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Security Support Engineer Resume

Las Colinas, TX


Experienced technical support professional providing both onsite and remote support for computer hardware and software. Diverse industry background demonstrates adaptability, including manufacturing, cloud services, medical, off - shore oil and gas, cash logistics, banking, telecommunications, and military. Excellent hardware and software troubleshooting skills.


Confidential, Las Colinas, TX

Security Support Engineer


  • Customer facing security support team member working on resolving complex issues with Azure Cloud and On-Prem Microsoft security products.
  • Providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more.
  • Supporting the below list of products.
  • Azure Security Center
  • Windows Defender Advanced Threat Protection
  • Azure Advanced Threat Protection
  • Windows Defender

Confidential, Fort Worth, TX

Systems Administrator


  • Provides Systems support for all infrastructure services including but not limited to Networking, Telecom, Exchange, Windows Servers, and Office 365.
  • Manage and maintain company’s servers running in our Vmware environment.
  • Acted as the companies only Systems Administrator and Network Engineer.
  • Migrated and merged domains
  • Built Development and production windows/Linux servers
  • Migrated company endpoints from windows 7 to windows 10
  • Active directory administration, Including GPO's for managing Kiosk and end user pc's
  • Built and managed windows 7/10 client images and deploy via MDT from PXE
  • Built and managed Kiosk images and Digital Display pc's images
  • Managed and Supported O365 software and Windows store for Business
  • Created and managed O365 Sharepoint sites and permissions
  • Configured and managed DHCP, DNS, SNMP services
  • Configured and monitored network equipment
  • Setup configured and maintained Vlans and switches, including firmware updates
  • Assisted Helpdesk with desktop hardware and software issues
  • Managed file/server backup and restore with Veeam
  • Setup SSO using ADFS with O365 and Microsoft Azure Active Directory Connect
  • Deployed and managed Shoretel VOIP system across multiple sites
  • Managed and supported VEAAM Backups and restores

Confidential, Carrollton, TX

Managed Services Specialist


  • Managed Services Specialist is responsible for resolving incoming technical telephone requests, service desk tickets, and email requests, for technical assistance on a wide variety of hardware and software applications.
  • Consistent customer care, quality standards, and reporting requirements are core competencies of the position.
  • Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Managed Services Specialist role as well as the ability to multitask.
  • Acted as the Systems Administrator for all client companies ~12 total.
  • Monitored network devices
  • Troubleshot and repaired windows servers
  • Administered accounts, Exchange, Active Directory, etc.
  • Performed system updates and maintenance
  • Managed remote servers host running Hyper-v or VMware ESXI
  • Configured voip phones, network printers

Confidential, Dallas, TX

Sr. Tech Support Rep


  • Provided technical support for Confidential employees nationwide for hardware and over 900 business applications in an enterprise environment.
  • Provided first call resolution for 90% of incoming calls for all hardware and software related issues
  • Performed new hire account creation in active directory and MS exchange
  • Assigned and installed applications via SCCM
  • Performed monthly McAfee repairs and updates for PCI compliance
  • Participated in bridge calls for business, impacting IT related outages
  • Supported over 800 applications

Confidential, Dallas, TX

Sr. Helpdesk Support Analyst


  • Provided expert support to end-users for PC, service or mainframe applications, and hardware of complex networking and hospital/health applications in an enterprise environment.
  • Provided excellent technical and customer support for hardware and software related issues
  • Updated and maintained the Helpdesk Knowledge Base with pertinent technical documents
  • Maintained call stats related to Time On Call, Calls Handled and Customer feedback

Confidential, Morgan City, LA

Remote Operated Vehicles Technician


  • Responsibilities included operating ROV's in a safe and efficient manner. Maintained and repaired all electronic, electrical systems, and sub-systems associated with Remotely Operated Vehicles including component repair, replacement, and troubleshooting.
  • Completed intensive sixteen-week program with top grades
  • Troubleshot and repaired fiber optic cabling
  • Configured and maintained system cameras and video recording devices
  • Maintained and troubleshot 480,120 and 24 volt electrical systems.
  • Maintained hydraulics system and tools
  • Operated and maintained computer control systems and software

Confidential, Coppell, TX

Sr. Help Desk Analyst


  • Provided technical support for all internal employees for both hardware and software needs related to the Cash Logistics industry.
  • Created and maintained employee's Active Directory and MS Exchange accounts.
  • Used multiple ticketing systems to log all calls.
  • Assisted Desktop support team with migration to Windows 7
  • Basic pc repair, replace hard drives, Laptop keyboards etc.
  • Updated and maintained the Helpdesk Knowledge Base technical documents
  • Assisted with Lotus Notes migration to MS Exchange
  • Created and maintained user Active Directory accounts and permissions
  • Created and maintained user Microsoft Exchange accounts
  • Recorded support incidents in Remedy ticket system
  • Setup and installed network printers, scanners and projectors and managed permissions.
  • Added and removed workstations from the Active Directory and managed domain access

Confidential, Lewisville/Dallas TX

Verizon Wireless- Helpdesk Support Technician


  • Provided technical support for all internal employees for both hardware and software needs.
  • Reset passwords for billing systems
  • Handled an average of 40 calls per day
  • Reported and logged all troubleshooting calls in Remedy/Magic Ticket system

Confidential, Dallas, TX

Fiber Customer Support Analyst/Team Lead


  • Provided customer technical support for the Verizon FIOS FTTP network for TV, Telephone, and Broadband services.
  • Answered escalated customer calls in a supervisory role for problem resolution.
  • Provided team members with technical and customer service related support.
  • Acted in Supervisory role and resolved customer escalations
  • Answered fiber support analyst questions concerning approach towards trouble resolution
  • Resolved trouble with equipment setup and assisted in router configuration
  • Configured Motorola cable box and TV settings for optimal picture and sound quality
  • Talk customers through home entertainment connection and setup
  • Used remote access to telephone switching equipment to change calling features

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