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Application Support Engineer Resume

Bala Cynwyd, PA

SUMMARY:

  • More than five years’ experience with Linux and Windows application support, system administration, databases and log file analysis.
  • More than five years’ DevOps experience increasing efficiency, reliability and availability of technology platforms.
  • Experienced with CI/CD pipelines and infrastructure design using AWS, Azure Devops, Docker, Jenkins and Kubernetes.
  • Also experienced with .NET, IIS, C#, SQL, Linux Shell scripting, JavaScript, PowerShell and Python.

PROFESSIONAL EXPERIENCE:

Confidential, Bala Cynwyd, PA

Application Support Engineer

Responsibilities:

  • Deploy applications using TeamCity and Octopus Deploy, improving deployment speed by 25% to date.
  • Troubleshoot and support Linux and Windows applications.
  • Perform application and log file analysis.
  • Deploy, manage and support Linux and Windows servers.
  • Develop, modify and execute SQL database queries to import and extract data into and out of Fixed Income and other trading applications.
  • Migrate over 30 manual infrastructure configuration management processes to Python and PowerShell workflows.
  • Leading initiative to reduce on - premises footprint by 30% via virtualization of infrastructure and consolidation of applications.
  • Improved application monitoring efficiency by 15% using ElasticSearch, Logstash, Kibana and Nagios.
  • Developed Python and PowerShell scripts that increased team’s use of automation by 40%.
  • Implemented Puppet configuration management environment to automate deployment of infrastructure, improving consistency across development environments.
  • Primary team contributor to Perforce code repository.
  • Partnering with developers to optimize use of internal C++ based messaging framework.
  • Managing Linux and Windows Users and Groups with Active Directory and Samba.

Confidential, Cranbury, NJ

DevOps Engineer

Responsibilities:

  • Developed automated CI/CD pipelines using AWS, GitHub, Jenkins, Puppet and Visual Studio, increasing deployment speed by 25%.
  • Deployed, managed and supported Linux and Windows servers.
  • Developed, modified and executed SQL database queries to import and extract data into and out of applications.
  • Performed application and log file analysis.
  • Troubleshot, deployed and supported IIS/C#/.NET applications.
  • Contributed to Puppet configuration management by writing code to automate deployment of infrastructure, improving consistency across development environments.
  • Provided application and troubleshooting and monitoring, using Dynatrace, Nagios, Solarwinds and AWS Cloudwatch.
  • Contributed to migration of on-premises infrastructure and applications to AWS, increasing availability by 30%
  • Wrote Linux Shell and PowerShell scripts for infrastructure management.
  • Managed Linux and Windows Users and Groups with Active Directory and Samba.

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