Technical Support Coordinator Resume Phoenix, AZ - Hire IT People

TECHNICAL SKILLS

PC & Mac proficient in Word, PowerPoint, Excel, Access and Outlook as well as the equivalent MacOS counterparts.
Experienced in organizational/Project management software such as Jira, Rally, Confluence, Aha, Wrike, and Smartsheet.

PROFESSIONAL EXPERIENCE

Confidential, Scottsdale, AZ

Product Owner

Responsibilities:

Organize product backlog
Maintain robust Kanban board
Plan and organize multiple development projects concurrently
Manage multinational Development teams across three continents
Sustain products in a live production environment
Coordinate customer needs with stakeholder request
Perform market research
Design product layout with detail to customer experience
Run cross - continental development teams in both Kanban and Scrum methodologies concurrently.

Confidential, AZ

Publishing Executive

Responsibilities:

Manage customer accounts with regards to information updating and subscription renewal services for various national publications

Confidential, Phoenix, AZ

Academic Advisor

Responsibilities:

Assisted in student enrollment, academic planning & scheduling, financial planning and transcript processing

Confidential, Chandler, AZ

Technical Support Supervisor

Responsibilities:

Managed a team of 20-30 individuals in a technical support position for Apple products
Organized team meetings in order to set and accomplish company goals

Confidential, Chandler, AZ

Technical Support Coordinator

Responsibilities: