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Enterprise Infrastructure Project Coordinator Resume

PROFESSIONAL SUMMARY:

I am a highly motivated, innovative, and resourceful professional with more than 20 years in the IT field, along with 7 years experience in project management and coordination. I am looking for a Project Management position that utilizes my skill set in IT research analysis, issue resolution, and origination excellence. Experiences include client relations, team building, time management, and quality control. Recognition in the areas of quality, productivity, client satisfaction, and organization.

SKILL:

  • MS Office 2010
  • Windows XP/7/10
  • Windows NT 4.0
  • Network understanding
  • TCP/IP
  • Cable setup
  • LAN
  • WAN
  • MDM setup
  • Basic Physical Network Troubleshoot
  • Basic Confidential
  • Hardware Installation, repairing, and testing
  • Desktops
  • Laptops
  • IDE
  • SCSI adapters
  • RAM
  • Motherboards
  • Video Controllers
  • Sound Cards
  • Power Supplies
  • Workstations
  • Copier
  • Printers
  • Video equipment iPad iPhone
  • ACT 2000
  • Inventory
  • Maintain
  • Purchasing
  • Auditing
  • Prediction
  • Upgrades
  • Hardware
  • Software
  • System Migration
  • Power Edge
  • System backup
  • Team lead
  • Scheduling system maintenance
  • UPS replacement
  • Computer hardware, Repairs
  • Basic computer skills
  • Windows NT 4.0
  • Systems engineering
  • GHOST imaging
  • SCCM end - user
  • Help desk: Network, Technical support
  • Ability to plan projects IT scope of work
  • Project Management/Coordination
  • Managing multiple projects
  • Planning
  • Scope assessment
  • Evaluation
  • Research support
  • Management knowledge
  • Organization
  • Tracking
  • Infrastructure
  • Coordination
  • Understanding of project methodology
  • Project scope analysis
  • Project Scheduling
  • Enterprise technologies Hardware
  • IT infrastructure proficiency
  • Vendor sourcing and managing
  • Workflow planning
  • Customer service and relations
  • Problem resolution
  • Incident reporting
  • Review and verifying Vendor Document
  • IT Setup for Office Move
  • IT Inventory Managing and maintaining
  • WDS setup
  • Basic Active Directory
  • Maintaining Vendor relationship
  • Maintain/Editing
  • Scope of Work
  • Policy
  • System update
  • Proposal
  • Budget and Cost Analysis
  • Installing software
  • Physically
  • Remotely
  • MS Office and troubleshooting
  • Researching and resolving technical issues
  • Hardware knowledge of Router and Switch
  • Customer Service Servers
  • Paradox

WORK HISTORY:

Enterprise Infrastructure Project Coordinator

Confidential

Responsibilities:

  • Provided guidance and was a central point of information and guidance for each department during project or proposing a project
  • Coordinated each network, telecom, computer hardware (part of a project)
  • Maintained contact with each team gathering updates and issues.
  • Resolved issues between departments and vendors
  • Insured resolution during projects on the IT and networking side with appropriate resourcing
  • Responsible for all GSO's move, network outage, and basic IT issues
  • Coordinated with third party vendors for SLA deliverable
  • Checked that WiFi installation, placement, and access, are correct
  • Assured cable tech appropriately followed the company standards for all patch panels and face-plates, assuring that they are labeled and tested
  • Maintained/Created documentation for every GSO from network and telecom side
  • Interacted with network services, software systems engineering, and/or applications development to restore service and/or identify problems
  • Recommended systems modifications to reduce user problems
  • Utilized problem management d Confidential base and help desk system
  • Provided guidance and/or to less experienced personnel in the help desk section
  • Attended or led meetings in order to inform about upcoming projects, schedule outages/maintenance impacting the GSO offices
  • Reviewed vendors proposals and determined appropriate vendor
  • Assisted in creating Statement of Work (SOW) for every project
  • Ensured vendors and other departments followed policies for each project, or repair
  • Provided guidance to company executives by researching, cost analysis, and writing proposals
  • Replaced hardware on the network racks
  • Troubleshooted network connections using Fluke
  • Managed project vendor team

End User Support Technician

Confidential

Responsibilities:

  • Installed, troubleshooted, repaired and upgraded computer equipment by using the SCCM to install most of the company software
  • Used WDS system to image laptops, Surface Pro, and desktop

Technical Support Analyst

Confidential

Responsibilities:

  • Analyzed and troubleshooted end-user computer systems, including desktop hardware, software applications, operating systems and network connectivity
  • Ability to work independently and within a team environment, utilizing logic and industry standard troubleshooting methodologies to resolve daily issue
  • Ran several projects as manager, team leader, or team member
  • Maintained timetable, budget, and inventory during the project reporting to the Director of the IT department
  • Responded to electronically submitted technical support requests
  • Performed field support work as required
  • Documented work via support request system; work on projects as assigned by department director
  • Added/updated/removed hardware and software from computer systems
  • Performed on-call duty as required, helped departmental directors, mangers, and executives to implement better and, electronic safety for employees
  • Met and maintained a business relationship with vendors
  • Kept them the vendors on time
  • End users support for Citrix installation and repair
  • Minor support on Citrix server cleanup
  • Replaced hardware on the network racks
  • Troubleshooted network connections using Fluke
  • Involved with system security as in door locking systems, camera setups, system alarms, and personal alarms

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