We provide IT Staff Augmentation Services!

It Support Technician Intern Resume

Seattle, WA

RELEVANT SKILLS:

  • Customer Service
  • Desk Setup
  • Office 365
  • ServiceNow
  • Zen desk
  • Installing IOS
  • Hardware Repair
  • BitLocker
  • Computer Assembly and Disassembly
  • Mac/PC Troubleshooting
  • Network Support
  • Configuring & Troubleshooting Peripherals
  • Dell Certification

EXPERIENCE:

Confidential, Seattle, WA

IT Support Technician Intern

Responsibilities:

  • Diagnosing and troubleshooting technical hardware, software and customer issues to ensure employee needs are met
  • Setup and prepare new hires’ desk and profiles, setting different permissions to user’s accounts, password resets, profile changes and info updates, to ensure devices are in proper condition for employee use upon arrival and as needed
  • Providing first line response for users requiring assistance with IT issues and taking ownership and responsibility of tickets through resolution and response to client concerns and complaints
  • Encrypt/Decrypt devices through BitLocker management to maintain integrity of customer’s devices
  • Heavy utilization of Confidential ’s ticketing system, ServiceNow

Confidential, Seattle, WA

Cashier

Responsibilities:

  • Assist customers over the phone regarding product, promotion and order, helping more than 20 customers per hour resulting in 100% customer satisfaction
  • Manage and document inventory orders of more than 300 products to maintain appropriate inventory levels
  • Operate cash register for more than eight hours per shift providing enjoyable shopping experience resulting in positive customer service feedback and return business

Confidential, Seattle, WA

Cashier

Responsibilities:

  • Prepared and sold products by maintaining an espresso machine and POS system, serving 500+ people at the stadium
  • Ensured customer satisfaction upon each transaction, resulting in a reduction in errors by 10 percent during busy period

Hire Now