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Windows 10 Team Lead Resume

Herdon, VA

SKILLS:

Linux, Microsoft PowerShell, MS Word, Excel, MS Office, Microsoft Remote Connection, Cmd.exe, FL Red hat Changes and DHP, VMware VSphere Client, Putty, FileZilla, Quick base, Thin Client, Notepad ++, VNC Viewer, Avaya One X Communicator, ESRI, Python, Database

TECHNICAL EXPERIENCE:

Confidential, Herdon, VA

Windows 10 Team Lead

Responsibilities:

  • 3 years’ experience with Enterprise Level Windows 7/10
  • Experience with local AD and GPO’s. Experience with Azure AD and ADFS.
  • In Depth Experience with Windows 7/10 imaging
  • Experience with SCCM, MDT, Task List, and USMT
  • Experience with Windows 10 Life cycle management
  • Experience with desktop migration and asset replacement
  • Troubleshoot and resolve technical issues with Windows 10.
  • Provide next day support for user community and resolve any migration related to Windows 10.
  • Experience with PowerShell
  • Works effectively with project stakeholders, directors, manager, and schedule users.
  • Effectively escalate any risk or quality issues to the Delivery Manager.
  • Provide excellent customer service to all employees and contractors.
  • Provide process improvement feedback to continually improve deployment activities.

Confidential, Chevy Chase, MD

Windows 10 Migration Technician/Deployment Tech/Team lead

Responsibilities:

  • More than 1 + years of experience with Enterprise Level Windows 7/10 operating systems
  • Wide scope of Experience with Windows 7/10 imaging
  • Knowledgeable with desktop migration and asset replacement
  • Experience with SCCM, MDT, Task List, and USMT
  • Exposure of Windows 10 Life cycle management, Office 365, Local AD and ADF’s, Azure AD and ADFS.
  • Troubleshooted technical issues with Windows 10
  • Provided technical support for user community related to Windows 10
  • Worked effectively with project stakeholders, managers, and schedule users
  • Provided excellent customer service to all employees and contractors
  • Provided process improvement feedback to continually improve deployment activities

Confidential, Hanover, PA

PC Technician/Team lead

Responsibilities:

  • Experience performing a Windows 7 to 10 migration
  • Minimum of four years of experience in the technological industry
  • Troubleshooted technical issues with Windows 10
  • Provided excellent customer service to all employees and contractors

Confidential, York, PA

PC Technician/Team lead

Responsibilities:

  • Installed and configured windows 10 hardware systems and below sub - systems
  • Prepared detail and technical documentation for maintaining Wellspan compliances
  • Maintained Wellspan existing production standards systems
  • Monitored basic system health indicators with doctors/nurses while keeping HIPA and Wellspan compliance
  • Installed and configures operating systems and utilities
  • Maintained e-mail and Web servers
  • Interacted with vendors through program implementation, maintenance, and up keeping of HIPA/Wellspan protocol

Confidential, Camp Hill, PA

Conversion Technician

Responsibilities:

  • Image machines remotely and directly from the server (hands on if machine had an issue being imaged remotely)
  • Superior knowledge of Microsoft SQL Server, Microsoft PowerShell, Cmd.exe, and Remote Desktop Connection (Windows Operating System)
  • Obtained Knowledge of new and existing programming languages such as FL Red hat changes/ FL Red hat DHP along with other software such as Notepad ++ and VSphere databases
  • Strong knowledge of Windows and Linux operating systems and ITSM
  • Superior Knowledge of VMware VSphere Client, Putty, FileZilla, Quick base and Thin Client installation CD Systems for US/Canada/Europe stores
  • Advanced knowledge of VNC viewer, Avaya One X-Communicator
  • Provided technical analysis of problems associated with system data flow for multiple POS systems and communication platforms Worldwide including France and the Netherlands
  • Acquired experience using standard desktop PC applications such as MS Teams, MS Word, MS Excel, MS Remote Desktop Connection
  • Coordinate effectively with other team members to solve problems, support the implementation of computer systems and resolution of store problems.
  • Analyze, document and provide recommendations for efficient resolution of business needs
  • Experience with installation, modification, and/or repair of Point of Sale hardware and software
  • Provided training to new and existing associates

Confidential, Sunnyvale, California

Remote Service Technician

Responsibilities:

  • Advanced Knowledge of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding)
  • Determined scope of customer issue in an effective and professional manner
  • Adhere to quality standards determined by company and client
  • Maintain high level of customer satisfaction with focus on first call resolution
  • Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs

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