Senior Technical Analyst Resume
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Lehi, UT
TECHNICAL SKILLS:
- Word, Excel, Power Point, Outlook
- Windows Admin, Windows File System, Powershell, Active Directory, Hyper - V, Exchange, Client/Server.
- Linux, Bash Scripting
- Familiarity and understanding of LDAP, Networking, Active Directory, Security
- Proficient in Python programming language, secondary in Java
- Experience and trained with HTML, XML, CSS, SOAP, FTP, Groovy, SQL, Kivy
- Avamar/Backup and recovery
EXPERIENCE:
Senior Technical Analyst
Confidential, Lehi, UT
Responsibilities:
- Provide core support for a cloud based CRM software.
- Support issues ranging from how - to and configuration, administration, performance, 3rd party integrations with Outlook. finding root cause bugs in the software, and product customization using Sales Cloud tools and Groovy scripting including.
- Troubleshooting involves investigation, replication, log review, internal testing, publishing to production.
- Work directly with IT professionals on Webex/Zoom conferences, and Confidential Devops for code fixes.
- Tools/skills used involve SQL, Groovy, SOAP UI, Fiddler, XML and internal Confidential tools.
Technical Support Engineer
Confidential, Draper, UT
Responsibilities:
- Provide core support for a Backup and Recovery server for European and South American IT professionals.
- Find root cause of break/fix issues and provide or create solutions.
- Configured backup policies in environments up to 5000 clients spread across different forests and networks.
- Implemented fixes directly on Avamar Linux server and also on the clients via SSH or Webex.
- Work was on SUSE Linux and Windows servers and operating systems.
- Was an SME for issues with performance, client/server configurations.
- Used following skills in role: networking, LDAP/Active Directory, bash scripting, Windows administration.
- Configured Avamar on Windows clients, MS Exchange DAG, MS SQL, Sharepoint, Confidential, and some VMWare clients.
Technical Support Coordinator
Confidential, West Valley City, Utah
Responsibilities:
- Troubleshoot and provide support for Tier 2 technical issues for users in fast moving telecommunications industry.
- Experience and expertise on both PC and Macintosh operating systems, including extensive knowledge for mobile operating systems such as: Blackberry, Android, Windows Mobile, and Palm.
- Setup, troubleshoot, and support of wireless internet technologies using PC cards, USB modems, and WIFI.
- Installation and troubleshooting of various software programs.
- Removing, updating, and downloading drivers, correcting and modifying TCP/IP settings, creating manual dial-up connections, correcting phone and modem settings.
- Met and exceeded business expectations for metrics and equipment sales.
Loyalty Representative
Confidential, West Valley City, Utah
Responsibilities:
- Creating and negotiating win-win agreements between Confidential and its dissatisfied customers in both Spanish and English.
- Provided Tier 1 technical support for company products Strong negotiation skills created after thousands of conversations.
- Met and exceeded specific goals set for retaining customers while also maintaining and exceeding personal statistics at par with Confidential standards.
Customer Care Representative
Confidential, West Valley City, Utah
Responsibilities:
- Provide basic instruction and billing information to customers in a call center environment.
- Tier 1technical support troubleshooting performed on all VZW products.
- Exceeded sales goals and led team for contract adds on a monthly basis.
- Awarded as MVP for Jan 07, runner up as employee of the month for call center.
Bilingual Financial Services Representative
Confidential, Taylorsville, Utah
Responsibilities:
- Provide clearance for cashing high dollar transactions with traveler’s checks.
- Run credit checks and analyze accounts for authorization of balance transfers and line of credit increases.
- Achieved rank as #1 rep in group of 20 before dissolution of this department in Salt Lake City.
Administrative Assistant
Confidential, Salt Lake City, Utah
Responsibilities:
- General secretarial duties for talent agency owner.
- Market research and reporting on new talent.
- Attend to clients.
- Edit contracts and revise contracts with venues.