PROFESSIONAL SUMMARY:

• Qualified IT Professional with 4 years of cloud experience and 8 years of support and system administration experience
• Experience with SQL Servers, MS Access, Oracle (10g, 11g, and 12c), Visual Studios, Windows Servers, Exchange Servers, Windows XP - 10, Mac OS X, Linux (Ubuntu, RedHat, Fedora, and Debian), UNIX
• Experience with Microsoft Office, O365, Active Directory, Azure, VMware, AWS, Backup and Imaging
• Experience scripting and programming with Powershell, Pythong, SQL, C++, C#, T-SQL, Java, JavaScript, and .NET
• Experience with Networking (Cisco Networking Equipment, Dell Sonicwall, Fortigate, SAN, NAS, Routing, LAN, WAN, VPC, Intrusion Detection, VPN Gateways, Routers, Switches, and Phones

WORK EXPERIENCE:

Service Desk Engineer/Consultant

Confidential, Chicago, IL

Responsibilities:

• Provide high level technical support for clients via phone, tickets, and onsite visits
• Configure, install, and support network equipment
• Manage and support Office365/Azure environments
• Administration and support Windows, Mac, And Linux environments
• Manage and support VMware ESXI environment
• Monitor and manage client networks for outages and alerts using Auvik
• Manage firewalls and spam filters for security support
• Identify trends, conduct research, and provide solutions to clients
• Adhere to SLAs by responding, resolving, or escalating issues in a timely manner
• Support users remotely via LabTech/ConnectWise or onsite as needed
• Create documentation during all stages with clients
• Work with our clients internal IT teams to resolve larger/more complex issues

Cloud Support Specialist

Confidential, Skokie, IL

Responsibilities:

• Analyze and troubleshoot cloud infrastructure host resource issues
• Specialize in hybrid cloud and on site infrastructure support and setup secure network connections between local devices and cloud applications.
• Manage client user access in Active Directory, on premise Exchange, Sharepoint, and O365.
• Administration and support Microsoft Server OS ( )
• Administration and support Windows, Mac, And Linux environments
• Support of private and Azure hosted Virtual images, desktops and servers on VMware
• Administration of Oracle and SQL Servers ( )
• Scripting with powershell using cmdlets, functions, and executables
• Specialize in network troubleshooting not limited to Internet, modem, Dell Sonicwalls, and Cisco Meraki Firewalls
• Mail filtering client emails to prevent phishing and spam through blacklisting and whitelisting Domains and IPs.

Computer Technician

Confidential, Des Plaines, IL

Responsibilities:

• Serve as key resource providing on - site technology repair services to non-profit schools & organizations in a client-facing role.
• Troubleshoot systems to determine needed hardware & software changes.
• Deployment of hardware to classrooms and offices.
• Installed updates or new software and operating systems and remove malicious programs.
• Consult with customers regarding technological needs and provide .
• Disassemble systems on-site, diagnose issues and repair.
• Implement major repairs/rebuilds of systems off-site.
• Document issues for future .

IT Consultant

Confidential, Bolingbrook, IL

Responsibilities:

• Provided IT advice on using technology for real estate agents to meet business objectives.
• Created Infrastructure and continuously kept improving structure and efficiency by analyzing work practices and requirements.
• Installing and updating recommended systems and software.

Consultant/Analyst

Confidential

Responsibilities:

• Performed as key member of Clinical Implementations team.
• Coordinated with multiple teams to review new requests forms/contracts and entry into a database log.
• Analyzed data for implementation assistance and verification.
• Assisted in the delegation of workflow to the implementation team.
• Simultaneously revised changes to program elections or pricing and configured systems of program implementations and changes within acceptable TATs.
• Facilitated the transition to IT - supported Business Intelligence Data Mart.
• Developed ad-hoc queries and reports that collected and presented information that satisfied clients and contributed to achieve organizational goals.
• Created processes through MS SQL Server 2008 to develop a data warehouse project.

Clinical Analyst

Confidential

Responsibilities:

• Provided support for senior members, analyzed and interpreted data of clinical information of clients.
• Generated database design to the highest level of scalability and performance as well as applying technical skills using SAS & SQL in data collection and data analysis.
• Performed reporting to procure data from database structures and to report / provide solutions to client requests.
• Implemented computer data inventory entry for client lookup.
• Streamlined import / exporting processes within the database.
• Conducted quantitative analyses on available metrics.
• Briefed senior leadership, enabling them to improve analytical products to maximize visibility and usefulness to the clients.
• Performed comprehensive analysis on clients' characteristics and their referrers' activities to bring more valued clients with efficient service.
• Created mock data to implement to an SAS project.