SUMMARY:

• I am a self - directed, performance-driven, detail oriented, and highly motivated professional with over 30 years of experience.
• I have proven track record in manufacturing management & operations, mortgage lending, real estate sales and sales management, sales marketing operations, human resources, manufacturing management and retail sales operation management and experience in fast-paced environments.
• As well as a proven track record as an owner operator of small businesses.
• I am a proven strategist with the business acumen necessary to quickly problem-solve, comprehend, and convey information.
• With the proven ability to strategically lead and manage organizational efforts in support of growth objectives, I am a customer-focused communicator with strong verbal and writing skills.
• I possess the ability to work both independently and collaboratively, and to meaningfully contribute to individual, team, and organizational goals and objectives.
• Effective communication and strong interpersonal skills, creating and retaining lasting relationships with clients and project management, exhibits leadership and mentorship abilities by teaching, overseeing and managing individuals across diverse work environments, and cultivating a collaborative environment as a team member.

AREAS OF EXPERTISE:

• Sales Management Proficiency
• Business Operations
• Analytical Thinking
• Leadership & Project Management
• Operations & Management
• Proficiency in Microsoft Office
• Public & Community Relations
• Customer Client Services
• Risk Management & Assessments
• Coaching and Mentoring
• Team Building
• Decision-Making & Problem-Solving
• Human Resources
• Conflict/Issue Resolution
• Customer Service-Focus with Effective Communication
• Real Estate Markets & Best Practices
• Marketing Plans & Campaigns Proficiency
• Negotiation & Closing of Sales Opportunities
• Solution Oriented
• Market & Financial Analysis

SKILLS:

• Coaching and mentorship
• Business process improvement
• Ability to work under pressure
• Leadership and management
• Attentive listening
• Effective verbal and written communication
• Marketing and promotional skills
• Project management
• Client acquisition and retention
• Customer service focus
• Maximizing sales
• Accounting and bookkeeping
• Strategic thinking
• Efficient multi-tasking
• Leadership and motivational skills
• Unique problem-solving approach
• Organization and time management
• Decision making

IT PROFICIENCY/TECHNICAL SKILLS:

Various POS systems, Microsoft Office Suite programs including Word, Excel, and PowerPoint on both Mac & PC software, Google programs (Docs, Sheets, Slides, Forms)

EXPERIENCE:

Realtor, Sales & Property Manager, Marketing Specialist

Confidential, Midlothian, VA

Responsibilities:

• Served as sales and property manager, with primary oversight of sales team
• Continually sourced new commercial, leasing, and resale opportunities and drove expansion of prospect database
• New Constructions Sales Agent act as liaison between builders, clients and developer
• Initiated and implemented marketing plans and campaigns, including proposal preparation, presentation, and communication materials, designed to establish new customer relationships and expand customer base
• Conducted comparable market analyses, performed market and industry research, and in-depth needs analyses
• Performed financial analyses and prepared comparison matrices
• Performed ongoing networking with fellow realtors
• Demonstrated model homes and new home sites to prospective customers; also assisted with home staging, where necessary
• Actively collaborated with team members, management, clients, builders, developers & other stakeholders, and attended sales team meetings
• Worked to resolve buyer or seller issues to avoid closing delays or voidance of contracts
• Responsible for real estate and business licensing processes to ensure full compliance with state and local licensing requirements
• Managed and coordinated website and online content
• Built and fostered positive relationships with clients, realtors, team members, management, and other stakeholders to meet their individual needs
• Presented purchase agreements and coordinated with mortgage lenders to assist customers with financing
• Coordinated with listing agents, buyers, appraisers, and other stakeholders (as required) to ensure completion of purchase, sales process, and Review Huds prior to settlement of sales
• In-depth knowledge of MLS rules and regulations and policies, with enforcement and execution of all rules and policies in accordance with quality standards
• Maintained compliance documentation, records, and files in accordance with company guidelines
• Assisted with product implementations, maintenance, and quality assurance and control
• In depth mortgage background, loan originations, desktop underwriting, loan guidelines & compliance

Owner / Business Operations Manager

Confidential

Responsibilities:

• Modified layouts and promotional techniques to drive sales
• Executed integrated advertising campaign across multiple media channels
• Promoted dynamic, positive and memorable guest experiences
• Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills
• Surpassed revenue goals in four consecutive quarters
• Efficiently planned corporate events, including luncheons and dinners, conferences, and special events
• Improved service quality and increased sales by developing a strong knowledge of company's products and services
• Developed, implemented and monitored programs to maximize customer satisfaction
• Analyzed competition, demographic & economic market data and conducted a feasibility study of expanding into new markets
• Created a marketing plan which drastically increased sales
• Responsible for scheduling and coordination of approximately 500 events annually
• Acted as the primary point of contact for all client relationships from the initial order to the coordination of delivery to invoicing
• Created and implemented administrative procedures leading to an efficient, productive environment
• Planned corporate and private events (weddings, birthdays, team-building parties, community events) as an event specialist
• Conducted all administrative tasks, including payroll, inventory, scheduling, and reporting
• Conducted staff training on all equipment and services
• Motivated & coach team members
• Demonstrated ability to manage large events and team members
• Delivered superior customer experiences, retail and internet sales
• Buyer for all equipment attend (Amusement Industry) IAAPA expo events for shows and equipment purchasing

Owner / Operator

Confidential

Responsibilities:

• Conducted all administrative tasks, including payroll, inventory, scheduling, and reporting
• Created marketing plans necessary to drive positive sales
• Demonstrated organizational and planning skills
• Hired, cross-trained, managed, coach and motivated all staff/team members
• Delivered superior customer service retail sales
• Merchandise buyer; attended apparel wholesale markets and selected all salon and boutique products

Medical Office Administrator/Manager

Confidential

Responsibilities:

• Scheduled Bio-Med equipment for surgical procedures
• Scheduled surgeries for ophthalmology procedures
• Trained all staff on all office procedures
• Trained administrative staff on billing and CPT codes for insurance companies
• Acted as liaison between hospitals, clinics, and doctor’s offices

Manager

Confidential

Responsibilities:

• Managed payroll, quality control, and manufacturing operations
• Managed manufacturing production line-up for entire plant operations
• Managed logistics transportation & inventory to all warehouse around the world
• Managed workflow to ensure accurate and timely payroll transactions
• Manage Quality Assurance Department perform analytical studies
• Reconciled payroll prior to transmission and validated confirmed reports
• Keen knowledge and understanding of appropriate taxation of employer-paid benefits
• Processed garnishment calculations to ensure compliance
• Processed accurate and timely year-end reporting
• Developed ad hoc financial and operational reporting, as required