Field Technician Resume New York, NY - Hire IT People

SUMMARY:

Technically savvy and multifaceted IT professional, demonstrating expertise and broad ranging experience providing technical assistance including various operating systems, servers, storage, and networking from multiple vendors. Strong technical support acumen with a background in multi - platform systems and educating people on information technology topics. Hands-on experience installing and configuring hardware, operating systems, and application software on new and existing PCs. Strive to always promote high quality, results-driven, prompt and professional customer service and support.

KEY STRENGTHS & EXPERTISE:

Technical Support
White Glove VIP Support
Network Connectivity
System Upgrades
Hardware Installation
Win. 10 Roll Outs
Software Installation
End-User Training
Conflict Resolution

RELATED EXPERIENCE:

Confidential, New York, NY

Field Technician

Responsibilities:

Manually upgrade systems that failed the overnight software push
Continually round clinical areas enrolling and training Doctors, Clinicians, Nurse and Aides
Troubleshoot login and workflow Issues

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VDI Deployment Tech

Responsibilities:

Participate in deployment to Go-Live of Hospital campuses, satellite clinics, doctor partner offices
Provision, configure, name thin clients according to Enterprise policies, departments and positions
Evaluate depart. VDI readiness, resolving workflow and resource availability issues with end user and sever team
Document and inventory removed PC and equipment. Strip and store equipment for reuse or disposal

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Office 365 Consultant

Responsibilities:

Assigned to White Glove Service for Directors, Department heads and VIP during Upgrade and Migration
Update Desktops and Laptops from Office ’07 or ’10 to Office 2013 insuring seamless user experience
Resolve Desktop / Mobile device trouble ticket request for service

Confidential, New York, NY

Help Desk/Desktop Technician

Responsibilities:

Supported: Business operation portal, cloud computing integration, hosted email, document management
VIP support of connectivity issues, VOIP phones, mobile email, OS upgrade and office migrations
Workstation setup and upgrades, VOIP Phone set up, HDD to SDD upgrades, D Confidential migrations
Remote support for: Applications; Email and hand-held support

Confidential, New York, NY / Long Island, NY

Field Technician

Responsibilities:

Complete 10-week project in 4 weeks throughout NYC’s 5 Boroughs and Long Island
Coordinate with Department Head to locate and inventory WOW battery charges Upgrade charger firmware

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Deployment Tech

Responsibilities:

Configure devices for each officer; Lock screen; Email; Proprietary Application set up
Train officers on application performances and abilities, email, phone best practices and configuration
Assigned to helpdesk/walk-in center for single point of contact of all cell phone related issues
Use AirWatch to: Install proprietary application and upgrades; remote wipe, lost/stolen phone

Confidential, Bronx, NY

Desktop Support Engineer

Responsibilities:

Upgrade work stations to Win. 7, upgrade monitors to 24” redressing cabling insuring neat installs
Test to insuring all work stations, printers and scanners are properly named and correctly documented
Install new labeling, prescription and inkjet printers. Reconfigure existing printers to print from Epic
Test software install, resolving printer connectivity, printer to switch patching and other connectivity problems

Confidential, NY

IT Technician

Responsibilities:

Main contact for end-user support for both local and remote locations
Responsible for quick resolution and follow up of all VIP tickets and call
Responsible for: Hardware and software procurement, installations, tracking and hardware decommissioning
Built and maintained internal IT environment in local and remote branch offices
Facilitated end user training of best practices for hardware, printing, software, VPN, file system structure
Active Directory administration, email account and user creation and administration.
Performed email and server backup, restoration, upgrades and migration

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2nd Level Support

Responsibilities:

Contract positions
Provided second level support to help desk agents and their tools in a command center environment
Dell hardware field technician

Confidential, Parsippany, NJ

Desktop/Network Technician

Responsibilities:

Contract positions
Perform Win. 98 to Win. XP update in VIP Home offices. Insuring d Confidential restore, teaching best practices
Oversaw and supported LAN and WAN network devices as well as remote and wireless access points
Responsible for improving and standardizing desktop support procedures

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Field Technician Resume

New York, NY

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