SUMMARY:

To acquire a position that will allow me to utilize my experience to benefit the company.

TECHNICAL SKILLS:

Software Center / Software center remote control / Microsoft Teams / Skye for business Server / Microsoft Office Packages 365, 2010 and earlier / Active Directory / Microsoft Exchange / ADP / E - Time Software / TCL Report Writing / Microsoft Share Point / Invue, Eclipse Software / Bomgar/ HEAT Ticketing / Service Manager Ticketing System/ RSA console/ Citrix XenApp manager / Attachmate / Microsoft Authenticator Admin / In-Contact Call & Chat Agent / Access Governance System /Citrix Gateway VPN / Citrix Receiver

EMPLOYMENT:

Confidential, Catonsville, MD

Help Desk Support Technician

Responsibilities:

• Provide first level support for internal users of all PC/Software related issues (50,000 + users)
• Troubleshoot Windows XP, 7, 10 and Window Office packages 2010 / Office 365
• Troubleshoot all internally used energy company related software packages
• Utilized Active Directory to reset users and passwords
• Troubleshoot mobile email issues on cellular devices
• RSA Administration / Remote Access Issues
• Dispatch issues to second level support teams

Confidential, Woodlawn, MD

Help Desk Support Technician

Responsibilities:

• Provide support for desktop and laptop users
• Track service calls using HEAT ticketing system
• Image new workstations desktop/laptop using GHOST
• Troubleshoot Windows Vista, 7, and Window Office packages
• Provide technical support via phone, email or in person
• Utilized Active Directory to setup/configure/reset users and passwords
• Utilized Microsoft Exchange Management Console for email configurations
• Provided Hardware support on HP desktop as well as peripherals
• Installed/configure/troubleshoot local and network printers

Confidential, Millersville, MD

Helpdesk Technician

Responsibilities:

• Provided technical support for approximately 350 shops remotely
• Maintained contact informational database using ACT2010 software
• Provided remote support using Bomgar software
• Tracked daily calls using Tele Support Help Desk 4.1

Confidential, Baltimore, MD

I.T. System Administrator

Responsibilities:

• Provided support for 75 local and 300 remote desktop and laptop users
• Install/configure/troubleshoot software/hardware for desktop/laptop/printers
• Install/configure/troubleshoot Windows 2000/XP/Vista
• Install/configure/troubleshoot Microsoft Office 98/2003/2007
• Provide technical support remotely via phone, email or remote support program
• Administered training and support for on - line meetings and training sessions
• Utilized Active Directory to setup/configure/reset users and passwords
• Install/configure/troubleshoot users email using Microsoft Outlook
• Installed/configure/troubleshoot local and network printers, copiers, scanners and faxes
• Utilized Microsoft SharePoint to Configure and Maintain company Intranet Site
• Utilized Proprietary software to write user requested reports to assist in information gathering and analysis

Confidential, Sparks, MD

Accounts Payable Administrator

Responsibilities:

• Invoice Payment Processing / Daily logging of accounts payable activity
• Resolving customer issues (Internal and External)
• Monthly payable accruals / Monthly account reconciliation’s with General Ledger
• Resolving past due accounts / Tracking un-cashed checks
• Posting vouchers for Payment / Inter-Company billing reconciliation