Tier2 Technician Resume Woodlawn, Md - Hire IT People

SUMMARY:

Tier 2 Tech /Network Tech professional with 7 years of experience managing service expectations and solutions in varied environments.
7 years working knowledge diagnosing, troubleshooting and resolving client issues.
Proficient knowledge of IT support execution, and high - quality operational guidance.
Self-motivated IT help desk professional with significant experience in issue resolution, network management and user education.
Working knowledge of hardware maintenance, installations, and upgrades.
Exceptional communicator who effectively conveys information verbally and in writing.
Ability to lead and identify business needs in accordance to organizational objectives.

SKILLS SUMMARY

PROFESSIONAL EXPERIENCE

Tier2 Technician

Confidential, Woodlawn, Md

Responsibilities:

Imaged Laptops
Troubleshooting and resolving software issues. Microsoft Office, Adobe, Sharepoint, Webex meetings, Skype for business etc.
Active Directory Administration
Asset Management
Fixed Local and Network Printer issues.

System Admin

Confidential, Hanover, Md

Responsibilities:

Resolved or escalated help desk tickets, received via email, and telephone calls for users.
Support LANs, WANs, network segments, Internet, and intranet systems.
Administer servers, desktop computers, security updates and patches.
Install, modify, and repair computer hardware and software

Help Desk Support

Confidential, Towson, Md

Responsibilities:

Respond to help desk tickets, emails, and telephone calls for users in the Hospital.
Created knowledge base articles and document processes, procedures, device and software settings
New user orientation
Walked Medical staff (Doctors, Nurses, Pharmacist etc.) through problem - solving process.

ACCOUNT MANAGER

Confidential, Baltimore, MD

Responsibilities:

Consult with clients about updates to the company's programs.
Facilitate ratification of contractual agreements.
Train customers in new products, services, and investment programs developed by the company.

NETWORK ENGINEER/PC TECHNICIAN

Confidential, Baltimore, MD

Responsibilities:

Provided day-to-day support of the company's local area network and help desk.
Enhanced and optimized the network to support new technologies and provide better performance.
Participated in operation of hardware and software transitions and installations of IT equipment.
Managed configuring and troubleshooting applications, hardware, software, and servers.