PROFESSIONAL SUMMARY:

• Experienced Office 365 Administration analyst with 15 years of demonstrated ability in high volume systems support.
• Experience with cloud support and currently working on cloud s.
• My most recent projects have all be short term contract positions.
• Please keep this in mind when looking at the dates and multiple company moves.

TECHNICAL SKILLS:

• Active Directory
• Microsoft Office 2000 2016
• Lotus notes 6.5/7/8
• Remote application LogMeIn, Team Viewer Administration
• Active Directory Support
• Cisco VPN Support iPhone/Android support
• Windows migration & upgrade
• Inventory Control
• Desktop/End: user support
• Conferencing Equipment Setup
• Network Hardware installation
• Software update Service
• Terminal/Citrix Server Support
• Office 365 Support/Migration
• SharePoint Administration
• LYNC/Skype for Business
• OneDrive for Business
• Azure Active Directory
• Windows 7/8
• 2016 server administration
• Exchange Administration 2003 2016
• Exchange 2007/2016/Online Migration/ Pst Migration
• SharePoint Online Admin
• OneDrive Support
• SharePoint Teams Support
• PowerShell
• ADFS support and Install

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Exchange /Online Office 365 Migration/ Pst Migration
• Supported Exchange administration for customers 35,000 user migrations
• Exchange MAPI Migration
• SharePoint Support/site creation
• PowerShell Scripting (light)
• Office 365 Administration
• OneDrive Support
• Exchange Online Support
• Exchange Administration
• SharePoint Online Admin
• OneDrive Support
• SharePoint Teams Support
• Skype for business
• Intune/compliance management
• Teams

Confidential

Responsibilities:

• Exchange /Online Office 365 Migration/ Pst Migration
• Supported Exchange administration for customers, 000 user migrations
• Exchange MAPI Migration
• SharePoint Support/site creation
• Office 365/Troubleshooting/Setup
• Office 365 Administration
• OneDrive Support
• Exchange Online Support
• Exchange Administration
• SharePoint Online Admin
• OneDrive Support
• SharePoint Teams Support
• PowerShell scripting automation
• LYNC/Skype for Business
• Office 365/ProPlus and all suite support

Confidential

Responsibilities:

• SharePoint Support/site creation
• Office 365/Troubleshooting and support
• OneDrive Support
• Exchange Online Support
• Exchange /Online Office 365 Migration/ Pst Migration
• Supported Exchange administration for customers 50,000 user migrations
• Exchange MAPI Migration

Confidential

Systems Support Analyst

Responsibilities:

• Provided desktop and remote support
• Konico and Xerox Printer Support
• Used and supported Windows 7/8/10
• Provided Executive support
• Cisco VPN troubleshooting
• Exchange Administration
• Exchange 2007/2016/Online Migration/ Pst Migration
• SharePoint Online Admin
• OneDrive Support
• SharePoint Teams Support
• PowerShell Windows server support
• Office 365 Support
• Skype for business and OneDrive Support

Confidential, The Woodlands, TX

IT specialist

Responsibilities:

• Provided desktop and remote support to over 10,000 end - users
• Troubleshooting Technical Problems and resolving issue quickly using
• Provided asset management support
• Used and supported Windows 7/8/10
• Provided Executive support
• Cisco VPN troubleshooting
• LYNC/Skype for Business
• OneDrive for Business
• Windows server support
• Konico and Xerox Printer Support

Confidential

IT specialist

Responsibilities:

• Citrix Administration
• Remote access through VPN and Citrix
• Provided Executive support
• Cisco VPN troubleshooting
• Installed and supported Exchange Server
• Skype for Business
• Active Directory Support/Group Creation/permissions
• Windows server support
• Exchange 2007/2016/Online Migration/ Pst Migration
• SharePoint Online Admin
• OneDrive Support
• SharePoint Teams Support
• PowerShell

Confidential, Houston, TX

Team Lead

Responsibilities:

• Provided desktop and remote support
• Exchange 2013 Migration to O of 1000 users
• Windows Server 2003/2012 Administration
• Provided server support and maintenance
• Supported off sight clients through remote support
• Used and supported Windows 7/8 and MS Office 2010/2013
• Office 365 Support
• Skype for business
• Konico and Xerox Printer Support
• Remote access through VPN and Citrix
• Cisco VPN troubleshooting
• Active Directory Support/Group Creation/permissions
• Exchange 2007/2016/Online Migration/ Pst Migration
• SharePoint Online Admin
• OneDrive Support
• SharePoint Teams Support
• PowerShell

Confidential, Houston, TX

Network Support and Desktop Support Analyst

Responsibilities:

• Provided desktop and remote support to over 10,000 end-users
• Exchange Administration
• Active Directory Support/Group Creation/permissions
• Provided server support and maintenance
• Provided asset management support
• Supported off sight clients through remote support
• Used and supported Windows 7/8 and MS Office 2010
• Remote access through VPN and Citrix
• Used Active Directory to perform password resets

Confidential

IT Specialist

Responsibilities:

• Supported network of 125 computers nation wide
• Installed and supported SQL Server
• Installed and supported Exchange Server
• Installed and supported Windows Server Enterprise
• Remote desktop support for 40 local and 125 nationwide clients
• Provided special support for Executive VIPs
• Supported PDA’s Black Berry, Palm Pilot and Pocket PC
• Tier II-III support
• Provided desktop support to financial brokers
• Provided remote support to hundreds of clients
• Supported Windows 7 and MS Office 2007
• Provided desktop support and network support for multiple clients
• Provided application support and Citrix support
• Installed and setup small localized networks for schools and lab environments
• Upgraded servers Installed computers and servers for specific clients

Confidential, Riverside, CA

Desktop Support/Lease Roll Project Manager

Responsibilities:

• Provided comprehensive remote and onsite support for In-house employees including Tier-II support for Desktop and LAN/WAN
• Provided Project Management for lease roll of over 10,000+ Computers
• Lead team of 10-20 for replacement of PCs on the desktop level at numerous faculties
• Recognized for outstanding quality of customer service with numerous customer-support s and personal commendation from clients
• Provided desktop support for SBC/ Confidential all over Southern California
• Utilized Ghost imaging/multicasting
• Provided leadership and mentoring to staff
• Standard Desktop duties such as PC maintenance and repair
• Supported PDA’s Black Berry, Palm Pilot and Pocket PC
• Executive support

Confidential, CA

IT Specialist

Responsibilities:

• Supported network of 125 computers nation wide
• Upgraded LAN from NT environment to Windows 2000
• Installed and supported SQL Server
• Installed and supported Exchange Server 5.5
• Installed and supported Windows 2000 Server Enterprise
• Remote desktop support for 40 local and 125 nationwide clients
• Provided special support for Executive VIPs
• Supported PDA’s Black Berry, Palm Pilot and Pocket PC