We provide IT Staff Augmentation Services!

Service Desk Engineer/consultant Resume

Chicago, IL

PROFESSIONAL SUMMARY:

  • Qualified IT Professional with 4 years of cloud experience and 8 years of support and system administration experience
  • Experience with SQL Servers, MS Access, Oracle (10g, 11g, and 12c), Visual Studios, Windows Servers, Exchange Servers, Windows XP - 10, Mac OS X, Linux (Ubuntu, RedHat, Fedora, and Debian), UNIX
  • Experience with Microsoft Office, O365, Active Directory, Azure, VMware, AWS, Backup and Imaging
  • Experience scripting and programming with Powershell, Pythong, SQL, C++, C#, T-SQL, Java, JavaScript, and .NET
  • Experience with Networking (Cisco Networking Equipment, Dell Sonicwall, Fortigate, SAN, NAS, Routing, LAN, WAN, VPC, Intrusion Detection, VPN Gateways, Routers, Switches, and Phones

WORK EXPERIENCE:

Service Desk Engineer/Consultant

Confidential, Chicago, IL

Responsibilities:

  • Provide high level technical support for clients via phone, tickets, and onsite visits
  • Configure, install, and support network equipment
  • Manage and support Office365/Azure environments
  • Administration and support Windows, Mac, And Linux environments
  • Manage and support VMware ESXI environment
  • Monitor and manage client networks for outages and alerts using Auvik
  • Manage firewalls and spam filters for security support
  • Identify trends, conduct research, and provide solutions to clients
  • Adhere to SLAs by responding, resolving, or escalating issues in a timely manner
  • Support users remotely via LabTech/ConnectWise or onsite as needed
  • Create documentation during all stages with clients
  • Work with our clients internal IT teams to resolve larger/more complex issues

Cloud Support Specialist

Confidential, Skokie, IL

Responsibilities:

  • Analyze and troubleshoot cloud infrastructure host resource issues
  • Specialize in hybrid cloud and on site infrastructure support and setup secure network connections between local devices and cloud applications.
  • Manage client user access in Active Directory, on premise Exchange, Sharepoint, and O365.
  • Administration and support Microsoft Server OS ( )
  • Administration and support Windows, Mac, And Linux environments
  • Support of private and Azure hosted Virtual images, desktops and servers on VMware
  • Administration of Oracle and SQL Servers ( )
  • Scripting with powershell using cmdlets, functions, and executables
  • Specialize in network troubleshooting not limited to Internet, modem, Dell Sonicwalls, and Cisco Meraki Firewalls
  • Mail filtering client emails to prevent phishing and spam through blacklisting and whitelisting Domains and IPs.

Computer Technician

Confidential, Des Plaines, IL

Responsibilities:

  • Serve as key resource providing on - site technology repair services to non-profit schools & organizations in a client-facing role.
  • Troubleshoot systems to determine needed hardware & software changes.
  • Deployment of hardware to classrooms and offices.
  • Installed updates or new software and operating systems and remove malicious programs.
  • Consult with customers regarding technological needs and provide .
  • Disassemble systems on-site, diagnose issues and repair.
  • Implement major repairs/rebuilds of systems off-site.
  • Document issues for future .

IT Consultant

Confidential, Bolingbrook, IL

Responsibilities:

  • Provided IT advice on using technology for real estate agents to meet business objectives.
  • Created Infrastructure and continuously kept improving structure and efficiency by analyzing work practices and requirements.
  • Installing and updating recommended systems and software.

Consultant/Analyst

Confidential

Responsibilities:

  • Performed as key member of Clinical Implementations team.
  • Coordinated with multiple teams to review new requests forms/contracts and entry into a database log.
  • Analyzed data for implementation assistance and verification.
  • Assisted in the delegation of workflow to the implementation team.
  • Simultaneously revised changes to program elections or pricing and configured systems of program implementations and changes within acceptable TATs.
  • Facilitated the transition to IT - supported Business Intelligence Data Mart.
  • Developed ad-hoc queries and reports that collected and presented information that satisfied clients and contributed to achieve organizational goals.
  • Created processes through MS SQL Server 2008 to develop a data warehouse project.

Clinical Analyst

Confidential

Responsibilities:

  • Provided support for senior members, analyzed and interpreted data of clinical information of clients.
  • Generated database design to the highest level of scalability and performance as well as applying technical skills using SAS & SQL in data collection and data analysis.
  • Performed reporting to procure data from database structures and to report / provide solutions to client requests.
  • Implemented computer data inventory entry for client lookup.
  • Streamlined import / exporting processes within the database.
  • Conducted quantitative analyses on available metrics.
  • Briefed senior leadership, enabling them to improve analytical products to maximize visibility and usefulness to the clients.
  • Performed comprehensive analysis on clients' characteristics and their referrers' activities to bring more valued clients with efficient service.
  • Created mock data to implement to an SAS project.

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