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Sr.contact Center Technical Specialist Resume

Hagerstown, MD

SUMMARY:

Obtain a full time career position in the I.T Industry. Pay requirement no less the 40,000 annual. Willing to accept entry - level full time positions with room for advancement. Eager to learn and apply knowledge and skills obtain in college courses. I am a strong team player and critical thinker. Outstanding customer service skills, able to explain technical details to the non- technical person.

SKILL:

  • Customer Service
  • Critical Thinking
  • Active Learning
  • Judgment and Decision Making
  • Time Management
  • Computer and Electronics
  • C# OO Programming
  • HTML/CSS/PHP
  • ASP.NET C#
  • JAVA
  • Oracle SQL Programming
  • MySQL Programming
  • Computer Architecture
  • Network Connectivity
  • Analysis and Design O.O.P
  • Windows
  • Microsoft Office
  • Visual Studio
  • Eclipse

EXPERIENCE:

Sr.Contact Center Technical Specialist

Confidential, Hagerstown, Md

Responsibilities:

  • Assist with web site shopping cart and payment page integrations and pay now/ donate web page buttons.
  • Review C#, PHP, REST, SOAP, ASP.Net, JS, XML web code for integration errors with First data’s API requirements for secure processing.
  • Serve as a Web Administrator/Security Administrator for the Business track web site, an online merchant account reporting tool providing web browser diagnostics and support with both products. Provide Customer service.

Operating Room Assistant

Confidential, Hagerstown, Md

Responsibilities:

  • Provide Nursing support in the operating room.
  • Assisting Nurses and surgeons with patient care before during and after surgical procedures.
  • Provide Technical support for equipment and diagnostic instruments before and during procedures.
  • Support Inventory control and cost reduction.

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