IT Support Specialist Resume

EXPERIENCE

IT Support Specialist, Confidential June 2006 - May 2009

Provide Technical support for 100+ users and ensure proper maintenance of workstations, servers, printers and peripherals. Respond to user service requests and expediently resolve trouble tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Support disaster recovery plans, performing regular backups and creating ghost images of workstations prior to upgrades.

Desktop/Network Technician, Confidential March 2004 - May 2006

Supported users from a myriad of diverse computing environments resolve daily issues. Maintenance and Troubleshooting of Microsoft Windows domains, windows 2000 servers and XP clients. Deploy new and upgraded software and train users on proper use and procedures. Desktop deployment and troubleshooting. Secured workstations for public use.

Laboratory Technician, Confidential June 1997 - September 2003

Maintained, repaired and calibrated production laboratory equipment for multiple departments. Scheduled regular maintenance of instruments sent out to vendors for calibration and verification. Performed weekly control tests on equipment and analyzed data to verify correct operation of equipment.

CERTIFICATIONS

Microsoft Certified Professional, MCP
Managing and Maintaining a Windows Server 2003 Environment

Skills

MS Office Suite
Symantec Ghost
Symantec disaster Recovery
Antivirus
Sagebrush Circulation
Adobe Connect
C++
AIX/UNIX
Windows Vista/XP
DHCP,DNS
PDA

Certifications

Microsoft Certified Professional, MCP

EDUCATION

Bachelor of Science in Business Administration 2003
Master of Science in CIS In Progress

COMPUTER TRAINING:

Confidential 2009

Maintaining and Managing Windows 2003 Environment
Implementing 2003 Network Infrastructure

Confidential 2008

AIX v5.3 System Administration I and II

Confidential 2003

C++ Programming

Confidential 2002

Introduction to UNIX
TCP/IP
LAN/WAN Technologies

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