Senior Technical Analyst Resume Lehi, UT - Hire IT People

TECHNICAL SKILLS:

Word, Excel, Power Point, Outlook
Windows Admin, Windows File System, Powershell, Active Directory, Hyper - V, Exchange, Client/Server.
Linux, Bash Scripting
Familiarity and understanding of LDAP, Networking, Active Directory, Security
Proficient in Python programming language, secondary in Java
Experience and trained with HTML, XML, CSS, SOAP, FTP, Groovy, SQL, Kivy
Avamar/Backup and recovery

EXPERIENCE:

Senior Technical Analyst

Confidential, Lehi, UT

Responsibilities:

Provide core support for a cloud based CRM software.
Support issues ranging from how - to and configuration, administration, performance, 3rd party integrations with Outlook. finding root cause bugs in the software, and product customization using Sales Cloud tools and Groovy scripting including.
Troubleshooting involves investigation, replication, log review, internal testing, publishing to production.
Work directly with IT professionals on Webex/Zoom conferences, and Confidential Devops for code fixes.
Tools/skills used involve SQL, Groovy, SOAP UI, Fiddler, XML and internal Confidential tools.

Technical Support Engineer

Confidential, Draper, UT

Responsibilities:

Provide core support for a Backup and Recovery server for European and South American IT professionals.
Find root cause of break/fix issues and provide or create solutions.
Configured backup policies in environments up to 5000 clients spread across different forests and networks.
Implemented fixes directly on Avamar Linux server and also on the clients via SSH or Webex.
Work was on SUSE Linux and Windows servers and operating systems.
Was an SME for issues with performance, client/server configurations.
Used following skills in role: networking, LDAP/Active Directory, bash scripting, Windows administration.
Configured Avamar on Windows clients, MS Exchange DAG, MS SQL, Sharepoint, Confidential, and some VMWare clients.

Technical Support Coordinator

Confidential, West Valley City, Utah

Responsibilities:

Troubleshoot and provide support for Tier 2 technical issues for users in fast moving telecommunications industry.
Experience and expertise on both PC and Macintosh operating systems, including extensive knowledge for mobile operating systems such as: Blackberry, Android, Windows Mobile, and Palm.
Setup, troubleshoot, and support of wireless internet technologies using PC cards, USB modems, and WIFI.
Installation and troubleshooting of various software programs.
Removing, updating, and downloading drivers, correcting and modifying TCP/IP settings, creating manual dial-up connections, correcting phone and modem settings.
Met and exceeded business expectations for metrics and equipment sales.

Loyalty Representative

Confidential, West Valley City, Utah

Responsibilities:

Creating and negotiating win-win agreements between Confidential and its dissatisfied customers in both Spanish and English.
Provided Tier 1 technical support for company products Strong negotiation skills created after thousands of conversations.
Met and exceeded specific goals set for retaining customers while also maintaining and exceeding personal statistics at par with Confidential standards.

Customer Care Representative

Confidential, West Valley City, Utah

Responsibilities:

Provide basic instruction and billing information to customers in a call center environment.
Tier 1technical support troubleshooting performed on all VZW products.
Exceeded sales goals and led team for contract adds on a monthly basis.
Awarded as MVP for Jan 07, runner up as employee of the month for call center.

Bilingual Financial Services Representative

Confidential, Taylorsville, Utah

Responsibilities:

Provide clearance for cashing high dollar transactions with traveler’s checks.
Run credit checks and analyze accounts for authorization of balance transfers and line of credit increases.
Achieved rank as #1 rep in group of 20 before dissolution of this department in Salt Lake City.

Administrative Assistant

Confidential, Salt Lake City, Utah

Responsibilities: