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Technician Specialist Resume

New York, NY

SUMMARY:

  • I am an experienced IT Consultant/Desktop Support Specialist/Network installation Specialist with more than 5 years of professional and experience in the industry with various consulting and Confidential 500 companies.
  • Track record of being an effective problem solver.
  • Demonstrated capacity to implement solutions to the organization.
  • Outstanding leadership abilities; able to coordinate and assist in all phases of project - based efforts while managing, motivating, and leading project teams.
  • A team player in all aspects of a project and a proven leader in various projects including procurement and purchasing.

TECHNICAL SKILLS:

Core Competencies: Desktop Support; Networks i.e. LAN and WAN technologies; Microsoft Applications; Data Migration Ghosting Computers; Hardware and Software Maintenance on Laptops & PCs’; Printer Maintenance.

Platforms: Microsoft Windows® 2008 Server, Microsoft Windows® 2003 Server, Microsoft Windows® Vista, Microsoft Windows® XP, Linux (Red Hat) and Mac OS.

Networking: TCP/IP, Novell, DECnet, Banyan, ISO/OSI, IPX/SPX, DNS, DDNS, DHCP, HTTP, WINS, AppleTalk, SNA, Ethernet, Cisco, Security, Apache Server, Active Directory, CAT5 Cabling, Patching, Token Ring, VOIP,FDDI, VPN, and SSH.

Languages: WSH Shell Scripting.

Tools: Active Kill Disk for Dos 4.1, Hiren 9.3, Dario’s Boot and Nuke 1.0.7, ERD Commander 2005LAN Manager, Norton Firewall and GhostCast Server 11.0, McAfee/Norton Virus Protection Utilities, HP Snort, Lotus Notes, Microsoft Office System 2007 (including Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®), Microsoft Project, and Microsoft FrontPage®.

Telecommunications: Cable Cards, Hi-Def Television, Digital Cable boxes and Cabling

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Technician Specialist

Responsibilities:

  • Instrumental in Troubleshooting hardware and software on Windows as well as proprietary software
  • Wrote and deployed scripts for the purpose of data migrations’ as well as the deployment of images onto computer systems
  • Deploy images to various computer equipment using the RISC server
  • Maintained logistical information and reports on all PC, register equipment as well as the sending and receiving of IT retail equipment.
  • Performed inventory(AMI) on all IT equipment using RF retail scan guns.
  • Provided full support for all Hardware and Software needs.
  • Recommended Hardware and Software needs to Manager.
  • Supported Help Desk calls.
  • Supported laptop setups, configurations, and upgrades.
  • Created help documents and images.
  • Maintained running log of issues and call outs.
  • Maintained laptop inventory and sign out sheets.
  • Troubleshooted company cell phone issues. Escalate issues to Telecommunications Manager when necessary

Confidential, Tarrytown, NY

IT Data Migration/Desktop Support V Specialist

Responsibilities:

  • Performed Data migration on Confidential Laptops and Desktops using scripts
  • Performed secure wipes of hard drives
  • Instrumental in Troubleshooting hardware and software on Windows as well as proprietary software
  • Wrote and deployed scripts for the purpose of data migrations’ as well as the deployment of images onto computer systems
  • Built and deployed images to various computer equipment using scripts and GhostCast Server 11.0.

Confidential, New York, NY

IT Purchase Procurement Consultant

Responsibilities:

  • Processed and ordered HP/Compaq & Lexmark Printer & Computer parts for Confidential and Memorial Sloan-Kettering Cancer Center.
  • Processed and complete Purchase orders for all warranty and non warranty IT equipment
  • Facilitated the receiving and transmittal of all computer equipment to field technicians and internal delivery staff.

Confidential, New York, NY

IT/VOIP Consultant

Responsibilities:

  • Responsible for VOIP installation, support, configuration of over five hundred Cisco and Confidential equipment including Cisco phones and Confidential PCs’.
  • Patched wiring to and from computer, phone to plate as well as racks and patch panels.
  • Configured Computer and Phone equipment for VOIP rollouts.

Confidential, Bronx, NY

IT Desktop Support Consultant

Responsibilities:

  • Responsible for the of teachers and students on proprietary al software using Confidential and MSI Laptops as well as troubleshooting, deployment and redeployment of images on over 2000 Confidential and MSI laptops using Windows 2003 Server, Cisco Linxys switches and GhostCast Server 11.0
  • Provided technical support for Lexmark and HP Printers.
  • Maintained Laptops running Windows XP as well as propriety E Learning software.

Confidential, New York City/Long Island City, NY

IT Desktop Support Consultant

Responsibilities:

  • Responsible for the installation, configuration and technical support of Windows 2003 Active Directory, management of over 1,500 users, groups and maintenance of file shares, permissions, machine accounts, laptops, printers across two domains and buildings.
  • These included over 500 plus Xerox, HP and Lexmark printers, Confidential PCs’ and Laptops in Confidential .
  • Provided technical support Outlook email, printers, and all software application issues daily.
  • Closed tickets using Confidential ’s propriety remedy ticketing system.
  • Installed proprietary Confidential applications as well as Office 2003 and Windows XP

Confidential, Brooklyn, NY

IT Desktop Support Consultant

Responsibilities:

  • Responsible for the installation, de-installation, configuration and technical support of IBM PCs’ and Laptops as well as Windows 2003 Active Directory, management of users, groups and maintenance of file shares, permissions, spanning two domains at various branches throughout the three boroughs.
  • Provided technical support for IBM, Gateway, Confidential and HP desktops and laptops.
  • Provide technical support for registers in Confidential 's and Bloomindales..

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