We provide IT Staff Augmentation Services!

Desktop Support Analyst Resume

PROFESSIONAL SUMMARY:

  • Experienced Office 365 Administration analyst with 15 years of demonstrated ability in high volume systems support.
  • Experience with cloud support and currently working on cloud s.
  • My most recent projects have all be short term contract positions.
  • Please keep this in mind when looking at the dates and multiple company moves.

TECHNICAL SKILLS:

  • Active Directory
  • Microsoft Office 2000 2016
  • Lotus notes 6.5/7/8
  • Remote application LogMeIn, Team Viewer Administration
  • Active Directory Support
  • Cisco VPN Support iPhone/Android support
  • Windows migration & upgrade
  • Inventory Control
  • Desktop/End: user support
  • Conferencing Equipment Setup
  • Network Hardware installation
  • Software update Service
  • Terminal/Citrix Server Support
  • Office 365 Support/Migration
  • SharePoint Administration
  • LYNC/Skype for Business
  • OneDrive for Business
  • Azure Active Directory
  • Windows 7/8
  • 2016 server administration
  • Exchange Administration 2003 2016
  • Exchange 2007/2016/Online Migration/ Pst Migration
  • SharePoint Online Admin
  • OneDrive Support
  • SharePoint Teams Support
  • PowerShell
  • ADFS support and Install

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Analyst

Responsibilities:

  • Exchange /Online Office 365 Migration/ Pst Migration
  • Supported Exchange administration for customers 35,000 user migrations
  • Exchange MAPI Migration
  • SharePoint Support/site creation
  • PowerShell Scripting (light)
  • Office 365 Administration
  • OneDrive Support
  • Exchange Online Support
  • Exchange Administration
  • SharePoint Online Admin
  • OneDrive Support
  • SharePoint Teams Support
  • Skype for business
  • Intune/compliance management
  • Teams

Confidential

Desktop Support Analyst

Responsibilities:

  • Exchange /Online Office 365 Migration/ Pst Migration
  • Supported Exchange administration for customers, 000 user migrations
  • Exchange MAPI Migration
  • SharePoint Support/site creation
  • Office 365/Troubleshooting/Setup
  • Office 365 Administration
  • OneDrive Support
  • Exchange Online Support
  • Exchange Administration
  • SharePoint Online Admin
  • OneDrive Support
  • SharePoint Teams Support
  • PowerShell scripting automation
  • LYNC/Skype for Business
  • Office 365/ProPlus and all suite support

Confidential

Desktop Support Analyst

Responsibilities:

  • SharePoint Support/site creation
  • Office 365/Troubleshooting and support
  • OneDrive Support
  • Exchange Online Support
  • Exchange /Online Office 365 Migration/ Pst Migration
  • Supported Exchange administration for customers 50,000 user migrations
  • Exchange MAPI Migration

Confidential

Systems Support Analyst

Responsibilities:

  • Provided desktop and remote support
  • Konico and Xerox Printer Support
  • Used and supported Windows 7/8/10
  • Provided Executive support
  • Cisco VPN troubleshooting
  • Exchange Administration
  • Exchange 2007/2016/Online Migration/ Pst Migration
  • SharePoint Online Admin
  • OneDrive Support
  • SharePoint Teams Support
  • PowerShell Windows server support
  • Office 365 Support
  • Skype for business and OneDrive Support

Confidential, The Woodlands, TX

IT specialist

Responsibilities:

  • Provided desktop and remote support to over 10,000 end - users
  • Troubleshooting Technical Problems and resolving issue quickly using
  • Provided asset management support
  • Used and supported Windows 7/8/10
  • Provided Executive support
  • Cisco VPN troubleshooting
  • LYNC/Skype for Business
  • OneDrive for Business
  • Windows server support
  • Konico and Xerox Printer Support

Confidential

IT specialist

Responsibilities:

  • Citrix Administration
  • Remote access through VPN and Citrix
  • Provided Executive support
  • Cisco VPN troubleshooting
  • Installed and supported Exchange Server
  • Skype for Business
  • Active Directory Support/Group Creation/permissions
  • Windows server support
  • Exchange 2007/2016/Online Migration/ Pst Migration
  • SharePoint Online Admin
  • OneDrive Support
  • SharePoint Teams Support
  • PowerShell

Confidential, Houston, TX

Team Lead

Responsibilities:

  • Provided desktop and remote support
  • Exchange 2013 Migration to O of 1000 users
  • Windows Server 2003/2012 Administration
  • Provided server support and maintenance
  • Supported off sight clients through remote support
  • Used and supported Windows 7/8 and MS Office 2010/2013
  • Office 365 Support
  • Skype for business
  • Konico and Xerox Printer Support
  • Remote access through VPN and Citrix
  • Cisco VPN troubleshooting
  • Active Directory Support/Group Creation/permissions
  • Exchange 2007/2016/Online Migration/ Pst Migration
  • SharePoint Online Admin
  • OneDrive Support
  • SharePoint Teams Support
  • PowerShell

Confidential, Houston, TX

Network Support and Desktop Support Analyst

Responsibilities:

  • Provided desktop and remote support to over 10,000 end-users
  • Exchange Administration
  • Active Directory Support/Group Creation/permissions
  • Provided server support and maintenance
  • Provided asset management support
  • Supported off sight clients through remote support
  • Used and supported Windows 7/8 and MS Office 2010
  • Remote access through VPN and Citrix
  • Used Active Directory to perform password resets

Confidential

IT Specialist

Responsibilities:

  • Supported network of 125 computers nation wide
  • Installed and supported SQL Server
  • Installed and supported Exchange Server
  • Installed and supported Windows Server Enterprise
  • Remote desktop support for 40 local and 125 nationwide clients
  • Provided special support for Executive VIPs
  • Supported PDA’s Black Berry, Palm Pilot and Pocket PC
  • Tier II-III support
  • Provided desktop support to financial brokers
  • Provided remote support to hundreds of clients
  • Supported Windows 7 and MS Office 2007
  • Provided desktop support and network support for multiple clients
  • Provided application support and Citrix support
  • Installed and setup small localized networks for schools and lab environments
  • Upgraded servers Installed computers and servers for specific clients

Confidential, Riverside, CA

Desktop Support/Lease Roll Project Manager

Responsibilities:

  • Provided comprehensive remote and onsite support for In-house employees including Tier-II support for Desktop and LAN/WAN
  • Provided Project Management for lease roll of over 10,000+ Computers
  • Lead team of 10-20 for replacement of PCs on the desktop level at numerous faculties
  • Recognized for outstanding quality of customer service with numerous customer-support s and personal commendation from clients
  • Provided desktop support for SBC/ Confidential all over Southern California
  • Utilized Ghost imaging/multicasting
  • Provided leadership and mentoring to staff
  • Standard Desktop duties such as PC maintenance and repair
  • Supported PDA’s Black Berry, Palm Pilot and Pocket PC
  • Executive support

Confidential, CA

IT Specialist

Responsibilities:

  • Supported network of 125 computers nation wide
  • Upgraded LAN from NT environment to Windows 2000
  • Installed and supported SQL Server
  • Installed and supported Exchange Server 5.5
  • Installed and supported Windows 2000 Server Enterprise
  • Remote desktop support for 40 local and 125 nationwide clients
  • Provided special support for Executive VIPs
  • Supported PDA’s Black Berry, Palm Pilot and Pocket PC

Hire Now