SUMMARY:

• Over 12 years of Desktop Support and Network Administration support experience.
• PC Deployment (Pilot & Production), PC imaging using Lansoft, SCCM, APAD, Microsoft USMT, troubleshoot the SCCM PC profile if not adhering to image process.
• Setup Android (Samsung mainly) tablets to WiFi access point network and for Outlook connectivity.
• Used online meeting software for the Project Meetings: Cisco WebEx, Skype, Citrix GoToMeeting.
• Setup Open DataBase Connectivity (ODBC) on most PC’s when using Oracle, SQL Servers, and other 3 rd party Database software.
• Used Mobile Device Management tool for training and tracking mobile devices: Hexnode MDM & Simple MDM
• Training on 15 to 25 (as well as elbow - to-elbow support) for Users was on my IT Healthcare contracts using EMR Software ( Confidential or Meditech) for 4 years. Usually did one-on-one training with hardware or mobile support for 12 years.
• Supported Confidential Aloha POS software; Freedom Matra POS software; Printers; VeriFone Debit Readers; MX860; Motorola Hand Scanners; Confidential 7878 Flatbed Scanners; Confidential Touch Screens; Layout for PC using POS on Credit Card transaction on HIPAA requirements for a secured network port; tested POS machines for Log-In’s, scanning, Totals of transactions, and data to be pulled up on Transaction Cash Register Reports.
• Printer management online weblink (ALLSTATEPrinters.com, HP Printers enter IP Address); troubleshoot printers.
• Software installs, patch updates, & supported Microsoft Office 2003, 2010, 2013, Office 365, Adobe Acrobat Standard, and Windows O/S (XP & 7). Also used patch management updates thru SCCM.
• Worked with the User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimage is done and PC Unit is handed over to the User.
• Make sure the Outlook Data file (.PST folder) is backed up before starting the imaging as well. Familiar on locating the PST folder for 2003 version (drive:\Users\user\AppData\Local\Microsoft\Outlook ) and 2010 version (Documents\Outlook Files ).
• Degaussed hard drives using a wand: Proton 1100, Applied Magnetics Laboratory AML-6KG Degaussing Wand
• Support experience includes: installs, migrations, conversions, upgrades; email; mobile devices; applications; remote access, VPN, cloud.

TECHNICAL SKILLS:

Microsoft SCCM, Microsoft USMT (User State Migration Tool), IPhone, Android, Windows, OS/2-10, Novell, Outlook, Lotus Notes, MS Works, MS Office v2003, 2010, 2013, Office 365 (Word, Excel, PowerPoint, Access, Outlook), MS Visio, MS Project, MS Schedule Plus, Bitlocker, MS Windows ODBC set-up, Avaya phones set-up, WiFi Airoenet routers, Spam Killer, Stinger, Trend Micro OfficeScan for Windows, Spy Sweeper, Kapersky, MacAfee, Symantec Norton Antivirus. Citrix 7.1,), LanDesk, Log Me In Rescue, Symantec PCAnywhere, Symantec Ghost, Install Shield Professional v3.0-v6.3, Windows XP Remote Desktop Connection, VPN, Cisco Aireonet Wireless. PDA (Blackberry, PALM) set-up and support, SOLARWINDS, Veriphone POS Credit Card/Debit-Touch pad units, Symbol Mini Scanner guns. Remedy 6.5 & 7versions, BMC Remedy, HEAT, and Footprints Ticketing Systems.

EXPERIENCE:

Confidential, Anaheim, CA

Field Technician

Responsibilities:

• This contract is with Confidential Parks & Resort setting up and supporting Freedom Matra POS software (Point of Sale), imaging Confidential machines using Windows 10 (some from Windows 7 to Windows10 as well).
• Did imaging using LanDesk software (booting using USB stick) and attaching Bluetooth devices EPSON Mobile Printer & Symbol Mini Scanner guns.
• Also supported tablets that were Android base and that are used as WiFi mobile POS devices for Star Wars: Galaxy Edge area. Other POS devices are XR7’s that are network wired in. Also, used a Firmware update on USB stick as well.

Confidential, Sacramento, CA

Clinical Support Specialist

Responsibilities:

• This is a contract that lasted two and a half weeks in February of 2016. Go to the various contracted clinics with Confidential and assess all PC machines that would run credit cards, how they were connected to the network, what their network carrier was, what Network printers they access to, and what they used for their switch & router.
• Once the info was collected, the info was inputted to a spreadsheet and Visio diagram, then sent out to be scheduled for the Network team for them to better configure and secure the last 4 ports of the 48 port switch and move their patch cable to the configure secured port.
• This was a HIPAA requirement to have any PC machine running a Credit Card transaction and make sure it is a secured PC, WiFi disabled, and secured network port.
• Used online meeting software for the Project Meetings: Cisco WebEx
• Used Hexnode MDM for training, monitoring, and communications of material collected to be shared with Network, Project Management team, and IT team for project.

Confidential, Anaheim, CA

Healthcare Standard Technician

Responsibilities:

• PC Deployment and Windows 7 migration as well as—setting up anti-virus, troubleshooting helpdesk tickets (printing, workstation, software), Office 365 (Word, Excel, Access, Powerpoint, Outlook).
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Installed the Citrix app for iPhone (v.5 & 6) and Samsung for the doctors to have access for EPIC. Also went over access for the doctors. Their training was one-on-one.
• Worked with the User, as well as Help Desk and Manager, on UAT’s (User Acceptance Testing) after reimage is done and PC Unit is handed over to the User.

Confidential, Joshua Tree, CA

Meditech Analyst

Responsibilities:

• PC Deployment (Pilot & Production), PC imaging using SCCM, do a Windows 7 migration, APAD, Microsoft USMT; Clear Vision ticketing; remote access using Log Me In Rescue, troubleshoot the SCCM PC profile if not adhering to image process.
• Utilize and set-up Bitlocker on some PC’s that were imaged.
• Setup Open DataBase Connectivity (ODBC) on some PC’s.
• Used MS Remote Access for some PC troubleshooting
• Troubleshoot malware, spyware, and anti-virus using MacAfee.
• Used online meeting software for the Project Meetings: Cisco WebEx
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Used Hexnode MDM for training and communications of material collected to be shared with Network, Project Management team, and IT team for project.
• Installed Citrix app for iPhone 5 & 6 and Samsung for access to the ALLSTATE apps accessible for the claim adjusters and agents. Their training was one-on-one support due to different locations throughout Southern California.
• Degauss hard drive using an Applied Magnetics Laboratory AML-6KG Degaussing Wand.
• Setup Avaya phones for new employees (not agent sites).
• Printer management online weblink (ALLSTATEPrinters.com, HP Printers enter IP Address); ordered hardware; troubleshoot printers.
• For Claims, Legal, and main Diamond Bar branch determine issues or open a VLAN
• Uploaded Software and did Patch updates on Microsoft Office 2013, Adobe Acrobat Standard, and Windows O/S. Also used patch management updates thru SCCM.
• Worked with the User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimage is done and PC Unit is handed over to the User.
• Setup Android, iPhones (v. 4 & 5), tablets to WiFi network and Outlook.
• Make sure the Outlook Data file (.PST folder) is backed up before starting the imaging as well. Familiar on locating the PST folder for 2003 version (drive:\Users\user\AppData\Local\Microsoft\Outlook ) and 2010 version (Documents\Outlook Files ).

Confidential, San Dimas, CA

PC/POS Technician

Responsibilities:

• Supported POS and software installs, server connectivity for Confidential Aloha POS software; Printers; VeriFone Debit Readers; MX860; Motorola Hand Scanners; Confidential 7878 Flatbed Scanners; Confidential Touch Screens; tested POS machines for Log-In’s, scanning, totals of transactions, and data to be pulled up on Transaction Cash Register Reports off the tested register.

Confidential, Whittier, CA

Network Engineer

Responsibilities:

• Supported and troubleshoot Cisco switches and WiFi Airoenet routers, network connectivity, port additions, and moves; swap out back-up batteries; WiFi Airoenet routers support.
• Used online meeting software for the Project Meetings: Citrix GoToMeeting.
• Android, iPhones and tablet WiFi and Outlook connectivity. Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.

Confidential, Anaheim, CA

PC Technician

Responsibilities:

• Resolve desktop connectivity issues to the network.

Confidential, Little Rock, CA

Desktop Support

Responsibilities:

• Department move, relocating Lenova PCs running Windows XP.
• Setup Android, iPhones (v.4 &5), tablets to WiFi network and Outlook.
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.

Confidential, Oxnard, CA

Desktop Support

Responsibilities:

• Migrated HP PCs running Windows XP to Windows 7 migration; managed trouble tickets.
• Prepared for Confidential implementation.
• Responsible for inventory of PCs, network printers, ports, IP addresses’, mapped network drives, determine issues or open a VLAN, and managed user’s profiles.
• Tools and technology included HP 4300 Pro Business; CITRIX, Ghost, Microsoft Active Directory and Group Policies.
• Setup Open DataBase Connectivity (ODBC) on some PC’s.
• Setup Avaya phones at the newer sites.
• Utilized and set-up Bitlocker on some PC’s that were imaged.
• Used MS Remote Access for some PC troubleshooting.
• Degauss hard drives using a Proton 1100.
• Setup Office 2010 (Word, Excel, Powerpoint, Access, Outlook); Android & iPhones tablets to WiFi network and Outlook. Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Worked with the User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimage is done and PC Unit is handed over to the User.
• Used Footprints for ticketing.

Confidential

Support Technician/Trainer

Responsibilities:

• Supported and trained Meditech CPOE; Provided P-DOC support within a XP/CITRIX Domain (for the EMR & Physician Desktop)
• Confidential training and support for Go-Live with hospitals in Texas, Nevada and California; CER-Millenium (Powerchart, CareNet, FirstNet, PathNet, RadNet, and Patient Access List).
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Migrate Windows XP to Windows 7 using Microsoft SCCM (System Center Configuration Management).
• Worked with the User, as well as Help Desk, and Managers, on UAT’s (User Acceptance Testing) after new domain is changed.
• Degauss hard drives using a Proton 1100.
• Migrate Novell Groupwise to MS Exchange 2003; inventory PCs, network printers, ports, IP addresses; mapped network drives; Dell 780 Optiplex, Confidential DeskPro, CITRIX, Active Directory; Confidential ; ProfWiz Deployment.
• Did migrating of PC’s (and Windows updates) using Windows XP to Windows 7 using Microsoft SCCM (System Center Configuration Management) to boot off a CD or USB Drive stick and also change the various domains to one domain. Make sure the SYSPREP would run properly by having the PC not already added onto the domain. If so remove the PC from the domain. Also done another migration to change from Novell Groupwise into MS Exchange 2003. In preparation before doing migration, inventory of PC’s, network printers, ports, IP addresses’, mapped network drive’s, and user’s profiles had to be assessed. Tools used for migration project: Footprints ticketing; CITRIX, Microsoft Active Directory and Group Policies; Confidential ; ProfWiz Deployment for domain change.

Confidential, Costa Mesa, CA

Desktop Support

Responsibilities:

• PC Deployment (Pilot & Production), PC imaging using SCCM, troubleshoot the SCCM PC profile if not adhering to image process for a Widows 7 migration.
• Setup Open DataBase Connectivity (ODBC) on some PC’s.
• Utilize and set-up Bitlocker on some PC’s.
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• Worked with the User, as well as Help Desk on UAT’s (User Acceptance Testing) after reimage is done and PC Unit is handed over to the User.
• Degauss hard drives using an Applied Magnetics Laboratory AML-6KG Degaussing Wand.
• Make sure the Outlook Data file (.PST folder) is backed up before starting the imaging as well. Familiar on locating the PST folder for 2003 version (drive:\Users\user\AppData\Local\Microsoft\Outlook ) and 2010 version (Documents\Outlook Files ).
• Support Office 2010, OUTLOOK 2010, printers, software installs.

Confidential, Murrieta, CA

Application Support Analyst

Responsibilities:

• Facilitate end user training; ensured systems capabilities meet user requirements and organizational strategic planning objectives.
• Used MS Remote Access for some PC troubleshooting
• Go over module support with the Doctors and Nurses on one-on-one.
• Application deployment, work-flow and overall system effectiveness; Analyze information flows; Gather and analyze data, documents findings, provide impact and cost/benefit analysis and recommends specific systems changes/enhancements.

Confidential, Lake Forest, CA

Cisco Help Desk

Responsibilities:

• HEAT Alert Monitoring v8.01, CISCO VPN Tunnels; printers; determine issues or open a VLAN; monitor CISCO Router and Switches; troubleshoot VPN Client connections and log-in.
• SOLARWINDS Toolset IP Address Management v10, Scrutinizer v7, Cisco VPN 3000 Concentrator Series Manager, HEAT Alert Monitoring v8.01, CISCO 2800 Series Router, CISCO 2900 Switch.

Confidential

PC/Application Roll-Out Support

Responsibilities:

• Desktop Support for the HOAG Presbyterian Hospital; PC migration using ICS IM 4000 Pro High Speed Hard Drive Fast SAS-SATA system, Windows XP, DELLs; image, deploy; clinical software (Affinity, PACS, C.P.O.E., Documentation Pilot, eScription, Confidential Quantitive Sentinel, and ChartMaxx); Degauss hard drives using a Applied Magnetics Laboratory AML-6KG Degaussing Wand.
• Field Technician for Luxottica-Sunglass Hut Stores; upgrading software, DSL connection, Sun Dial POS support, hardware setup, testing, and asset information of their system.
• Field Technician for Confidential.

Confidential, Newport Beach, CA

Desktop Support

Responsibilities:

• Desktop Support; support for ECLIPSYS Sunrise Clinical Manager (SCM) upgrade, access, password resets.
• Make sure WiFi was setup properly for coverage and WiFi drivers were applied to PC’s & Laptops appropriately.
• AlarmPoint, Remedy 7.1, SKYPE, MS Remote Access, and Log Me In (for HIPPA compliant).