SKILLS:
Linux, Microsoft PowerShell, MS Word, Excel, MS Office, Microsoft Remote Connection, Cmd.exe, FL Red hat Changes and DHP, VMware VSphere Client, Putty, FileZilla, Quick base, Thin Client, Notepad ++, VNC Viewer, Avaya One X Communicator, ESRI, Python, Database
TECHNICAL EXPERIENCE:
Confidential, Herdon, VA
Windows 10 Team Lead
Responsibilities:
- 3 years’ experience with Enterprise Level Windows 7/10
- Experience with local AD and GPO’s. Experience with Azure AD and ADFS.
- In Depth Experience with Windows 7/10 imaging
- Experience with SCCM, MDT, Task List, and USMT
- Experience with Windows 10 Life cycle management
- Experience with desktop migration and asset replacement
- Troubleshoot and resolve technical issues with Windows 10.
- Provide next day support for user community and resolve any migration related to Windows 10.
- Experience with PowerShell
- Works effectively with project stakeholders, directors, manager, and schedule users.
- Effectively escalate any risk or quality issues to the Delivery Manager.
- Provide excellent customer service to all employees and contractors.
- Provide process improvement feedback to continually improve deployment activities.
Confidential, Chevy Chase, MD
Windows 10 Migration Technician/Deployment Tech/Team lead
Responsibilities:
- More than 1 + years of experience with Enterprise Level Windows 7/10 operating systems
- Wide scope of Experience with Windows 7/10 imaging
- Knowledgeable with desktop migration and asset replacement
- Experience with SCCM, MDT, Task List, and USMT
- Exposure of Windows 10 Life cycle management, Office 365, Local AD and ADF’s, Azure AD and ADFS.
- Troubleshooted technical issues with Windows 10
- Provided technical support for user community related to Windows 10
- Worked effectively with project stakeholders, managers, and schedule users
- Provided excellent customer service to all employees and contractors
- Provided process improvement feedback to continually improve deployment activities
Confidential, Hanover, PA
PC Technician/Team lead
Responsibilities:
- Experience performing a Windows 7 to 10 migration
- Minimum of four years of experience in the technological industry
- Troubleshooted technical issues with Windows 10
- Provided excellent customer service to all employees and contractors
Confidential, York, PA
PC Technician/Team lead
Responsibilities:
- Installed and configured windows 10 hardware systems and below sub - systems
- Prepared detail and technical documentation for maintaining Wellspan compliances
- Maintained Wellspan existing production standards systems
- Monitored basic system health indicators with doctors/nurses while keeping HIPA and Wellspan compliance
- Installed and configures operating systems and utilities
- Maintained e-mail and Web servers
- Interacted with vendors through program implementation, maintenance, and up keeping of HIPA/Wellspan protocol
Confidential, Camp Hill, PA
Conversion Technician
Responsibilities:
- Image machines remotely and directly from the server (hands on if machine had an issue being imaged remotely)
- Superior knowledge of Microsoft SQL Server, Microsoft PowerShell, Cmd.exe, and Remote Desktop Connection (Windows Operating System)
- Obtained Knowledge of new and existing programming languages such as FL Red hat changes/ FL Red hat DHP along with other software such as Notepad ++ and VSphere databases
- Strong knowledge of Windows and Linux operating systems and ITSM
- Superior Knowledge of VMware VSphere Client, Putty, FileZilla, Quick base and Thin Client installation CD Systems for US/Canada/Europe stores
- Advanced knowledge of VNC viewer, Avaya One X-Communicator
- Provided technical analysis of problems associated with system data flow for multiple POS systems and communication platforms Worldwide including France and the Netherlands
- Acquired experience using standard desktop PC applications such as MS Teams, MS Word, MS Excel, MS Remote Desktop Connection
- Coordinate effectively with other team members to solve problems, support the implementation of computer systems and resolution of store problems.
- Analyze, document and provide recommendations for efficient resolution of business needs
- Experience with installation, modification, and/or repair of Point of Sale hardware and software
- Provided training to new and existing associates
Confidential, Sunnyvale, California
Remote Service Technician
Responsibilities:
- Advanced Knowledge of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
- Determined scope of customer issue in an effective and professional manner
- Adhere to quality standards determined by company and client
- Maintain high level of customer satisfaction with focus on first call resolution
- Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs
