Help Desk Support Technician Resume Catonsville, MD - Hire IT People

SUMMARY:

To acquire a position that will allow me to utilize my experience to benefit the company.

TECHNICAL SKILLS:

Software Center / Software center remote control / Microsoft Teams / Skye for business Server / Microsoft Office Packages 365, 2010 and earlier / Active Directory / Microsoft Exchange / ADP / E - Time Software / TCL Report Writing / Microsoft Share Point / Invue, Eclipse Software / Bomgar/ HEAT Ticketing / Service Manager Ticketing System/ RSA console/ Citrix XenApp manager / Attachmate / Microsoft Authenticator Admin / In-Contact Call & Chat Agent / Access Governance System /Citrix Gateway VPN / Citrix Receiver

EMPLOYMENT:

Confidential, Catonsville, MD

Help Desk Support Technician

Responsibilities:

Provide first level support for internal users of all PC/Software related issues (50,000 + users)
Troubleshoot Windows XP, 7, 10 and Window Office packages 2010 / Office 365
Troubleshoot all internally used energy company related software packages
Utilized Active Directory to reset users and passwords
Troubleshoot mobile email issues on cellular devices
RSA Administration / Remote Access Issues
Dispatch issues to second level support teams

Confidential, Woodlawn, MD

Help Desk Support Technician

Responsibilities:

Provide support for desktop and laptop users
Track service calls using HEAT ticketing system
Image new workstations desktop/laptop using GHOST
Troubleshoot Windows Vista, 7, and Window Office packages
Provide technical support via phone, email or in person
Utilized Active Directory to setup/configure/reset users and passwords
Utilized Microsoft Exchange Management Console for email configurations
Provided Hardware support on HP desktop as well as peripherals
Installed/configure/troubleshoot local and network printers

Confidential, Millersville, MD

Helpdesk Technician

Responsibilities:

Provided technical support for approximately 350 shops remotely
Maintained contact informational database using ACT2010 software
Provided remote support using Bomgar software
Tracked daily calls using Tele Support Help Desk 4.1

Confidential, Baltimore, MD

I.T. System Administrator

Responsibilities:

Provided support for 75 local and 300 remote desktop and laptop users
Install/configure/troubleshoot software/hardware for desktop/laptop/printers
Install/configure/troubleshoot Windows 2000/XP/Vista
Install/configure/troubleshoot Microsoft Office 98/2003/2007
Provide technical support remotely via phone, email or remote support program
Administered training and support for on - line meetings and training sessions
Utilized Active Directory to setup/configure/reset users and passwords
Install/configure/troubleshoot users email using Microsoft Outlook
Installed/configure/troubleshoot local and network printers, copiers, scanners and faxes
Utilized Microsoft SharePoint to Configure and Maintain company Intranet Site
Utilized Proprietary software to write user requested reports to assist in information gathering and analysis

Confidential, Sparks, MD

Accounts Payable Administrator

Responsibilities:

Invoice Payment Processing / Daily logging of accounts payable activity
Resolving customer issues (Internal and External)
Monthly payable accruals / Monthly account reconciliation’s with General Ledger
Resolving past due accounts / Tracking un-cashed checks
Posting vouchers for Payment / Inter-Company billing reconciliation

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Help Desk Support Technician Resume

Catonsville, MD

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