Salesforce Administrator Resume

SUMMARY

Customer service focused in Technical Support Specialist with 9 years career experience in Help Desk Environments. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibits excellent organizational and problem - solving skills. Works well in team environments and displays strong work ethic.

TECHNICAL SKILLS

CRM (Salesforce)
MS Office

PROFESSIONAL EXPERIENCE

Salesforce Administrator

Confidential

Responsibilities:

Assist by making change recommendations, technology research and assessments to identify Salesforce solutions for best strategic, functional, and technical fit
Create profiles and permissions documentation, governance framework, data mapping, and reporting and dashboard building
Customize Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards
Provide great customer support for the Salesforce platform
Escalate process change requests, system enhancements or any other related requests through relevant mechanisms for approval / prioritization
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials
Manage operational requests and troubleshoot issues, working with diverse user groups
Provide high quality support via both email and ticket system
Manage mass imports and exports of data
Act as the primary point of contact for Salesforce users
Create and maintain system documentation for fields, processes and workflows

Onsite Sales Representative

Confidential

Responsibilities:

Presented, promoted and sold products and services using solid arguments to existing and prospective customers.
Established, developed and maintained positive business and customer relationships.
Reached out to customer leads through cold calling and emailing.

Onsite Technical Support

Confidential

Responsibilities:

Installing & configuring & troubleshooting: (HP & DELL PC’s, HP Printers, Scanners, ATM card printer, PINPAD).
Network configurations for NCB domain

Help Desk Services

Confidential

Responsibilities:

Provide technical support in all NCB branches Solving hardware & software problem
E-MAIL configuration with MS Exchange Server
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