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It Help Desk Support/field Technician Resume

Falls Church, VA

SUMMARY:

  • Plan, System Security Checklists, Privacy Impact Assessments, POA&M,
  • Familiar with VMware, vSphere, and other Virtual Machine Applications
  • Excellent communication and writing skills
  • Experienced working with NIST SP 800 - 53 rev 3 and rev 4
  • Develop and maintain Plan of Action and Milestones (POA&MS) of all accepted risks upon completion of system (C&A)
  • Assist in establishing an Ongoing Authorization (OA) program design to review the security posture of designated systems on a continual basis.

TECHNICAL KNOWLEDGE/ SKILLS:

Intrusion Detection Network & System Security Penetration Testing Network Topology Remote Desktop MacOS Windows Linux Microsoft office Suite Share Point Scanning and Detection Documenting Network Security Malware Analysis Access Controls SDLC model vSphere Hyper - V CIA Triad NIST SP 800 -53 SANS OWASP CERT STRIDE DREAD Data Encryption IDS/IPS Installation/ Configuration Troubleshooting Remediation Data backup/Retrieval Authentication & Access Control SIEM Cyber Security Incident Response Plan (CSIRP) Log Management Antivirus Tools

PROFESSIONAL EXPERIENCE:

IT Help Desk support/Field Technician

Confidential, Falls Church, VA

Responsibilities:

  • Configuring and licensing Cisco Meraki devices
  • Organize and maintain company inventory and equipment (networking and computer hardware).
  • Customer Service / Remote and onsite Technical support
  • Configuration of firewalls and access points. Working with ISPs to troubleshoot connection issues. System maintenance / Repair / Setup
  • Ticketing (ConnectWise)
  • Troubleshooting and installation
  • Diagnosing and cleaning up viruses.
  • Accurate and efficient documentation of client network alterations as well as work performed.
  • Prepare retired hardware for recycling.
  • Work on routine tasks involving PC and Mac hardware.

IT Specialist

Confidential, Alexandria, VA

Responsibilities:

  • Customer Service / Technical support
  • System upgrade and backup/restore
  • System maintenance / Repair / Setup
  • Ticketing (ServiceNow)
  • Troubleshooting and installation
  • Anti-virus installations
  • Documentation

General IT Support

Confidential, Washington, DC

Responsibilities:

  • Conduct vulnerability Assessment and Remediation
  • Technical support / customer service support
  • Connect remotely with customers to provide support
  • Installation, Data entry / documentation
  • Installation, maintenance, upgrade
  • Experience in various security management tools (Vulnerability management, Nessus, Wireshark, Nets parker, and Nmap)
  • Experience with network vulnerability assessments and penetration testing methods.
  • Identify security flaws in computing platforms and applications, develop strategies and techniques to mitigate identified cybersecurity risks
  • Analyze and prepare reports on various vulnerabilities identified and to be remediated according to their risk level or criticality

Personal Healthcare Assistant

Confidential, Washington, DC

Responsibilities:

  • Assisting clients according to their care plan including: companionship, meal preparation and service, light housekeeping, transportation, shopping, medication reminders, bathing, body care, dressing, feeding, ambulation, positioning, transferring, toileting, and protective supervision
  • Fostering positive relationships between individuals served and their housemates
  • Ensuring client safety and maintaining a safe environment
  • Reporting changes in client’s condition or family situation to the office
  • Complying with OSHA/HIPPA requirement

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