SUMMARY:

Over 20 years of progressively greater responsibilities as a Senior Business Analyst, as well as a QA Analyst, Data Analyst, Change Management Coordinator, Project Manager/ Coordinator and Customer Service. I have experience in all aspects of conversions including data validation, requirements and technical documentation, creating test plans, project management and Customer Support. I have worked in the Telecommunication, Financial and Health Insurance industries.

SKILL HIGHLIGHTS:

• Agile/Waterfall Methodology SDLC
• SharePoint MS Dynamic - CRM (SalesForce)
• Use Cases VoIP
• AS/400 Visio, Excel
• Clear Quest, Primavera, Team Play Traceability Matrix
• Billing Systems (Kenan,DPI,CBSS,CRIS,Amdocs) Siebel Ordering System
• Global Investment Management System Oracle, DB2, SQL
• Quality Center Analytical
• Genelco (AS/400) Life70
• MS Office, Lotus Notes, Gap Analysis

EXPERIENCE:

International Systems Tech.

Confidential

Responsibilities:

• Documented and m apped business requirements to technical documentation to identify missing requirements and/or gaps, created traceability matrix and context diagrams in Visio
• Responsible for managing Issues/Risks
• Created workflow for new and existing business processes

Confidential

Responsibilities:

• Analyze requirements for billing table updates and enhancements for target billing system.
• Provided new product support by assisting with creation of requirements, table build and test plans
• Review data from product database to ensure customers are billing correctly
• Support unit, Stest and UAT
• Analyze Remedy ticket issues and provide solution to correct
• Created SQL queries to extract data from AS400 for analysis and test support

Confidential

State and Federal Tariff Analysis - Products & Services

Responsibilities:

• Reviewed and documented issues from tariffed reviews of new Products and Services
• Analyze and validate customer data before and after conversion to new billing system
• Assisted in creation of requirements after the analysis of State and Federal Tariffs supporting new product/services.
• Created test plans for new table entries
• Worked with internal customers to determine data requirements for application conversion.
• Performed analysis of data conversion rules in source-to-target maps

Confidential

Data Mapper

Responsibilities:

• Conducted Data mapping for products and services from source Confidential to target DPI Frontier billing system, consulting with internal business customers
• C reate SQL queries for data analysis
• Documented data conversion rules in source-to-target maps for (ETL) developers
• Created Product Workbook for all products/services/bundles/packages. Document requirements and business rules, rates, tariff information for tables and marketing team to review
• Created Visio diagrams of new product flow
• Manage data mapping tasks in project plan and manage risks/issues

Confidential

QA Tester

Responsibilities:

• Met with Business owners to review and document business requirements for data needed for new products and services.
• Created new bundles/packages to ensure converted customer requirements were met
• Participated in data mapping sessions to understand source data ensuring accurate mapping of data to target system.
• Identified gaps and escalated as needed
• Executed SQL queries to review and analyze source data
• Worked with developers during development and unit testing to ensure requirements were met
• Submit data mapping documents to developers via Quality Center tool
• Participated in Systems and Regression testing for SOAC and Billing system
• Created and modified test cases in Quality Center
• Coordinate and updated bill cycle table with updates prior to running bill cycles
• Responsible for bill verification effort for the test team and UAT contact person
• Issued defects in Quality Center

Confidential

Requirements Analyst

Responsibilities:

• Met with business unit to gather and document (service order, directory, financial, billing, collection) business requirements for large conversion project due to acquisition.
• Analyzed current processes and created Visio ‘ As Is ’ and ‘ To Be ’ process flows
• Assist in resolving issues with requirements, including tariff validation, and document results.
• Act as a liaison between business units and IT developers.
• Work with technical team to provide input to the technical requirement document.
• Facilitate requirements gathering meetings and work group sessions.
• Research gaps to obtain additional information for approval.
• Create, track and update test defects as needed in Quality Center

Confidential

Billing Analyst

Responsibilities:

• Conducted interviews and participated in requirements gathering meetings
• Documented business requirements in Excel and created Visio high level process flow for new billing system
• Participated in gap analysis of current billing systems, Saville, Aptis and Delta400
• Participated in researching, interviewing and gap analysis for new external billing system vendors
• Conducted analysis and provided recommendation of new billing system for Confidential

Confidential

Sr Business Analyst consultant

Responsibilities:

• Met with Business owners to document business requirements and processes for SalesForce
• Created Use Cases and Visio flow diagram of ‘ As Is ’ and ‘ To Be ’ processes
• Coordinate changes to existing Products and managed development and design of new products
• Participated and led JAD sessions, co-authored design document
• Maintained SharePoint site for Supplemental Products Project
• Met with Business owners to document business requirements and created Visio process flows
• Created Use Cases
• Supported IT in design of Estimation Tool and provided business rules for development of tool
• Assisted with the creation of business requirements for Aflac Group and mechanizing the handling of electronic enrollment files received from 3 rd party vendors
• Create documentation for Executive presentations
• Liaison between Aflac Group and IT project team
• Assist with of enrollment processing and underwriting tool, Trac-G, to New Business EDS, Marketing Managers, Group Services, Account Services and other groups involved in processing Group Enrollments.
• Provide support and expertise to offshore and on shore testers, including defect resolution
• Documented high level business requirements for ABS SalesForce
• Developed Use Cases and Visio process flows
• Worked with stakeholders to identify performance metrics and Key Performance indicators for dashboard and reporting
• Tracked outstanding action items from meetings to ensure all were completed.
• Worked with Dynamics developer to modify CRM to include ABS business requirements.
• Track deliverables to ensure all for Group insurance had been developed