SUMMARY:

Focused and results - oriented tech enthusiast with more than 14 years of experience concentrating in infrastructure support, systems administration and engineering, end-user support, some sprinklings of information security, and now more recently, web development Outstanding reputation for providing superior support to quickly assess issues and deliver effective solutions while maintaining necessary soft-skills. Strong leadership skills in organizing and managing teams of IT professionals to be flexible in addressing a wide variety of technical issues and situations.

EXPERTISE IN:

• MacOS Administration
• Windows Administration
• Infrastructure Support
• Security Analysis
• Full Stack Web Dev

TECHNICAL EXPERTISE AND SKILLS:

• HTML, CSS, JavaScript, MySQL, MongoDB, BitBucket, Jira, Docker, Sequel Pro, Postman, Git, VS Code
• JAMF administration, Atlassian Suite administration, Google GSuite administration, SmartDeploy, Windows Enterprise System administration, Okta administration, Slack Administration, and Bitdefender Administration
• VMware vCenter/vSphere, Symantec DLP (Data Loss Prevention), SIEM monitoring, Office365, and Lync
• Proven abilities in implementing OS desktop deployment solutions and mobile device management solutions

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Developer Support Engineer / Support Team Lead

Responsibilities:

• Worked alongside both front end and back end engineers to help triage, fix, and deploy platform bugs.
• Acted as escalation point for Customer Success team to test validity of reported bugs.
• Liaised with Dev team and Customer Success team to convey technical decisions, implementations, and to prioritize/coordinate bug fixes in a cross-team environment.
• Maintained front end AngularJS app written in both ES5 and TypeScript while also supporting back end PHP code and MySQL databases.
• Wrote and deployed HTML, CSS, JavaScript, and (some) PHP code
• Escalated to senior engineers if bugs exceeded my skillset but also worked with them throughout the life of the issue to understand and learn more about the code
• Solely created a full dark mode version of production app as a project following a hackathon idea
• Crafted technical explanations for the Customer Success team to relay to customers
• Assisted in implementing development support protocols

Confidential, Alexandria, VA

Systems Administrator / Jr. DevOps Engineer

Responsibilities:

• Working on a DevOps team in an agile, open source environment as the Systems Administrator providing infrastructure support as well as internal user support. Responsible for onboarding new hires, asset provisioning, maintaining vendor relationships, IT assets and inventory, and researching new technologies or products to help scale the company.
• Administered Google GSuite, Atlassian stack (Crowd, Confluence, JIRA, Bamboo), Jamf, Okta, and Slack
• Supported 70% MacOS, 20% Linux, and 10% Windows environments (server and desktop)
• Developed Corporate IT policies, processes, procedures, and documentation
• Implemented solutions to meet NIST controls dictated by the Information Assurance Security Officer
• Worked with CentOS 7 and taking on more Linux tasks to further operational knowledge

Confidential, Washington, DC

Infrastructure Engineer

Responsibilities:

• Configured Carbon Black Endpoint Security for all workstations
• Utilized McAfee Enterprise Security Manager (SIEM) for detecting and investigating threats
• Acted as escalation point for Tier 1 and Tier 2 support teams
• Actively monitored network for incidents and threats
• Used SolarWinds for Infrastructure management
• Mobile Device Management using Maas360 for mobile device encryption and centralized management

Confidential, Herndon, VA

IT Engineer

Responsibilities:

• Supporting users and infrastructure in an 80%/20% Mac/PC environment and utilizing Remedy for ticket tracking. Mentoring level 3 Confidential IT Engineers. Coordinating and performing CMs and other project related tasks. Assisting other teams as escalation point and coverage.
• Supported day-to-day user walkups, ticket incidents, and hardware setup for users and infrastructure
• Maintained and assisted in stocking inventory
• Averaged over 40 infrastructure and support tickets per day at this high-volume site

Confidential, Dallas, TX

IT Engineer

Responsibilities:

• Managing subsidiary site Woot.com as primary Engineer. Supporting users and infrastructure in an 80%/20% PC/Mac environment and utilizing Remedy for ticket tracking. Working alongside North America IT Support teams in other regions. Coordinating with vendors for inventory ordering and project related tickets. Working in a dual-domain environment. Assisting other teams as escalation point and coverage.
• Supported day-to-day user walkups, ticket incidents, and hardware setup for users and infrastructure
• Tested MDF/IDF failover for Confidential related hardware
• Lead team standups for NA IT Support teams
• Developed documentation related to site specific issues

Confidential, Palo Alto, CA

IT Engineer

Responsibilities:

• Implemented and configured SmartDeploy imaging platform for Windows laptops. Administered Google Apps for Work: Gmail, Hangouts and Drive.
• Maintained JIRA instance for IT ticketing system. Tracked all IT assets with Oomnitza IT Management system.
• Managed Symantec Endpoint Protection. Installed and configured Chromeboxes throughout the company. Onboarded new staff and coordinate training for existing staff.
• Lead orientation for new hires. Partnered with other IT teams to ensure seamless operations and project completion.
• Utilized JSS (JAMF software server) to deploy software to Macbook Pro and Macbook Air line of laptops.
• Supported c-suite executives and end users with technical needs in a 70%/30% Mac/PC environment.
• Managed the use of Okta for SSO (Single Sign-On) throughout company applications.
• Created IT documents to detail processes for company-wide knowledgebase.
• Monitored vendors to ensure scope and quality of work provided.
• Deployed and maintained OSX Yosemite/El Capitan and Windows 7/8/10 Operating Systems.

Confidential, San Francisco, CA

Information Security Analyst

Responsibilities:

• Reviewed PAN (Primary Account Number) incidents with Symantec Data Loss Prevention (Vontu).
• Analyzed DAR (Data at Rest) in development and production environments.
• Investigated false positive results and remedied true positive results.
• Coordinated remediation efforts with management and incident owners.
• Performed card standard initiative projects with other team members.
• Validated card numbers using RegEx based on the Luhn Algorithm.
• Reviewed 75,000+ PAN and Non-Public Personal Information incidents.
• Worked with PCI DSS compliance and ensured all data was handled within standards
• Reported directly to Security Director

Confidential, Palo Alto, CA

Systems Engineer / Consultant

Responsibilities:

• Supported, built, and configured end user systems on Windows 7/8/8.1 and OSX Mavericks/Yosemite.
• Installed new hardware for end users and client data centers.
• Deployed managed installs of Symantec Endpoint Protection.
• Used ConnectWise for ticket tracking and asset management.
• Developed imaging procedures using Acronis 2015/Acronis Backup & Recovery 11.5.
• Created a series of documents, user guides, and technology notes to support engineers and end users in addressing IT issues.
• Administered software package management of Ninite Pro and PDQ Deploy Enterprise.

Confidential, Santa Clara, CA

Junior Security Engineer / Security Analyst

Responsibilities:

• Reviewed security logs on a daily basis and launched investigations using the internal SIEM platform, LogRhythm.
• Supported Aruba wireless security infrastructure.
• Reviewed documentation for internal SSO portal.
• Tracked and researched new security vulnerabilities and exploits.
• Worked with QualysGuard in minor capacities.
• Gained training in RedHat Linux, LogRhythm, and Symantec DLP.
• Developed security risk and threat assessment registers and workflows.
• Managed the Symantec Data Loss Prevention (Vontu) overview and upgrade.
• Assisted with onboarding process development using Aruba Clearpass BYOD.