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Sales Development Representative Resume

SUMMARY:

Focused, self - motivated, detail-oriented, professional with more than 10 years of experience and, including five years of service in the United States Marine Corps. Recognized for excellent interpersonal skills, and a strong ability to lead and work well with diverse personalities, in fast-paced, deadline-driven work environments.

TECHNICAL SKILLS:

Microsoft Office, OneForce CRM, Sales Cloud, Sales Loft, SAP Project Management System, Leadership, Lean/Six Sigma (Yellow Belt)

PROFESSIONAL EXPERIENCE:

Confidential

Sales Development Representative

Responsibilities:

  • Uses the company’s lead generation systems and strategies to identify more than 60 prospects per week to build and maintain a pipeline of more than 360 active leads
  • Conducts an average of 120 outbound sales calls per week to nurture prospects within the sales pipeline and generate warm leads for Business Performance Advisors
  • Speaks with prospects who are in key business leadership and decision-making roles about Confidential ’s services, product offerings and value proposition daily
  • Articulates a fundamental understanding of Confidential ’s core Workforce Optimization and Business Performance Solutions to successfully manage and overcome prospect misperceptions or objections
  • Maintains knowledge of products, services, competitive activity, and other general business information of interest to prospects and clients
  • Builds and cultivates prospect relationships by creating and deploying strategic follow-up communications to move opportunities through the qualifying process
  • Coordinates and communicates with applicable internal experts to provide clear and concise answers for prospects
  • Inputs, manages and audits contact data in the CRM to ensure accurate information and track the contact through the sales process

Confidential

Lead Generation Specialist

Responsibilities:

  • Answered incoming calls and emails from prospects, clients and Confidential sales personnel
  • Set 60-70 discovery calls per month with a 20% conversion to closed/won opportunity
  • Presented value proposition clearly and succinctly with the focused objective of setting an appointment with the business owner and sales personnel
  • Evaluated call to personalize each interaction by determining the appropriate conversation/talk track to follow.
  • Identified and acted on opportunities for upselling/cross-selling Business Performance Solutions based on prospect responses to questions
  • Managed each phone interaction in a positive manner, ensuring that the prospect can readily identify the value derived because of the presentation that was delivered
  • Acted as liaison between sales personnel and potential clients to communicate prospect’s ps
  • Communicated information gained in conversations with client owners to all appropriate parties within Confidential
  • Responded to urgent client, prospect and service team member requests and questions on behalf of the manager when requested
  • Ensured accurate documentation, coding and distribution of leads to Sales organization for Workforce Optimization, Strategic Business Unit and/or Inside Sales Support

Confidential

Delivery Operations Manager

Responsibilities:

  • Initiated and implemented food delivery program in 13 stores
  • Hired, onboarded and trained 220 delivery drivers
  • Maintained an 86% retention rate for delivery drivers
  • Trained store management on delivery processes, software and best practices
  • Collaborated with marketing department and store management to create local marketing strategies for each cafe, which created a 370% increase in sales within 30 days
  • Collaborated with the store management team to develop delivery driver schedules and in-store programs
  • Set up, used and maintained automated ordering and employee tracking software
  • Developed, implemented and maintained a tracking program in Microsoft Excel for all delivery drivers’ records

Confidential

Assistant Manager

Responsibilities:

  • Supervised an in-store staff of 30 employees
  • Interviewed, hired, onboarded and trained new employees
  • Wrote employee schedules in Microsoft Excel
  • Worked closely with in-store and franchise leadership teams to optimize customer service and sales efficiency
  • Managed customer questions and complaints daily
  • Maintained a 100% customer satisfaction rating
  • Managed and communicated with 10 vendors, including submitting orders through vendors’ online applications
  • Monitored and managed store inventory using a sales reporting software system
  • Maintained and ordered an inventory of over 500 items

Confidential

Lead Forklift Mechanic

Responsibilities:

  • Developed and implemented a structured plant-wide mobile maintenance program
  • Maintained and repaired 20 pieces of fleet equipment, including Hyster, Kalmar and Caterpillar forklifts rated from 6,000 to 139,000 pound load capacity
  • Produced a 50% cost reduction in fleet vehicle maintenance expenditures
  • Created equipment maintenance schedules and routinely updated maintenance records
  • Used SAP PM to maintain work orders, notifications and purchase requisitions
  • Maintained all relationships with third-party repair, parts and manufacturing vendors
  • Established and maintained a library of equipment maintenance publications

Confidential

Lead Mechanic/Supervisor

Responsibilities:

  • Supervised a crew of four people, both day and night crew
  • Performed periodic and emergency repairs on a large variety of equipment
  • Set up and managed repair and periodic maintenance schedules
  • Wrote performance reviews and set schedules for employees
  • Maintained relationships and scheduled appointments with shipping and cargo vendors
  • Managed fiscal budgets for repair parts

Confidential

Maintenance Mechanic

Responsibilities:

  • Maintained and repaired all rental equipment to meet customer expectations
  • Documented all repairs and part orders for company records
  • Scheduled, ordered and carried out part orders and pickups
  • Scheduled and supervised third-party repair appointments
  • Maintained good working relationships with airline cargo and flight personnel

Confidential

Maintenance Mechanic

Responsibilities:

  • Performed periodic and emergency repairs more than 200 pieces of equipment
  • Repaired and rebuilt large natural gas engines and diesel engines
  • Created and maintained inventory equipment records in Microsoft Excel
  • Established and managed a maintenance publications library
  • Maintained all public relations between cargo vendors and loading dock personnel
  • Supervised a 10-person maintenance team, assisting and other technicians
  • Managed the parts room inventory, which included more than 2000 parts
  • Oversaw and administered all technical publications for the maintenance division of the Marine Air Logistics Squadron
  • Updated and organized military records for every division in the squadron
  • Performed all maintenance and preventative maintenance in accordance to official Marine Corps standards
  • Served as a public relations representative for Marine Corps promotional and public service activities

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