone, remote or onsite | Active Directory, Mapping printers, password resets.
• Resolve networking related issues | Assist Confidential with remote and onsite troubleshooting cisco equipment
• Firewall install WatchGuard and Check Point | Install and configure Cisco routers and switches. Network Cabinets
• Troubleshoot phone lines 66 and 110 blocks. Punch down patch panels.

Confidential, New York, NY

Regional Service Technician

Responsibilities:

• Break/fixed hardware and software issues (POS Equipment multiple chain retail stores) | POS installs and support
• Install, configure and troubleshoot network equipment: Cisco routers and switches/wireless access points and Firewalls
• Troubleshoot Windows environment computers. * Active Directory Support. * Windows XP / 7 / 10
• Servers: hardware maintenance.
• Replacing memory modules, hard drives, power supply, cache battery and module cards

Confidential, New York, NY

Field Network Technician

Responsibilities:

• RF Field Technician Installer of Motorola Digital/Analog Repeaters and Receivers (through network)
• Troubleshoot Network issues, Lan cabling, Switches | Configured switches
• Programs Motorola radios/Repeaters

Confidential, New York, NY

Senior Field Service Engineer

Responsibilities:

• Promoted from Field Engineer and to Senior Lead Technical Specialist. Supervised seven field technicians for the break/fix team; problem solved in collaboration with field technicians; provided support either remotely or onsite; monitored team and used remedy ticketing system to update or escalate issues. | Ghost software re-imaging | Mapping printers, troubleshoot user settings * Low voltage wiring AC/DC.
• Installed/ maintained/repaired point of sales (POS) equipment including Windows Environment, Confidential RS6000/520q servers, Kiosks, HP 6000, HP Servers, Lenovo, Lexmark network printers, Cisco routers/ switches, Firewalls, Kronos clocks and Fujitsu desktop/laptop.
• Provide customer service over phone.
• Issues resolved by onsite visits or via remote
• Ticketing system used