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Help Desk Specialist Resume

Largo, MD

SUMMARY:

  • I always have and maintain a positive attitude.
  • My leadership skills and interpersonal relations with others have always been my priorities in life, regardless of the task.
  • From the captain of my soccer teams, to coaching, to supervising and supporting others, my interactions with my co - workers have always been exceptional.
  • My kindness, joviality and the ability to help others have always made me “the man”.
  • Excellent Customer Service Skills, Strong Analytical, Troubleshooting and Problem-solving Skills
  • Very Reliable and Dependable, great Empathizer with the Customer Needs, Communicates very well with Customers. Work Onsite and Remotely
  • Proficient with Windows Operating systems, System Migration, Active Directory, MS Office. Used Remedy, Service Now, Maximo, verbal and Written communication skills.
  • Exceptional Organizational skills, Customer Focused and Able to prioritize workload and Multi-task to meet deadlines.
  • Ability to effectively and efficiently produce superior results both independently and with a team.
  • Excellent Knowledge on Desktop and Laptop Troubleshooting.
  • Expertise in troubleshooting hardware and operating system related issues for Desktops and Laptops
  • Excellent troubleshooting skills on Windows operating systems, desktop applications, LAN troubleshooting.
  • Expertise in installing, configuring and troubleshooting printers, plotters.
  • Expertise in Trouble shooting and configuring Remote access, VPN, Wireless routers, Cable modem, Telecom and VOIP.
  • Work with UnitedLex inventory Forensic team expert using Maximo
  • Experience supporting remote customers via SCCM
  • Experience with ServiceNow and Maximo
  • Knowledge of VPN Troubleshooting
  • Experience with troubleshooting peripherals, dual/triple monitor set ups, network and local printers, great experience in Inventory.
  • Strong working knowledge and troubleshooting of MS Office products.
  • Networking troubleshooting skills,
  • Experience with Active Directory; password resets/unlocks/OU moves
  • Experience with troubleshooting Windows 7, 10.
  • Experience (FOOTPRINTS)
  • Experience with desktop support, imaging, and deployments
  • Experience supporting remote customers via SCCM
  • Experience with ServiceNow and Maximo ticketing system
  • Knowledge of VPN Troubleshooting
  • Experience with troubleshooting peripherals, dual/triple monitor set ups, network and local printers, great experience in Inventory.
  • Strong working knowledge and troubleshooting of MS Office products.
  • Networking troubleshooting skills,
  • Experience with Active Directory; password resets/unlocks/OU moves
  • Experience with troubleshooting Windows 7, 10.
  • Experience with ServiceNow ticketing system. (FOOTPRINTS)
  • Experience with desktop support, imaging, and deployments
  • Ability to interact with customers of all levels
  • Self-motivated and take ownership of tasks assigned
  • Team player and work well with co-workers
  • Conference Room support, setting up projectors, use of smartboards
  • Video teleconference support.
  • To include connecting calls.
  • Connecting laptops to smart boards and assisting with displaying content
  • Install, repair, troubleshoot PCs for home offices and small businesses.
  • Install and reimage computers to the business specifications, install print server and wireless printers from phones, wireless laptops and workstations.

PROFESSIONAL EXPERIENCE:

Confidential, Largo, MD

Help Desk Specialist

Responsibilities:

  • Upgrade Pc’s and laptops to Win7 from Win XP and also updated BIOS and added RAM using thumb drive while mapping to the network. Created computer name into active directory (AD), removed and also moved Upgraded PC name to the correct group (OU). Troubleshoot VPN and PKI issues
  • Installed and or mapped local and network printers, Installed, configured, managed and troubleshoot software and other peripherals. Remotely connected to users through Dame ware for troubleshooting network connectivity, Outlook configuration, and other system malfunctions
  • Provided technical support to customers via telephone, email and through tickets. Analyzed and troubleshot software and hardware issues. Documented process and procedures to optimize performance.
  • Ran back ups and restored files before and after system migration. Make sure that end users can access encrypted mails, installed local and Network printers. Created help desk documentation with step by step instructions on problem resolving techniques
  • Worked on AR System User for TTS, MAXIMO, CADM, MTA, COMTRAC, SVP and NETTOOLS.
  • Did log administration to detect system errors. Troubleshoot our Advanced Confidential Digital Voice Services (CDV). Liaised with Sun Support on hardware issues where necessary. Took turns for 24/ week end production support.

Confidential

Senior Technical Specialist

Responsibilities:

  • Provided technical support to Branch Network and Infrastructure
  • Ensure a pleasant and efficient environment for customers and coworkers
  • Provided preventive maintenance and troubleshoot all technical equipment including computers, scanners, large format printers and inner store server.
  • Responsible for intergrading Confidential + Confidential ’s Point of Sale system and d Confidential bases, also responsible for the inventory system.

Confidential

Assistant Hardware Manager

Responsibilities:

  • Repaired laptops, desktops, Windows and Macs, scanners, and printers
  • Provide technical support to users and clients regarding software and hardware problems. Responsible for the store inventory
  • Analyze and troubleshoot hardware & software issues and train staff on maintaining a network.

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