Windows 10 Team Lead Resume Herdon, VA - Hire IT People

SKILLS:

Linux, Microsoft PowerShell, MS Word, Excel, MS Office, Microsoft Remote Connection, Cmd.exe, FL Red hat Changes and DHP, VMware VSphere Client, Putty, FileZilla, Quick base, Thin Client, Notepad ++, VNC Viewer, Avaya One X Communicator, ESRI, Python, Database

TECHNICAL EXPERIENCE:

Confidential, Herdon, VA

Windows 10 Team Lead

Responsibilities:

3 years’ experience with Enterprise Level Windows 7/10
Experience with local AD and GPO’s. Experience with Azure AD and ADFS.
In Depth Experience with Windows 7/10 imaging
Experience with SCCM, MDT, Task List, and USMT
Experience with Windows 10 Life cycle management
Experience with desktop migration and asset replacement
Troubleshoot and resolve technical issues with Windows 10.
Provide next day support for user community and resolve any migration related to Windows 10.
Experience with PowerShell
Works effectively with project stakeholders, directors, manager, and schedule users.
Effectively escalate any risk or quality issues to the Delivery Manager.
Provide excellent customer service to all employees and contractors.
Provide process improvement feedback to continually improve deployment activities.

Confidential, Chevy Chase, MD

Windows 10 Migration Technician/Deployment Tech/Team lead

Responsibilities:

More than 1 + years of experience with Enterprise Level Windows 7/10 operating systems
Wide scope of Experience with Windows 7/10 imaging
Knowledgeable with desktop migration and asset replacement
Experience with SCCM, MDT, Task List, and USMT
Exposure of Windows 10 Life cycle management, Office 365, Local AD and ADF’s, Azure AD and ADFS.
Troubleshooted technical issues with Windows 10
Provided technical support for user community related to Windows 10
Worked effectively with project stakeholders, managers, and schedule users
Provided excellent customer service to all employees and contractors
Provided process improvement feedback to continually improve deployment activities

Confidential, Hanover, PA

PC Technician/Team lead

Responsibilities:

Experience performing a Windows 7 to 10 migration
Minimum of four years of experience in the technological industry
Troubleshooted technical issues with Windows 10
Provided excellent customer service to all employees and contractors

Confidential, York, PA

PC Technician/Team lead

Responsibilities:

Installed and configured windows 10 hardware systems and below sub - systems
Prepared detail and technical documentation for maintaining Wellspan compliances
Maintained Wellspan existing production standards systems
Monitored basic system health indicators with doctors/nurses while keeping HIPA and Wellspan compliance
Installed and configures operating systems and utilities
Maintained e-mail and Web servers
Interacted with vendors through program implementation, maintenance, and up keeping of HIPA/Wellspan protocol

Confidential, Camp Hill, PA

Conversion Technician

Responsibilities:

Image machines remotely and directly from the server (hands on if machine had an issue being imaged remotely)
Superior knowledge of Microsoft SQL Server, Microsoft PowerShell, Cmd.exe, and Remote Desktop Connection (Windows Operating System)
Obtained Knowledge of new and existing programming languages such as FL Red hat changes/ FL Red hat DHP along with other software such as Notepad ++ and VSphere databases
Strong knowledge of Windows and Linux operating systems and ITSM
Superior Knowledge of VMware VSphere Client, Putty, FileZilla, Quick base and Thin Client installation CD Systems for US/Canada/Europe stores
Advanced knowledge of VNC viewer, Avaya One X-Communicator
Provided technical analysis of problems associated with system data flow for multiple POS systems and communication platforms Worldwide including France and the Netherlands
Acquired experience using standard desktop PC applications such as MS Teams, MS Word, MS Excel, MS Remote Desktop Connection
Coordinate effectively with other team members to solve problems, support the implementation of computer systems and resolution of store problems.
Analyze, document and provide recommendations for efficient resolution of business needs
Experience with installation, modification, and/or repair of Point of Sale hardware and software
Provided training to new and existing associates

Confidential, Sunnyvale, California

Remote Service Technician

Responsibilities:

Advanced Knowledge of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
Determined scope of customer issue in an effective and professional manner
Adhere to quality standards determined by company and client
Maintain high level of customer satisfaction with focus on first call resolution
Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs

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Windows 10 Team Lead Resume

Herdon, VA

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