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Support Engineer Resume

Somerset, NJ

SUMMARY:

8+ years of experience in computer service, support and repair of hardware, software, network and mainframe systems for the business, academic, and personal sectors. Certified VMWare VCA - DCV. Interested in pursuing further for Red Hat Linux, Sonicwall, and Offensive Security.

PROFESSIONAL EXPERIENCE:

Confidential, Somerset, NJ

Support Engineer

Responsibilities:

  • Responsible for deployment and support of client IT infrastructure, including Servers, Workstations, Switches, Routers, Firewalls, WAPs, and production software.
  • Configuration and deployment of new servers into client environments, including migration of Active Directory, DNS, DHCP, Group Policy, Exchange, and File Shares.
  • Manage network equipment, create segregated networks using VLANs, Routing, and NAT policies.
  • Accountable for daily support and documentation of clients and end users totaling 2300 workstations and servers using Kaseya Remote Management tools and ConnectWise PSA.
  • Experience using virtualization with Microsoft Hyper-V.
  • Implementation of VPN solutions (L2TP, Sonicwall Global, Sonicwall Site to Site)
  • Management of service contracts, equipment and installation to new client locations.
  • Responsible to serve as part of an On-Call rotation to ensure 24x7 support to clients.

Confidential, Hackettstown, NJ

Support Technician

Responsibilities:

  • Responsible for approximately 15 clients; supporting Windows XP, Windows 7 workstations, maintaining Active Directory in Server 2003 and 2008R2, managing switches, routers, Sonicwall firewalls.
  • Monitor approximately 400 workstations and servers using Labtech Remote Monitoring and Management Software (RMM ).
  • Experience using virtualization Oracle VirtualBox and VMWare.
  • Work in MySQL to manipulate Labtech d Confidential base and produce reports.
  • Use of VBScript, Windows Batch, and Powershell to automate basic tasks.
  • Responsible for managing client backups and recovery solutions using Storage Craft Shadow Protect imaging software and Intronis Cloud storage.
  • Experience using IGEL thin clients and management software.

Confidential, Atlantic City, NJ

Security Specialist

Responsibilities:

  • Accountable for maintaining operational security and customer safety.
  • Responsible for enforcing federal, state and local laws on casino property.
  • Liaison to divert appropriate work force to ensure proper coverage for all events and incidents.
  • Ensure prompt and accurate filing of incident reports and supporting materials, along with court appearance and testimony when required.

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