Advanced Service Technician/ Field Technician Resume

SUMMARY:

Extensive knowledge of coaxial and fiber optic cable plant operations.
Experience in Unified, CSG, RIO, STORM, JDSU, PathTrak, NYROC, Bentley, OIC, I&R, Waveview, KITTY, PUTTY, Secure CRT and multiple online monitoring tools.
Able to diagnose, troubleshoot and repair HSD, Digital and Analog Video, VOD, digital Phone Services and different wavelength fiber optic circuits.
Experience in channel insertion, fiber optic data circuit and Managed Wi - Fi services for residential MDU accounts.
Ability to interpret drop system layouts, blueprints, safety guidelines, maintenance and procedure manuals along with fiber optic designs to a specific wavelength.
Customer service and communication expertise.
All cable Operations experience such as related hand tools, power drills, multi-meter, digital signal level meter, TDR, telephone tools, 28’ ladder, and Bucket truck certified, light meter and OTDR experience.

EXPERIENCE:

Advanced Service Technician/ Field Technician

Confidential

Responsibilities:

Manage and coordinate new digital coaxial cable projects for different types of commercial customers including: Hotels, Motels, hospitals and banks.
Service all finished projects and installs by repairing faults made by our contracting crews or having to educate Spectrum’s customer on a particular topic.
Configure and install CISCO routers for Managed Routed Services.
Configure, install and service Managed Wi-Fi products for resorts and apartment dwellings. Those products include: CISCO switches, Nomadix controllers, cat-6 patch panels, and Rukkus Wireless access points.
Install and service fiber optic circuits for Direct Internet Access, ELAN, ELINE, PRI and Hosted Voice services.
Emergency situations fiber optic circuit repairs while working on stand-by for a 24hr-7day period, including addressing configuration issues, hardware replacements, and splicing of cat5 and fiber optic cabling.
Conducts web based monitoring on a daily basis for downed circuits in order to troubleshoot and identify the fault.
Works hand in hand with different departments to ensure all services and up to par and establish a pleasant experience for the end customer.

Plant Maintenance Technician

Confidential

Responsibilities:

Perform routine and preventative maintenance on different cable systems such as feeder/distribution and trunk, in order to maintain system performance standards.
Performs the duties of a Field Technician when required.
Able to correct faults in the prior addressed systems by adjusting, repairing or replacing passive and/or active components as required to maintain appropriate standards as established by Time Warner Cable.
Field strength meter, optical test equipment, QAM analyzer, hand tools and splicing tools to repair and/or make appropriate adjustments to the cable system.
Emergency situations repairs while working on stand-by for a one-week period.
Tests, troubleshoots and repairs two-way cable plant using a Signal Level Meter, two-way diagnostic test equipment or related items, laptop computers, spectrum/QAM analyzer and other specialized test equipment.
Dispatch/Technical Support Center (TSC)/ Confidential, Headend Technicians, Digital Services Technicians, and subscribers contact to identify and ensure that all services have been restored.
System balance, assists with system sweep operations, and conducts power supply maintenance on a regular basis.
Conducts Path Track and Unified tools monitoring on a daily basis to prevent plant outages and improve system reliability.
Many new project experience such as new neighborhood builds, node splits, node swaps and HUB work.
Monitors, detects and repairs issues with cable signal leakage by executing defined procedures using a leakage detection meter/receiver.

Installer/Service Technician

Confidential

Responsibilities:

New connects, reconnects, requested and non-pay disconnects; installs and/or removes converters; performs upgrades and downgrades of service.
Customer drop installations complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
Analyzes picture quality and judges acceptability of picture delivered following installation of cable service.
Climbs poles with proper safety equipment on ladders or other structures as needed. Lifts and carries loads up to 70 lbs.; uses bucket truck when required. Works within confined spaces.

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