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Senior Technical Analyst Resume

Lehi, UT


  • Word, Excel, Power Point, Outlook
  • Windows Admin, Windows File System, Powershell, Active Directory, Hyper - V, Exchange, Client/Server.
  • Linux, Bash Scripting
  • Familiarity and understanding of LDAP, Networking, Active Directory, Security
  • Proficient in Python programming language, secondary in Java
  • Experience and trained with HTML, XML, CSS, SOAP, FTP, Groovy, SQL, Kivy
  • Avamar/Backup and recovery


Senior Technical Analyst

Confidential, Lehi, UT


  • Provide core support for a cloud based CRM software.
  • Support issues ranging from how - to and configuration, administration, performance, 3rd party integrations with Outlook. finding root cause bugs in the software, and product customization using Sales Cloud tools and Groovy scripting including.
  • Troubleshooting involves investigation, replication, log review, internal testing, publishing to production.
  • Work directly with IT professionals on Webex/Zoom conferences, and Confidential Devops for code fixes.
  • Tools/skills used involve SQL, Groovy, SOAP UI, Fiddler, XML and internal Confidential tools.

Technical Support Engineer

Confidential, Draper, UT


  • Provide core support for a Backup and Recovery server for European and South American IT professionals.
  • Find root cause of break/fix issues and provide or create solutions.
  • Configured backup policies in environments up to 5000 clients spread across different forests and networks.
  • Implemented fixes directly on Avamar Linux server and also on the clients via SSH or Webex.
  • Work was on SUSE Linux and Windows servers and operating systems.
  • Was an SME for issues with performance, client/server configurations.
  • Used following skills in role: networking, LDAP/Active Directory, bash scripting, Windows administration.
  • Configured Avamar on Windows clients, MS Exchange DAG, MS SQL, Sharepoint, Confidential, and some VMWare clients.

Technical Support Coordinator

Confidential, West Valley City, Utah


  • Troubleshoot and provide support for Tier 2 technical issues for users in fast moving telecommunications industry.
  • Experience and expertise on both PC and Macintosh operating systems, including extensive knowledge for mobile operating systems such as: Blackberry, Android, Windows Mobile, and Palm.
  • Setup, troubleshoot, and support of wireless internet technologies using PC cards, USB modems, and WIFI.
  • Installation and troubleshooting of various software programs.
  • Removing, updating, and downloading drivers, correcting and modifying TCP/IP settings, creating manual dial-up connections, correcting phone and modem settings.
  • Met and exceeded business expectations for metrics and equipment sales.

Loyalty Representative

Confidential, West Valley City, Utah


  • Creating and negotiating win-win agreements between Confidential and its dissatisfied customers in both Spanish and English.
  • Provided Tier 1 technical support for company products Strong negotiation skills created after thousands of conversations.
  • Met and exceeded specific goals set for retaining customers while also maintaining and exceeding personal statistics at par with Confidential standards.

Customer Care Representative

Confidential, West Valley City, Utah


  • Provide basic instruction and billing information to customers in a call center environment.
  • Tier 1technical support troubleshooting performed on all VZW products.
  • Exceeded sales goals and led team for contract adds on a monthly basis.
  • Awarded as MVP for Jan 07, runner up as employee of the month for call center.

Bilingual Financial Services Representative

Confidential, Taylorsville, Utah


  • Provide clearance for cashing high dollar transactions with traveler’s checks.
  • Run credit checks and analyze accounts for authorization of balance transfers and line of credit increases.
  • Achieved rank as #1 rep in group of 20 before dissolution of this department in Salt Lake City.

Administrative Assistant

Confidential, Salt Lake City, Utah


  • General secretarial duties for talent agency owner.
  • Market research and reporting on new talent.
  • Attend to clients.
  • Edit contracts and revise contracts with venues.

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