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Pc/lan Analyst /desktop Service Support Technician Resume

SUMMARY:

IT Professional with over twenty years of experience in engineering and technical support. Professional experience consists of dealing with application and/or network support on DOS, Windows, or UNIX OS. Furthering network knowledge through with Tuliva for Network+, Security+, and CCNA s.

TECHNICAL SKILLS:

Programming Languages : C++ Java SQL PASCAL, C BASIC Visual Basic 6.0/VBA FORTRAN

Networking: WAN/LAN TCP/IP Symantec/Veritas Back - up Active Directory

Operating Systems: DOS/ Windows - 2000, XP, 7 UNIX/LINUX SQL Server Windows Server 2003, Active Directory

Earth Science Software: ArcGIS ARC/INFO Geographix

Petroleum Industry Software: PI/Dwights I.H.S. PowerTools P2000 Aries Drilling Wire

Database Software: MS Access Lotus 123 DBASE Data Communication Adobe RDBMS

Programming Concepts Used: Graphical User Interface (GUI) Object-Oriented Programming (OOP) Object-Oriented Development (OOD)

MS Office: Access Excel Word Outlook PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential

PC/LAN Analyst /Desktop Service Support Technician

Responsibilities:

  • Part time work at Confidential .
  • It sounds like this is temporary until July, so I'm still available for a permanent position.
  • Care of any IT needs in the office. mostly networking issues.
Network Administrator

Confidential

Responsibilities:

  • Help roll wheelchair travellers and luggage in DIA airport terminals.
  • Given an International sticker to provide customer service for international passengers.
  • This is a job to get me by with full time employment.

IT Contractor

Confidential

Responsibilities:

  • Cleaned Westview Recreation Center twice a week.
  • Moved cars for dealers auction, moved boxes into storage, moved furniture, etc…

Network Administrator

Confidential

Responsibilities:

  • Travelled to schools installing/running Windows 7 over Windows XP, Active Directory, named PC, domain, antivirus, etc
  • Uploading new Operating System and software on Apples. advanced tracking and installation of the 1600 PCs and printers on the network. physically replaced motherboards, heat sinks, and battery in purchased computers.

Desktop Support

Confidential

Responsibilities:

  • Prepare PCs to migrate from the HQ Domain to the LA Domain; Confidential
  • Traveling US upgrading Chipotle Restaurant PCs to Windows 7 with either a new hard drive or new pc. POSS.
  • Move PC users to new machines by moving personal documents, Outlook email, company programs for a commercial tire manufacturer; Bridgestone. used McAfee to deduce valid or blocked emailed to copy in Excel spreadsheet.
  • IT Help Desk for the US Forest Service; POSS then another account Visa.
  • Helped stock new store at 77th & Wadsworth, particularly the Natural Living and Grocery areas.
  • Replaced broken baby cart seat belts on over 60 carts. Daily bagged patrons’ grocery with store’s literature and kept up with bag supply/cashiers’ rags/carts.

IT Contract - GSD Analyst ID Network Administration

Confidential, Boulder, Colorado

Responsibilities:

  • Tier 1 and 2 network support to shorten computer downtime.
  • Dealing with Active Directory, Maximo, passwords, software access/mapping.

Network Administrator/IT Coordinator

Confidential, Denver, Colorado

Responsibilities:

  • Ran Symantec daily back-ups/recovery, retrieved back-up files and gave support in Desktop, WAN / LAN, TCP/IP for 70 users.
  • Maintained a Dell Mail Server vncViewer through Red Hat under Linux OS with Symantec Mail Security SMTP for 70 users and 6 groups, and a Dell Symantec Data Server.
  • Upgraded back-up system (Symantec (Veritas) Backup Exec 10d for Windows Servers) on desktops, notebooks, and to save two servers, Windows 2003 Server, Linux Server; 241 GB. Small Business Server Suite.
  • Managed all software installation and updates for 15 software packages for all servers and computers.
  • Setup/maintained wireless with SMTP, TCP/IP.

Confidential

Network Administrator/IT Coordinator

Responsibilities:

  • Managed all security for user accessibility, software components/passwords through Active Directory.
  • Supported 70 PC users/3 Servers - Mapped in Excel, buy/discard PCs/notebooks, and installed/deleted users on network.
  • Replaced CISCO hardware router connections.
  • Set up new computers, printer, PDA (Blackberry) on the network.
  • Setup Windows XP Operating System and MS Office.
  • Setup remote office for well data using SCADA on DSL
  • Migrated Outlook email from a Linux server to Exchange server in NT01.

Confidential, Denver, Colorado

Database Developer/Engineering Assistant

Responsibilities:

  • Defined requirements, collected data, and developed software solutions.
  • Converted Excels spreadsheet to MS Access database with SQL and Visual Basic. Developed and maintained to improve engineers’ ability to answer various relevant queries from well attribute tables more readily.
  • Built an Access GUI database for the Marketing Department for customers location and initial gas usage.
  • Trained engineers and management how to use the exploration and marketing databases.
  • Scanned and analyzed depth register well logs in preparation for engineers’ review.
  • With an economist lead, helped maintain an Aries database on newly drilled prospects and developed Excel spreadsheets to prepare reserves estimated cash flow.
  • Trained summer-time support in Record Management.
  • Expanded SQL, PI/Dwights, Aries, P2000, PowerTools, VB, VBA, AFE, ArcGIS, and PowerPoint skills.
  • Attended risk analysis software .

Computer Support

Confidential

Responsibilities:

  • Built Excel spreadsheets including formulas and charts which contain geologic and engineering data on newly discovered oil & gas wells to allow for successful exploration of additional reserves.
  • Digitized reservoir boundaries using GeoGraphix.

Computer Support/Transmission Technician

Confidential, Denver, Colorado

Responsibilities:

  • As a sole contributor, implemented and refined electronic transmittal system in the new Patient Business Services department.
  • Managed and transmitted over 1,000 medical claims, daily.
  • Provided application/desktop support using Novell, Netware, HECET, and GroupWise.

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