Support Engineer Resume

SUMMARY:

Lifetime Tech Hobbyist Excellent problem solving abilities. Logic oriented thinking well suited to learning technology. Typing Speed:78 WPM Experience with guiding others in a professional manner Designing, debugging, and reverse engineering various kinds of software applications. Familiar with Windows, MacOS, and Linux

TECHNICAL SKILLS:

Languages: C++, C#, C, Java, PHP, SQL, JavaScript, .NET, Swift

PROFESSIONAL EXPERIENCE:

Confidential

Support Engineer

Responsibilities:

Integrates Outlook, Excel, and OneNote APIs through VBA. Utilizes OOP for data agnosticism. Automates data entry across multiple platforms. Translates datasets into intuitive and meaningful information to facilitate support engineer responsibilities.
Primary designer and programmer. Coded backend while gathering feedback and collaborating with teammates to create useful and customizable interface.

Confidential

Support Engineer

Responsibilities:

Created in Java. Coverts XML structure into agnostic data type, allowing predictable conversion from this data type to other, more useful structured data.
Independent project.

Confidential

Support Engineer

Responsibilities:

Allows user to attach to process running on Windows system to traverse and manipulate data in memory of separate processes.
Memory traversal logic created in C++ with GUI designed in C#. Used to help measure and understand the impact of local memory management operations from the global scale.
Independent project.

Confidential

Support Engineer

Responsibilities:

Monitors multiple commodity markets and creates alerts when a profitability threshold is reached due to arbitrage.
Created in C#. Combines several market specific APIs and Data scrappers to identify discrepancies in commodity prices on different markets.
Uses mathematical algorithm to approximate profitability of arbitrage trade and, if a defined threshold is met, submits push notification to system.
Designed to be modular so new APIs or data scrapping methods can easily be added later.
Independent project.

Confidential

Support Engineer

Responsibilities:

Provide support to various enterprise level clients in the Azure framework.
Troubleshoot and coordinate resolutions to various technical issues.

Programming / Mathematics Tutor

Confidential

Responsibilities:

Focus on Logic, Algebra, Calculus, and Programming principles

Confidential

Technical / Mathematics Tutor

Responsibilities:

Spent several semesters in the computer lab assisting students and staff with various technical issues Learned how to maintain a professional attitude over several hours working in a stressful and frustrating atmosphere.

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