IT Help Desk support/Field Technician Resume Falls Church, VA - Hire IT People

SUMMARY:

Plan, System Security Checklists, Privacy Impact Assessments, POA&M,
Familiar with VMware, vSphere, and other Virtual Machine Applications
Excellent communication and writing skills
Experienced working with NIST SP 800 - 53 rev 3 and rev 4
Develop and maintain Plan of Action and Milestones (POA&MS) of all accepted risks upon completion of system (C&A)
Assist in establishing an Ongoing Authorization (OA) program design to review the security posture of designated systems on a continual basis.

TECHNICAL KNOWLEDGE/ SKILLS:

Intrusion Detection Network & System Security Penetration Testing Network Topology Remote Desktop MacOS Windows Linux Microsoft office Suite Share Point Scanning and Detection Documenting Network Security Malware Analysis Access Controls SDLC model vSphere Hyper - V CIA Triad NIST SP 800 -53 SANS OWASP CERT STRIDE DREAD Data Encryption IDS/IPS Installation/ Configuration Troubleshooting Remediation Data backup/Retrieval Authentication & Access Control SIEM Cyber Security Incident Response Plan (CSIRP) Log Management Antivirus Tools

PROFESSIONAL EXPERIENCE:

IT Help Desk support/Field Technician

Confidential, Falls Church, VA

Responsibilities:

Configuring and licensing Cisco Meraki devices
Organize and maintain company inventory and equipment (networking and computer hardware).
Customer Service / Remote and onsite Technical support
Configuration of firewalls and access points. Working with ISPs to troubleshoot connection issues. System maintenance / Repair / Setup
Ticketing (ConnectWise)
Troubleshooting and installation
Diagnosing and cleaning up viruses.
Accurate and efficient documentation of client network alterations as well as work performed.
Prepare retired hardware for recycling.
Work on routine tasks involving PC and Mac hardware.

IT Specialist

Confidential, Alexandria, VA

Responsibilities:

Customer Service / Technical support
System upgrade and backup/restore
System maintenance / Repair / Setup
Ticketing (ServiceNow)
Troubleshooting and installation
Anti-virus installations
Documentation

General IT Support

Confidential, Washington, DC

Responsibilities:

Conduct vulnerability Assessment and Remediation
Technical support / customer service support
Connect remotely with customers to provide support
Installation, Data entry / documentation
Installation, maintenance, upgrade
Experience in various security management tools (Vulnerability management, Nessus, Wireshark, Nets parker, and Nmap)
Experience with network vulnerability assessments and penetration testing methods.
Identify security flaws in computing platforms and applications, develop strategies and techniques to mitigate identified cybersecurity risks
Analyze and prepare reports on various vulnerabilities identified and to be remediated according to their risk level or criticality

Personal Healthcare Assistant

Confidential, Washington, DC

Responsibilities:

Assisting clients according to their care plan including: companionship, meal preparation and service, light housekeeping, transportation, shopping, medication reminders, bathing, body care, dressing, feeding, ambulation, positioning, transferring, toileting, and protective supervision
Fostering positive relationships between individuals served and their housemates
Ensuring client safety and maintaining a safe environment
Reporting changes in client’s condition or family situation to the office
Complying with OSHA/HIPPA requirement

We provide IT Staff Augmentation Services!

It Help Desk Support/field Technician Resume

Falls Church, VA

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